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Zappos.com Customer Testimonials (9834 total)

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I would like to extend a huge THANK YOU to Zappos for being so diligent in the safety of your customer's information and so caring when you suspected that my credit card had been fraudulently used. Thank you for calling me and double checking to see if I had placed orders in large amounts on two consecutive days, which I had not done. Because of Zappos’ fabulous security, I avoided any more charges to my credit card by whoever had stolen my information. I am so thoroughly impressed with your professionalism. Thank you again so much! Another really great reason to do business with Zappos!!!

Nancy G. │ 01/21/2014

I do not know just how to write a review ... but I want to thank the staff for always being kind and helpful. ... Every time I have an order or ask a question I have been answered with kindness and respect. ... That is greatly appreciated. ... Keep up the good work.

Charmaine L. │ 01/21/2014

I want to thank the Zappos team for expediting my return. I will forever be a loyal customer. I love everything that I order from you. I do a little dance every time the UPS driver delivers my orders (you should see me dance; it's funny because I have both knees, both hips, and one shoulder replacement, hence my e-mail address: Bionic Dionne) so dancing is a riot! So I want to thank you guys at Zappos for everything, and I will be ordering a bunch of things soon. I'm moving to a new apartment so tell the warehouse crew to eat their Wheaties!

Dionne Lee F. │ 01/21/2014

I want to let all know that I LOVE ZAPPOS! You say what you mean, and you mean what you say. You have the BEST customer service policy and personnel of any company that I have ever dealt with (being a septuagenarian, who has had a bazillion purchase interchanges over the years as a career woman, a mother, and a retiree). You are, by far, the best! Congratulations to a you for the quality of your products, and an intelligent, informed, considerate, and always helpful staff.

Rosemary G. │ 01/21/2014

Just a note of thanks for your timely and professional communication process regarding my recent transaction. As a long-time multi-transaction customer you continue to demonstrate why your company is so successful. You've delighted me time and again, and I continue to promote your company to my friends and business associates. I enjoy the relationship.

John C. │ 01/21/2014

These young women are fantastic. I love their enthusiasm. Please tell them they are doing a superb job. The videos along with customer reviews are extremely helpful.

Susan M. │ 01/21/2014

I took a tour of Zappos in Las Vegas, NV, yesterday. It was great. We were from Cora Coleman Senior Center and I was very impressed with all of the staff. Great place, and I just wanted to say thanks to Tony for the tour and Zappos in Vegas. Thank you.

Jo Ann B. │ 01/21/2014

I wanted to send a note complimenting your efficient and fast shipping. I am beyond impressed and my expectations were completed exceeded. I placed an order for shoes mid-morning on 1/9/14 and they arrived to my home on 1/10/14 by 11:30 am. I used the free shipping method so I expected them to arrive the following week. Wow, this was truly a pleasant surprise! Thank you and I will definitely be ordering again.

Chioma E. │ 01/13/2014

I look forward to buying your product for myself and my friends in the coming years. Please note that everyone I've come in contact with at your company gave excellent service, was courteous, and human. I give your company an A+ and or a 5-star rating. And I am pretty picky! Again, thank you for being truly customer service oriented. I appreciate it like you don't know! It is rare these days to find a company such as yours. Best of luck and don't change a thing (well, maybe make it easier to write a review), because if it ain't broken, don't fix it!

John B. │ 01/13/2014

I have never written a testimonial, but I will make an exception for Zappos. My order was easy to place and delivered quickly and accurately. When I realized that the shoes that I'd ordered weren't the right size, I panicked at the prospect of exchanging them. Thanks to Zappos, though, my panic was unfounded. I have NEVER exchanged an item SO EASILY. Thank you, thank you, thank you!

Francesca R. │ 01/13/2014

With people always complaining, I give everyone at Zappos an "atta boy! I'm happy to take the time to say thank you, because you made the holidays over here for us. I ordered my wife a stand mixer on Saturday and got it on Monday and was able to have it wrapped in time, and she loved it! Thank you guys! You all deserve a pat on the back!

Mark │ 01/04/2014

NEVER have I seen such service!! Like I said earlier: I will do all of my next Christmas shopping with Zappos! Other companies that I attempted to shop with have let me down ... But Zappos has been awesome!! I am sold on y’all and will spread the word!!

Mindy C. │ 01/04/2014

Just want to take a minute to say Thank You to everyone at Zappos for your CONSISTENTLY awesome service! My orders are always correct, your site is easy to navigate, your return policy is simple and most importantly . . . everything is delivered like lightening! So impressed every time with the quality of the merchandise and packaging, it is as it appears! FYI . . . still waiting for stuff from other websites that was ordered 2 weeks ago but you guys are like 2-3 days max! Very reliable . . . wish I could order everything right down to dinner from you. Keep up the good work and Happy Holidays! Fondly, Eileen

Eileen C. from North Caldwell, NJ │ 12/23/2013

Dear Everyone at Zappos.com, I'd just like to thank you for your fur-free practices. I noticed on the Humane Society's web page that this company is listed as a fur-fee retailer/designer. I want to congratulate you for your greed-less nature and to let you know that because of this I will be making many purchases from you in the times to come and I will tell all of my friends to consider you as well. I have heard really great things about this company! Your merchandise is just beautiful, and I look forward to breaking the bank by buying your lovely things in the future! You kindness will not go unnoticed. Thank you so much!!

