Zappos.com Customer Testimonials (10187 total)

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I got my wonderful beautiful comfortable shoes. Thanks, I will shop Zappos from now on.

Shirley │ 08/18/2016

Thank you so much for everything! Zappos customer service has been amazing! Really makes me interested in making more purchases from Zappos! Thank you so much!

Brianna │ 08/18/2016

Just arrived. Great shoes and service. Thanks

Bill │ 08/18/2016

I wanted to email you all and let you know how much I love your app and the fact I can use Touch ID with it! It makes it so much easier! The customer service is great at Zappos as well :) when I've had a return the customer service rep. was easy to talk to and got everything taken care of in a jiffy!!!! Thanks for making a great website/app that is easy to navigate and thanks for having great customer service! It's hard to come by these days :)

Jessica │ 08/18/2016

I'm giving you more feedback! My order arrived in two days! Really needed these shoes because I have bum feet. Was never so glad to get a package! I will tell all of my friends what a great shopping experience this was. Thank you, thank you.

Laurie │ 08/18/2016

Thank you for confirming my return & also for making this process free and easy! And because of this. I will be doing most my shoe shopping with you!!! Thank you Zappos!

Andrea │ 08/18/2016

You have the greatest customer service. I will definitely be buying from Zappos again. You are the type of company I want to buy from. Thank you!!!

Tosha │ 08/18/2016

My Purple Pascal Doctor Martens arrived within 48 hours. And to Hawaii too!! I love them. Perfect fit. And the reviews are correct, the Pascal has softer leather so very comfortable (this is my fourth pair of DMs over the past 30 years).And knowing that there is a 12 month return policy (you have a great reputation there, for the ease in which these are executed), allays all concerns. Well done Zappos.

Helen │ 08/18/2016

I´ve been shopping at Zappos a long time since I´ve found out about the site! And whenever I have a chance to buy a great pairs of sports shoes I do it, although I have to ask somebody to bring it to me since I live in Sao Paulo, Brazil!

Rosana │ 08/18/2016

I just wanted to say Thank you!

Katie │ 08/18/2016

I just want to Thank Zappos for a great customer service in my recent order why I called and will call again. For Zappos quick and friendly service. Thanks.

Terrey │ 08/18/2016

You are the greatest and most efficient company I have worked with. No wonder. So many people shop with you!!

Jane │ 08/18/2016

Let me just say thank you so much for the coupon that I received in my inbox. Talk about surprise and delight! It made my day and naturally purchased some shoes I had coveted straight away. Way to go Zappos! Keep moving!!

Cathy │ 08/18/2016

Even though there were a few hiccups with my order, I do have to say that Zappos has the best customer service team around. Each person who has handled things for me has been kind, helpful, and quick to resolve the matter. It is very much appreciated, especially when trying to plan a wedding and dealing with many companies, orders, and vendors!

Elizabeth │ 08/18/2016

Your new brooks tennis shoes just arrived and I have them on! I’m so thankful that I was able to participate in your awesome event! How cool to receive a brand new pair of tennis shoes in exchange for a pair that hurt my feet! I will definitely make sure that they fit properly before wearing them outside; so far they feel great. Thank you for the nice email and a huge thank you to Zappos for the best customer service ever. Thank you!!! :)

Traci │ 08/18/2016

Wow, that was fast! Customer service continues to be why I shop with Zappos. Thank you so much!

Manny │ 08/18/2016

Thank you very much. Your customer service is exceptional.

Leslie │ 08/18/2016

Thank you! Thank you! Thank you!!!! So appreciate the coupon!!! Am an old retired MP and that means broke and have save every dime to pay taxes. So many beautiful things you are carrying! Love to peruse the lovelies and dream!! Have a wonderful day and I applaud you and your company! For once....actually read thru your whole website and dang... I do love your attitude and ideology on the correct way to do business. Wish more were like you all! I don't trust most sites and buy very rarely online...so to know have been safe on yours and given super awesome service is well...dang awesome! Keep on trucking and thank you so much again! My tootsies are happy!!!

Rachael │ 08/18/2016

Zappos is such a conglomerate, but operates like a "mom and pop" store. It's like we know each other. Your attention to your customers' needs and concerns - not to mention your prompt emails updating information-is admirable! Thanks, Zappos.

Melba │ 08/18/2016

You all are seriously the best. How did you know I was waffling on a $99 pair of shoes because I didn't want to spend more than $70?! You've certainly wowed me!! Well done, you all. Well done!

Alaya │ 08/18/2016

I hope this message gets to the people who should see it. I have a small foot. Usually 4.5 I order quite a few shoes/sandals from you, and often need to return for one reason or another. Usually b/c they are running big. But then when I hit on a great shoe, it's wonderful. I want to thank you for allowing people to return so easily. I'm always worried that you'll say I've hit my limit. If I could walk into a Zappos shoe store, w/that kind of inventory, I wouldn’t have to buy and return, but it's wonderful that you are a company that allows me to do this. So, again, thank you.

Pat │ 08/18/2016

You all are unbelievable! You make "returning" a pleasure! Many thanks.

Jan │ 08/18/2016

I swear you are all have the best customer service of any business out there. Thank you!

Benjamin │ 08/18/2016

I wanted to thank-you. I received to shoes around 3pm, Fri 4/29 as promised. I decided to wait until tomorrow to visit my 92 years old mom and surprise her with the new mungo’s. They should be narrow enough and give her good support and firm footing. I’m happy for her.

Madeleine │ 08/18/2016

You absolutely have the best customer service in its finest in the world. Ordered my sandals and got it the following day. Thank you so much! To your continued success and I salute all of you.

Ann │ 06/23/2016
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