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"I just spoke with one of your reps, to help with a return and as usual the service was excellent…I have been impressed with the service of Zappos for years…I asked her to let you know how terrific I think your service is (and I don't say that about many, if any, companies today). I tell everyone how great Zappos is - how reliable, the great array of shoes and the wonderful service. Please let me know if you go public as I would be first on line to buy stock. Yours truly, "
RoseAnn D., Aug 7, 2006
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