"To the employees of Zappos.com; I wanted to take a minute to thank you all for doing such a great job. Not only does your website offer the shoes that I'm looking for at great discounts, but you upgraded my shipping method from standard to overnight at no charge AFTER I placed my order. Obviously, this was unexpected and unnecessary and for this reason I believe you have outstanding customer service. I never write letters like this, but I was so taken aback by the effort Zappos.com puts forth to satisfy their customers that I felt compelled to express my gratitude. I will definitely be returning to your website for future purchases. Thanks so much, "
Adam S., Aug 22, 2008
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