"The C/S @ Zappos is the best of ANY online store I've dealt with. This is of particular help to people in my situation. I've been disabled for a few yrs, but believe I'm getting better. Others that don't improve will always need to mail order. You provide a very wonderful & reliable service. I had previously ordered from another online retailer & there service rep. wasn't very well trained. He was nice, but didn't have a clue about women's shoes! I would have exchanged the shoes, but they charge for returns & exchanges, too. They will no longer receive orders from me or my parents. I only wanted to let you know you do a GREAT job & that I've already recommended you others. God bless you all & Have a Merry Christmas :) "
Miki, Dec 24, 2007
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