"I just received a pair of shoes I ordered from Zappos. I had previously ordered the same pair of shoes from another website and received a confirmation of my purchase. I paid extra to have the shoes quick shipped because I needed them for an upcoming trip. When they didn't arrive, I called only to find out that they in fact did not have the shoes in stock and had cancelled the order without telling me. I made a frantic search of other websites to try to find my odd size (hey, big feet aren't a sin) and came across your site. You had the shoes I wanted in my size, I called to place the order (so I could confirm they were in stock) and your service rep. was very pleasant. I had the shoes one business day later (still with time to break them in before my trip). Thanks for your great service. I will be back and will recommend you to friends! "
Lynda S., Jun 20, 2007
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