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A Happy Zappos Customer Says:

"Hi! I have to say that I am completely satisfied with my first experience using your site. I found what I was looking for on the site and ordered it for free shipping late Wednesday afternoon, 03.01.06. I entered the wrong address (new house) on the order form, and was thinking that between the address error and the free shipping, it would prob'ly be weeks, or more, before I saw my order. I was shocked to receive a reply to my email within a few hours, and very happy to hear that the address on my shipment had been corrected prior to shipping. I was even more amazed when there was a knock at my door soon after, and I looked out to see the UPS guy running back to his truck. I figured, 'no way, has to be something else.' But there it was, my full order, correct styles and sizes, and handy information about returning the shoes if there were any problems. But there were no problems; only a very happy and satisfied customer. I will use Zappos again, and I will continue to relate my positive experience to the friends and family who haven't already heard about your great service. Thank you! "

K.M., Mar 18, 2006

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