"I have completed a substantial amount of shopping through the Internet over the years, but never have I dealt with such a cooperative, pleasant, helpful company such as yours. My orders were delivered more quickly than I could even imagine, exchanges because of size were handled graciously, pleasantly and expeditiously. Zappos operators were the most caring, helpful and courteous I have ever communicated with concerning exchanges, etc. Thank you for allowing my granddaughter and me to have such an agreeable experience as we searched for boots which would fit her, which has not been easy because of recent surgery on her leg. This satisfactory service included any communication on the Internet, which involved frequent emails from your company advising us of the progress of our order. Thank you again."
, Jan 12, 2007
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