"The funny thing is, I have been a good Zappos customer in the past (6 or 7 pairs in less than a year) and when I needed another pair of shoes, I went to your web site, but I was discouraged to see that you had discontinued the 110% price guarantee. Plus, you no longer offered free overnight shipping. I looked elsewhere and some had the item I wanted for less, but I decided instead to stick with Zappos because you have been very fair and you always did what you said you would do. I figured that customer loyalty was sometimes worth more here or there. So I ordered from you and lo and behold, you sent me this notification that I would get my item in less than the time you promised... what amounts to next day service! I think that's kind of ironic and I am glad I decided not to buy from someone else. "
Mark B., Mar 31, 2008
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