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A Happy Zappos Customer Says:

"I would like to talk a little about my experience ordering from you. I know that the person reading this message is a CSR; I know you are using a system full of hot keys and templates but I ask for you to take a moment to read my message and pass it on. I was reading through the email and saw that you rely mainly on word of mouth referrals instead of putting all your money into marketing. It is this approach that made me decide to order from your company instead of any of the other on line outlets or brick and mortar stores. A co-worker of mine, told me about her experiences in ordering from you. She is the Training and QA manager at the call center I work at and she used your company as an example of how good customer service should be done. I found your site easy to use and I like the updates that you provide. Not to mention that the free overnight shipping is included. Provided that there are no problems with my order, you have won yet another customer and supporter. Thank you again for letting me talk. I hope I did not slow down your processing time too much."

, Mar 13, 2007

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