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A Happy Zappos Customer Says:

"It was less than 24 hours ago when I ordered my daughter her Heelys shoes. We had gone to the mall, and despite looking in several stores, we could not find her size in the style she wanted. We came home and my wife (a long-term Zappos customer) said we should try Zappos. Well sure enough you had her size in the style she really wanted. We placed the order around 9:30pm EST last night - the day before her birthday (which is today). The overnight shipping, I figured, would get the order to us on Wednesday, since we ordered really late yesterday. However, to my surprise and to my daughter's absolutely delight, the Heelys arrived TODAY! She had them on and was wheeling around the driveway just minutes after coming home from school. It was truly amazing... no more than 16 hours after ordering, the shoes arrived. No other merchant, anywhere, would get the order processed, into the system and delivered in that kind of time - at any cost. The fact that Zappos offers free overnight shipping is just fantastic. And on top of all that, as if that wasn't enough, I SAVED about $20 by ordering from Zappos as opposed to shopping in the mall. Needless to say, I am 100% satisfied and wanted to extend my most sincere "Thank You!" for your efforts. You helped make my daughter's 8th birthday truly wonderful. You are more than welcome to share my story with other Zappos customers, and I will certainly do the same with my friends and family. Thank you again for your superior customer service, great prices and tremendous product selection. Best regards, Dave (and Hannah) K. "

Dave and Hannah K., Apr 10, 2007

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