"Please pass this message along to all who would enjoy hearing it. Your service is above all others in the direct mail business. The box that my shoes arrived in today said it all: Powered by Service. That organizational vision is incredible. Shoes are a difficult on-line sale. The chances for a return are extreme. You start by making that easy - free returns. That was very inviting after having spent nearly $25 to return two pairs of boots that did not fit from another company. I lucked out in finding you. I found a shoe I liked in a ski shop but they didn't have my size. I googled that brand and luckily found you. I absolutely can not believe that the shoes are on my feet and I ordered them Saturday on-line. Today is Monday. Congratulations! All the procedures and processes you have put into place are working perfectly. I will not take advantage of your free return policy but I will be much more inclined to order shoes on-line but only from Zappos."
, Mar 26, 2007
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