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A Happy Zappos Customer Says:

"I ordered a red pair of shoes from your company and my objective for them was to wear them on the days that I received my chemo. I just thought they would make me feel better to look down at my red shoes. When I placed the order, I was greeted by your usual greeting that is so comforting. I have yet to listen to the joke of the day, but I will. I was connected to a customer service rep who was so gracious and helped me with my order. We talked a little and I explained why I wanted these shoes. She, as all of your employees, always goes out of their way to please customers. That was that. The next day to my surprise a beautiful arrangement of red tulips arrived. I couldn't imagine who sent them. I opened the card and started to cry. It said, "Sending you something to match your red shoes. I hope this brightens your day. From your Zappos.com family". I just sat down and held the vase which was also bright red with a beautiful red ribbon. I have been dealing with a very rare kind of kidney cancer for the last 10 months. I have been through a lot, but I believe in the power of prayers and I have a lot of people praying for me. I also have great faith that I can beat this. My husband died of Melanoma cancer 3 years ago and it has been rough, but God only gives us what we can handle. He gave us 5 beautiful daughters and they are my strength. I have never had anything like this happen to me from a stranger. How could I even express my gratitude for this? I will never forget what you did for me and I encourage all my friends to buy their shoes from Zappos. I am a great believer in paying it forward and I always have helped someone out unexpectedly, too. I just want to say thank you again and I hope you know what a great company you have and employees. I wish I could work for you. God Bless you all. Louise M."

Louise M., May 2, 2008

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