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A Happy Zappos Customer Says:

"Too often we only write to complain. I want to write with a confession and compliment. I have purchased several pairs of shoes from Zappos. Recently, I was searching for a new running shoe, I usually buy Saucony. I found an excellent deal at another site and decided to give them a try. This was the second worst internet buying experience I have ever endured. My shoes didn’t ship for three business days. I wrote with an inquiry about why there was a delay. I got a short, terse, response that they were shipping the next day. Three days later, I sent another inquiry – my order was still “pending”. Two days later I received another reply, more terse than the first reminding me that they “usually ship within seven business days”. Nine business days later, they still hadn’t shipped. I wrote another inquiry and received a sarcastic note in return indicating that I was being too impatient. I canceled the order, went to Zappos.com, and ordered a new pair of Asics – which I really prefer more than the Saucony. I got a great price and the shoes shipped the same day of the order. I then ordered my wife and two daughters each a pair. Again, I got the same quick and accurate service I have been accustomed to from Zappos. I won’t be ordering my shoes from anyplace else. Thanks for doing a good job! "

George F., Oct 26, 2007

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