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A Happy Zappos Customer Says:

"Dear Zappos, I want to thank you for allowing me to shop the way I need to shop. I hate that I have to select many shoes and two sizes of each to find the right pair. My feet are whiny, picky extremities and it's an exhaustive exercise to find the right pair. Going to someplace like DSW overwhelms me, plus there's no place to gather a bunch of shoes and sit down to try them all out - much less a living room and kitchen to walk through to determine comfort. You're a great place to shop. And I hope my massive orders for one pair are worth it to you. I'll understand if you cut me off, but I hope you don't. Meanwhile, I do tell everyone I meet that Zappos is the ONLY way to shop for shoes. I don't mention that I order a dozen or so shoes at a time...Not your best customer in terms of dollars to sales, but I am certainly your most loyal. Thanks, Zappos. Best regards, "

Elizabeth V., Mar 17, 2009

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