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A Happy Zappos Customer Says:

"I ordered 3 pairs of shoes at about 8pm EST on a Wednesday. By the terms for Free Overnight Shipping on your site, I expected to receive the shoes Friday - which was a fabulous deal. Well, how thrilled was I to see the Zappos box waiting for me after work on Thursday! That's not just overnight, that's like 16-Hour Shipping! An incredible testimonial to your slogan - you ARE a service company, and it shows. And of course, I was able to match one of those pairs to the dress I was wearing to a wedding. Fabulous service - I'm telling everyone I know! Sara"

Sara, Sep 24, 2007

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