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"Getting back to me and caring were the only two things I wanted Zappos to do. I will be back. I don't know what the problem was, but I will be more patient next time. I hope you can share up the chain of command the inquiry, response, and my happiness at how you handled my frustration. I look forward to being back at Zappos soon. Thanks again, "
Erin, Dec 12, 2008
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