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A Happy Zappos Customer Says:

"Thank you so much. I am a first time user at Zappos and after my wonderful exchange today with an agent and his kind understanding of my need for the boots quickly, I will be sure to come back again and again. I tend to think that customer service testimonials on websites are fake, but I now know that Zappos is serious about cultivating quality customer relationships. I was so surprised and happy to hear that my shipping could be upgraded for free that I've already sent an e-mail to my close friends/family alerting them of your great service. Keep it up; it's super rare to be treated well and I really appreciate it! I won't forget this next time I need to do a bit of online shoe shopping... which is far too often. (Shh.)"

, Mar 17, 2008

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