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A Happy Zappos Customer Says:

"Please accept my sincere appreciation of your fast and super friendly staff and customer service. I had purchased the last pair of pink boots in my granddaughter’s size in order to get them shipped to her after a major winter storm. Knowing she did not have any boots because the pair I got her from another store zipper broke after one or two wearings. I knew Zappos would come through for me and the chat on line, in which I would never use before, was so helpful because I needed to change the shipping address. Because I had chose PayPal they could be shipped to another address so your wonderful helpful staff canceled that order and put the last pair up for sale so I could pay for them with another credit card in order to ship them to her 150 miles away. As a 100% Disabled Veteran, Retired Major, it is so wonderful to have your super fast free shipping and with the kindness extended to me in the live chat I will always go to Zappos for my shoe needs. Thank you again for keeping my precious granddaughter’s feet dry. Sincerely, Major (Retired) Kathryn H."

Kathryn H., Feb 13, 2009

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