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A Happy Zappos Customer Says:

"Dear Customer Loyalty Team, Imagine my surprise when I read your email telling me you have further upgraded my shipping status. I do a fair amount of business and personal internet shopping. I can tell you that what you have just done is really pretty rare. I very much appreciate this act. It comes at a very good time since I was planning on trying to break the shoes in with only one day to spare prior to my need for them. Now I have perhaps an extra day. I am impressed with you. Here's hoping the Brooks product is as good as your company is. Thank you very much for this kindness. Ken H."

Ken H., Apr 2, 2008

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