"Dear Zappos, Zappo is the right name for your company! I have never been as pleased with any other online sales company! I was shocked when I answered the door to my UPS man and found that I had already received my order from you! I have been sick with the flu and I knew I would not be able to hit the after Thanksgiving sales. I reluctantly got on the computer with the hopes that I would receive the items I ordered for my son's Christmas before the big day. I am thrilled that I did. I will highly recommend your company from now on. You have made me feel very special in a highly commercial world! I wish you all a fabulous holiday season! Most Sincerely Yours, "
Patricia R., Nov 28, 2008
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