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A Happy Zappos Customer Says:

"Hello, I have been a customer of yours for a few years. I cannot even begin to express how wonderful I think you are! I have had nothing but great experiences with you. Sure, I have had some issues along the way, but all have been resolved quickly and courteously. I feel important whenever I speak with a customer service agent. You guys are always pleasant and I feel that you want to make me happy with my purchase or whatever my concern is. I have never run into this with any business I have dealt with, in a store or an online business. I am blown away by the level of service that you seem to uphold consistently. I tell all my friends and family about you on a regular basis. Whenever I am out shopping for shoes, I write down the style # and size to see if you guys carry it. I am not concerned about you having a better price, I would just rather give you my business! I have expressed my praise to reps on the phone when I make calls, but I wanted to put this in writing so a supervisor would be able to see just how happy you make your customers... Thank you. Sincerely, "

Mallie G., Aug 3, 2009

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