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Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders placed on zappos.com, with no minimum order sizes or special exceptions.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy self-service return process to print out a free return label, where your domestic shipping costs are prepaid. With our 365 day return policy, there are no special catches or exceptions. All we ask is that you send the shoes back to us in the original box, and make sure that the shoes are in the same condition that you received them.
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Just because shipping is free doesn't mean it should take a long time. We understand that getting your shoes quickly is important to you, so we make every effort to process your order quickly. When you order from Zappos.com, you can expect to receive your order within 4-5 business days.
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With over 2 million items in stock, we offer the best shoe selection anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.
Here's what's currently available:
 | 1,245 brands - 133,019 styles - 713,182 UPCs -
2,685,241 total products
available in our warehouse for immediate shipment! |
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Our warehouse currently houses over
2 million pairs of shoes. If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. Our fulfillment rate is over 99.9%, so you can feel confident that if you ordered it, you will receive it.
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We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
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Zappos.com respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.
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 |  | Zappos is EXCELLENT as always -
I have ordered countless shoes from Zappos. Every single transaction is great, flawless. They carry so many brands and widths as well. I recently ordered from another footwear company and regretted it for several reasons - but I swear, never again. I will buy from Zappos only! Their free shipping policy is wonderful. They get the shoes to me expeditiously - always. I NEVER have to call and ask when was my shipment sent, etc. Truly, they’re flawless. I wish that they were closer to were I live because I would love to work for them. Thanks Zappos... |  | ~ , May 11 2009
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Canadian Shoppers