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A Happy Zappos Customer Says:

"I hope you get this email. The holidays were so crazy that I didn't have a chance to say this before, but I have to let you know: My experience with Zappos was *fantastic* from beginning to end. The little things still do really count. After the simple ordering process was complete, I was notified that my shipping was being rushed, and to be honest, I don't know why, but it made me feel special. The email I received regarding my order was so sincerely written, I felt like it came from a grateful friend. Of all the online companies I've dealt with thus far, none have left me compelled to write a letter, until now! Oh and by the way, I love my shoes! I'll definitely be shopping at Zappos again. Gratefully, Beth A."

Beth A., Jan 13, 2009

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