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A Happy Zappos Customer Says:

"To whom it may concern, I work for a large communications company and have discovered as a customer service representative that works directly face to face with our customers, that the men and women who answer our phone lines lack service training. They could take a HUGE tip from your staff. Thank you so much for proving that good customer service still exists. Please let your reps know that they are doing an outstanding job. Every one of them has always been courteous and extraordinarily helpful and just a lot of fun! Keep up the fantastic work! A very satisfied customer!"

Jennifer K., Jan 12, 2008

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