Buying shoes has never been easier! Free shipping both ways and a speedy credit to my Visa account, also. I am very happy with the service that I receive from Zappos, and shopping is easy, too. I found the videos to be very helpful when I bought my leather boots. I love them!!!

I just wanted to thank Zappos and their wonderful customer service department for helping to settle my issue with a shoe that I purchased a month ago. The representative was helpful and easy to work with. My issue was handled fast and with ease. Something I am not used to dealing with from customer service departments. It is nice to know some businesses still operate with that courtesy. I am a customer for life.

I just wanted to thank Zappos and their wonderful customer service department for helping to settle my issue with a shoe that I purchased a month ago. The representative was helpful and easy to work with. My issue was handled fast and with ease. Something I am not used to dealing with from customer service departments. It is nice to know some businesses still operate with that courtesy. I am a customer for life.

Dear Zappos team: I succeeded in accessing and changing my password, now I can navigate and can place more orders with you. I really appreciate your hard work, the teamwork and everything you do to keep customers satisfied. I encourage you to keep doing things as you do, because that's what makes a company bigger. Thank you very much for your understanding and for your support this time and every other time to come!

You guys/girls are AMAZING! I placed two orders yesterday after cutoff time. I knew it was after cutoff so I wasn't expecting to receive my order until Thursday. Both orders actually showed up TODAY! How'd you do that??? Give yourselves a pat on the back from me; a very happy customer. Great service (as usual!) Keep up the great work!

I just wanted to say that Zappos has the best customer service I have ever seen. I ordered a pair of shoes last night and they are arriving today, less than 24 hours after I placed that order. I don't know how you accomplish it, but that's just amazing. With other internet companies it typically takes a week or so to receive the merchandise. And with free shipping and free returns, Zappos is making all other web shopping experiences pale in comparison! Keep it up.

I received the flowers sent by Zappos. To say I was speechless is an understatement. I was actually taking my best friend to her Chemo therapy when my husband called and told me I received flowers. He told me they were from Zappos. He read me the card. I told him they must have been delivered to the wrong person as the only Zappos I knew was the online shoe store. After I hung up I remembered the e-mail I sent to Zappos advising of my mother's illness. I was blown away that a company would do such a kind and caring thing. I can't thank you enough for treating me as if you knew me personally. I was impressed with your service before the flowers but now you have a lifelong customer in me. I will order all my shoes from you and continue to tell my friends of this extraordinary customer service. I'll be returning my original shoes and look forward to using my store credit. I thank you from the bottom of my heart for such a kind gesture.

You guys/gals probably receive a ton of credit for your excellent customer service but I'd like to express my gratitude to the Zappos team. I've been shopping at Zappos for about 8 years now and it's easily the best shopping experience on the net. Excellent customer service (love the fact that you’re prompt and pleasant in your responses), your guys/gals make sure to make it seem as though I'm actually working with someone on a personal level when I have a question, and the one-day shipping is off the charts. Thanks for all the hard work and keep up the great work.

I had purchased some boots from Zappos for my daughter for Christmas. She wore them once and a strap broke so they needed to be replaced. I didn't have to pay return shipping and no questions were asked. How wonderful!!! When they replaced the boots they mailed them to my home address. I thought they would mail them to where they were originally sent; they came within 2 days. Fast. The problem is, the neighbor's dog received the shoes and decided to use them for a bone. I found them in the neighbor’s yard. They were ruined and I was out the money. I was devastated until I called Zappos and they replaced the boots for free. I won't shop for shoes on the internet in the future; I know where I will purchase mine... Zappos!! This is above and beyond what a company and a customer rep should have to deal with.

Hi, I just wanted to thank Zappos for the email invite allowing me to become part of the exclusive VIP program. Having been a registered Zappos customer since around 2009, I've always been impressed with Zappos’ service! As I always tell people, Zappos must use Star Trek's USS Enterprise’s teleportation for shipment - it's that fast! I just placed an order last evening and I look forward to continued future purchases. Oh, btw, please kindly say Thank You to your Customer Loyalty Representative from me - for the Zappos Christmas Card she sent me - very kind and sweet.

One thing I must tell you is how much fun I had back in 2009 when I first called you because I needed some help filling out my order form online! It was a woman that answered the phone. She was SO helpful and fun, I was quite impressed. Then the emails from Zappos started. I absolutely could not believe them! I saved them because they were so amazingly different from any other company I have ever dealt with. Be it a phone call or an email, UNIQUE is how I would describe you. Thank you so much for giving so much to your customers!!!

Dear Zappos, If you could see me now you would see a look of utter confusion and shock on my face. My daughter orders from you a lot. I needed shoes and decided to try you out. Everything about the ordering process was easy and welcoming. I wore the shoes for three months. The bottom of the shoe separated from the top. I was very nervous about trying to return shoes I had worn. They were expensive for me and I expected a fight on my hands. Your customer service was amazing. I told the gentlemen my problem; he was understanding, considerate and made me feel great. What a surprise that was. I had heard an urban myth that this company is fantastic but I did not believe it. Well, I am a believer now. I will start ordering more from you. You now have a loyal customer who will spread the word.

