"Dear Staff at Zappos.com, I just want you to know that your diligence and hard work do not go unnoticed. I appreciate the fact that you make sure that purchases reach the customer as advertised on your website. In one day I made two different purchases at different times. The very next day I received both my purchases. Wow! I also love your email that alerts the customer that the item is being prepared to ship, then there is the follow up email informing that the item has been shipped, complete with the tracking number. Your website is also user friendly. It is easy to find what you are looking for, the glossary is helpful, your descriptions of the shoes are excellent, and the comments from the customers are helpful. Shopping at your website is truly a delightful experience. Once again, thank you for your excellent service. Keep up the great work! An Extremely Satisfied Customer, Queens, N.Y "
Elma J., Apr 7, 2007
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