" I am writing to say thank you for your kindness and understanding. I ordered a pair of boots from you which were a little pricey on my budget and I absolutely loved them! I hadn't even had a chance to wear them when my puppy ate all the fur off the top of one of the boots. Needless to say I was devastated! I took a chance by calling to see if you could sell me just one boot since I couldn't afford to buy another pair and your management staff offered to send me a brand new pair at no charge, I just have to send the old pair back. I just can't stop smiling! It was so kind and definitely unexpected. You have made a loyal customer and I will tell all my friends about your website! Thank You again."
, Nov 28, 2006
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