Glad you are back. Congratulations for coming back so quickly. It was a very bad move but you are up on your feet again. Wishing you always all the best.

I just wanted to let you know that I think this lawsuit filed against you is ridiculous. Unless it is found that Zappos made an egregious error, you have my full support. Service has always been terrific and I am in awe of your CEO's commitment to fun, transparency and employee empowerment. You deserve high praise more often than you do. I don't feel this way about any other business that is not an independently-owned, local shop where I've met the owners. Keep up the good work! This is a place you should be proud of. Of course, I hope Zappos learns from this experience and strengthens its security system to further protect customer information, but I absolutely do not think you deserve to be sued. As someone who is almost always on the side of consumer advocacy, know that that's saying a lot.

Zappos was so helpful in getting my order quickly and when I had to return the item for another style they were amazing. I had one of the best experiences shopping online ever. The customer support was superb and of course the quality and quick delivery of the boots were amazing. Made the holiday shopping a breeze!

On Tuesday morning I sent an e-mail to Zappos regarding a defective pair of boots that I had purchased a year ago... imagine my surprise when I returned home from work the very next day to find a box containing a new pair of boots! Your attention to customer service is remarkable, particularly in this age where most businesses and salespeople don't even know what the words mean. You guys are AWESOME and deserve all of the positive recognition and kudos that you receive! Thank you for your assistance with this matter, it is truly appreciated.

Zappos Team, I wanted to let you all know that I know this past week has been brutal, but I believe you are the best site for ordering merchandise and that the next site is a far off second. I am a loyal customer and always will be. You stick by your friends during their hard times. Hang in there.

I placed an order last night for some running shoes. I received an email this morning with my UPS tracking information which informed me that my shoes would be delivered by the end of today... Hello, AWESOME! Even though I am now receiving some spam emails because of the hacking of Zappos, I can't avoid you guys because of how awesome the service is. I literally cannot believe I will have my shoes in less than 24 hours from the time I ordered them. I received free 2 day shipping which would place them in my hands even sooner! THANKS SO MUCH FOR BEING SO AWESOME!

You guys rock! Your action with this email and course of action is the best I've ever had in a situation like this. I'm an IT pro who has used the web for online purchases, etc . for much longer than your average user (since mid 90's). My kudos to you. I will use Zappos more based upon your actions. Thank you.

I just wanted to let you know that I think this lawsuit filed against you is ridiculous. Unless it is found that Zappos made an egregious error, you have my full support. Service has always been terrific and I am in awe of your CEO's commitment to fun, transparency and employee empowerment. You deserve high praise more often than you do. And I don't feel this way about any other business that is not an independently-owned, local shop where I've met the owners. Keep up the good work! This is a place you should be proud of. Of course, I hope Zappos learns from this experience and strengthens its security system to further protect customer information, but I absolutely do not think you deserve to be sued. As someone who is almost always on the side of consumer advocacy, know that that's saying a lot.

Hi Folks, Hope you aren't suffering too much due to this glitch, if you need a warm fuzzy, know that the my family in Burlingame still loves you. Years ago one of your star reps gave me a big credit when some boots I was returning got stolen out of my car. Naturally the kind gesture made me a life time customer, but I want you to know my kids (now 6 and 9) tell EVERYONE that story. The theft was a big deal to them and I can't tell you how happy I am that it had a happy ending. Every time they tell someone their mommy is a LIFE TIME VIP shopper I wish I could video tape it and send it your way. 8-) I told them about your hack job and my oldest said, "How could someone possibly do that to Zappos? They are the nicest place out there!" We feel for you. And will keep shopping! Best,

Hi friends at Zappos, Thanks for your support, even when I deployed to Iraq in May of 2008, Zappos took care of me. Your service has been consistently outstanding the whole while. I understand that we're now experiencing attacks from hackers. Too bad we can't hunt them down and just vaporize them, ay? Anyway, I received your warning. I have since canceled that credit card of record and changed my password. Thank you again. You're ACES!

First of all, I want to tell you that I heard about hackers getting into your system on the news this afternoon and I am so happy that you all went public with this and I took your suggestion about resetting password. I also went ahead and notified my credit card company and they put a block on my card and are reissuing a new number. The funny thing is you guys were the first company I ever set up an account with for online shopping because I had been leary of having my identity stolen (as my sister-in-law did), I know that everyone says it's safe, yada, yada, yada, but I didn't feel comfortable doing it. But I did and I am glad because I love you guys! The fact that you made that announcement shows that you put us, the customers, first instead of trying to keep it hush hush for fear of panic. Nowadays this can happen whether you order online or swipe your card in a store (you've heard those stories about people getting your number), anyway you did the right and responsible thing by alerting us and I will set up another account shortly.