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A Happy Zappos Customer Says:

"I just received your company update email. I enjoyed it. I don't usually take the time to write to companies (too busy), but I have to make an exception this time. Can I just say that I LOVE ZAPPOS???? You are right about Zappos--it's a service company that happens to sell shoes. Please don't EVER change your shipping and return policies; Zappos wouldn't be Zappos without them--it sets you apart from all the "others." It's what makes me shop from you rather than go down the street to the many stores I have available. You just can't beat it. Plus, your selection is AMAZING and easy to search while sitting at my desk, and your prices are usually great. I have always gotten my shoes extremely fast after I ordered them. The one time I returned an order, the order was processed and my credit card refunded very quickly. What more could I possibly ask for?? I have literally gotten stopped on the street with compliments from people on my Zappos-bought shoes, and the inevitable, "Where did you get them?" question. I always end up gushing about your company. I can't help it!!!! I have already told all my friends about Zappos. My mom now buys from you as well. Okay, enough gushing for now. I just love, love, love Zappos! Sincerely, Wendy B."

Wendy B., Mar 18, 2006

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