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A Happy Zappos Customer Says:

"I want to thank you for your luxuriously superb customer service. I have weird feet: pancake shaped and getting more so. The left one has the world's largest bunion, which seems to have a comparative growth factor ratio of 1:20. The ability to find shoes that might just fit and can be worn without sobbing, has on its own made Zappos my hero. Apart from that, your system makes it possible to order the same shoes in various sizes, get them the next day - without shipping charge yet! Find a pair that fits both feet and whose appearance is not that of hospital walking splints, and easily return the ones that don't work, also without charge. But there is more. I get a nice note from you thanking me for buying! I don't know what genius dreamed all this up, but whoever it was will get a direct admit to Heaven if I have anything to do with it. Many thanks again, "

Jane, Jun 26, 2009

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