Anonymous │ 12/23/2013

I want to take a moment and thank you for the great job Zappos did delivering my Christmas orders. I did about 95% of my shopping online, and Zappos is only one of a few companies that got my order to me correctly, on time and without damage. I know it seems like that should always happen when a customer places an order, but it rarely does these days. So, great job! I am one happy, happy customer.

Kathy B. from Oak Ridge, NJ │ 12/23/2013

I literally want to shout it from the roof tops!!!!!!!!! I love, worship, and can't get enough of Zappos and their customer service! They are truly second to none! I have always had the most pleasant experience with the customer service representatives at Zappos. In fact, each time I communicate with a Zappos customer service representative, I feel like I am talking with my best friend! I have to remind myself each time that I am only talking with a customer service representative! I always want to ask the customer service representative at Zappos to meet me for coffee; they are truly THAT PLEASANT! The customer service at Zappos is incredible. Whatever you are doing there, you should truly get into every business, school, department, etc. and train the world! It is unreal! You have far exceeded my expectations, and every time I brag to someone how much I love Zappos, they always say, "That's just the reputation they have! They are awesome!" I am happy to know that not only do I know how awesome Zappos is, but others know too! Additionally, when I was talking to your representative, Rose, today, she told me she loved it at Zappos, and that the company loves to make their employees happy as well. She told me that today at Zappos, there was snow being made outside her window . . . just to get everyone in the holiday spirit! Thank you for being amazing to your customers and employees! I will certainly pay it forward! Thank you, Zappos and God Bless. Happy, healthy holidays to you and yours!

Kerry B. R. │ 12/23/2013

I don't know if this is the contact for compliments, but I want to say hats off to you, Zappos! I am amazed and delighted with the service I received from your staff during your busiest and most hectic time of the year. I ordered a pair of Keen winter slip-ons to wear to WA state where I will be flying to tomorrow from MA (to see son and wife--just returned from Afghanistan). When I received them on Tuesday they were too small. I chatted with a representative who said that they would get the right size out to me before the weekend for no extra charge! They were on my back porch by Thursday afternoon, and I am so grateful. The person I chatted with through live-chat was friendly, courteous, enthusiastic and so helpful! Many thanks and peace to all of you at this blessed Christmas season.

Patricia B. │ 12/23/2013

Thx for mentioning my 10th anniversary with you. I have many pairs of lovely shoes thanks to your lovely business. For me, you were the 1st on-line shoe store that made sense. Love you all. Thanks

Jeanette E M. from Deer Park, CA │ 12/23/2013

I just ordered the wrong size AND the wrong color of Hunter Rain boots for my daughter for Christmas. I just hung up with Adam in customer service. He helped me through the exchange process. My new boots will be here in three days. The process could not be easier. Thanks Zappos. You have a lifelong customer in me!

Amy L │ 12/20/2013

I always have the best experience with all the staff at team Zappos. You all are friendly and down to Earth. Love my Zappos. Thanks.

Peter W. │ 12/16/2013

I used the Android mobile app for the first time today, and it's great. I just wanted to let your UX team and developers know they've done an awesome job (and the support team for reading this :P). I was able to grab a low-stock item, while on the go, without the hassle that accompanies normal ordering via phone. Thanks a bunch!

Benjamin B. │ 12/16/2013

The customer service is OUTSTANDING at your company. But I also need to say that you can have the best customer service training in the world—but you still need great people to deliver it, and you guys are GREAT! I also need to acknowledge the owners who empower you all to make your customers happy! Please forward this to your management! Thank you so much, and I LOVE my boots! Happy holidays!

Elizabeth S. │ 12/16/2013

I ordered my boots after 5 p.m. on Wed. and found them on my doorstep on Thurs. afternoon! Un.Be.Liev.A.Ble! Great boots! Great service! Great God, how'd you do that? Thanks so much!

Gina G. │ 12/16/2013

I write so many negative letters of complaint that I thought it was only fair to let a company know when it's doing things right. I want to commend Zappos for its excellent customer service! When I call Zappos, everyone is always so helpful and knowledgeable and “on the ball”—not like some companies, when it's a crapshoot and you cross your fingers that whoever answers the phone will know what they're doing. Furthermore, recently, I had a problem and with a phone call, Zappos took care of it—they believed what I told them (not always the case w/other companies) and made a wrong right! I didn't have to get mad, I didn't have to raise my blood pressure, I didn't have to contact my MasterCard to dispute the charge—Zappos just nicely and sweetly handled it. So, thank you, Zappos, for your great customer service—it is much appreciated!!!! Please make sure that this letter of appreciation is circulated to the higher ups so they know what a great job you are all doing!

Diane G. │ 12/16/2013

I just wanted thank the customer service staff; you guys were very helpful and very self-explanatory. I never shopped with you guys before, but I had a great shopping experience. I work in customer service too, and believe me I know it can be stressful where you can write a book on your job, but I just wanted to say thank you very much.

Clare W. │ 12/16/2013
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Zappos Family Core Value:

10. Be Humble