Zappos.com has partnered with the authors of Tribal Leadership to bring you the audio version of the book for free! We've included a special audio foreword featuring Tony Hsieh, CEO of Zappos.com, having a conversation with Dave Logan, co-author of Tribal Leadership. We hope you enjoy the audio book!
Check out other books that inspire our culture from the Zappos Library.
Dear Zappos,
I'm impressed! Few companies care about customer service anymore because they seem to believe they have American consumers "over a barrel." Why provide good customer service when they don't have to? At least goes the thinking. I deplore talking to "Customer Service" representatives in overseas. I don't understand them and they don't understand me. And they don't solve problems, they just read from printed cue cards. So...THANK YOU for caring about customer service. It DOES matter to me, it DOES matter to the American public. Next time I need shoes, you'll be the first place I shop.
Patricia R.
Download the entire audio book for FREE
Download only the Foreword (MP3)
Canadian Shoppers