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A Happy Zappos Customer Says:

"Good day Zappos: It is with great joy and relief that I write to you. I must first apologize as I have never heard of Zappos until my 16 yr old son clued me in. I now have you bookmarked. My son had been looking for a certain color of Vans which he was unable to locate at any of the stores. When he found them on your website, one would have thought he struck gold and he immediately started to hound me to purchase them for him. Due to being burned by another website over an item he wanted, which we have been waiting on since the first of December, I was very reluctant to ever order anything from a website I knew nothing about. Against my better judgment, I allowed my son to once again talk me into making an internet purchase. I thought something must be wrong, again as ordering was so easy to do. Much to my surprise and his joy, his shoes arrived right on time, exactly how you advertised and looking exactly how pictured. Thank you for your prompt service and convincing me that not everyone is out to take advantage of unsuspecting consumers. "

D. Cordova, Apr 11, 2007

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