"I just wanted to let your team know that I received the return label early this week and I dropped the box off for UPS this morning. I want to thank you for resolving the issue so quickly and thoughtfully. My only regret is that you did not have the shoe I wanted in stock as a replacement. After this very pleasant experience with your company I am in love with Zappos too. Your store will be the first to mind whenever I need to buy shoes. You guys are the best. Some companies talk about customer service and loyalty, but you all actually deliver and I really appreciate that. Sincerely, "
Cassandra Y., Nov 21, 2006
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