"I just wanted to comment on the spectacular customer service I've experienced with your company. I live in a rural area and often shop on line. I've had many problems with items getting completely lost or getting delayed due to how many post offices a item has to pass through before getting to my house. I ordered a pair of shoes yesterday AFTERNOON on Zappos - and they are already out for delivery to my door. This is insane!!! Your company goes above and beyond and leaves people like me speechless. What a great model for success. Marketing students should study ZAPPOS to learn what it takes to survive on the web!! Oh - and not to mention FREE SHIPPING AND RETURNS!!!!!!!!!! Thank you-- "
Alicia S., Mar 21, 2007
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