Zappos.com Customer Testimonials (9703 total)
Yes. I love Zappos! Zappos amazes me! The shoe selection and SERVICE keep me looking and ordering. Once I was ordering for myself; now, I'm ordering for my grandsons, too! My friends and coworkers know, without asking, where I buy my shoes. Thank you, Zappos!
I believe in celebrating a job well-done . . . and your company meets that criterion each and every time I use it. I love the selection, the quality, the values you show, your shipping policy, on and on and on and on. Zappos.com is THE perfect example of what is right in America.
I had to write and tell you how absolutely blown away I am by Zappos service. I ordered a pair of boots yesterday and they are on the UPS truck for delivery today. Your service amazes me every time I order from you, and you can rest assured I spread the word about your company to all my friends and family. Again, thanks so much for caring about the customer . . . a rare attribute of today's companies.
I just wanted to take a few minutes to let you know that the Zappos Customer Service team is absolutely WONDERFUL! I have spoken to two reps within the last week and both have been above and beyond what I could have expected!! Most times we hear about all the negativity and I wanted to share something so positive your group should be very proud of! Keep up the good work!!!
I figure most people write to complain . . . but I am going to write to say thank you. It is rare to find a company today that flat out shocks you with exceptional customer service. I had a defective pair of boots you guys took back and did not make me wait till they arrived at your warehouse before applying the credit. You immediately asked if you could replace with a different pair. I paid the difference and you shipped them out Next-Day air. My new boots are perfect. And I love how well you took care of me. Additionally, I have had another order where I was only expecting Second-Day air shipping service (which is amazing in and of itself over Ground service), but you sent them out Next-Day air. What a surprise. Thank you so much. You guys are the best, and everyone I have dealt with from your customer service side has been an absolute pleasure to work with. Thank you so very much!!!!!!
I placed an order a few days ago and could not understand why it hadn't arrived since your shipping is usually super fast. I found out that I had inadvertently shipped it to my daughter's college address where it was not being accepted since the school is closed for winter break. You guys were able to recall that package as a return and send out a new order! That's the best customer service EVER! Thank you so much!!
I just placed my first order on Zappos.com on Saturday and am writing to tell you about my great experience. While shopping on the Magnificent Mile in Chicago on December 1, my 13 year old son saw a pair of new shoes at the Puma store that he just had to have. With Christmas coming, we did not buy them for him at the store. We figured we'd be able to buy them at a store around our house when he wasn't with us. We didn't find them in stock anywhere and forgot about them until Saturday, December 22, when we went out for some last-minute Christmas shopping. We were told by a shoe store that this particular style of shoes was only available directly from Puma. It was too late to order them from Puma.com. I remembered that there was a Zappos.com app pre-installed on my Android smart phone, so I thought I’d check it out. I launched the app and saw the promotion for FREE shipping guaranteed in time for Christmas. I was wondering how that was even possible since this was Saturday and Christmas was on Tuesday—just one business day before Christmas. I placed the order for my son's new shoes. The shoes arrived via UPS on Monday afternoon—Christmas Eve. We got them wrapped and under the tree in plenty of time before our family Christmas celebration on Tuesday morning. Zappos.com saved Christmas in our house! Thank you for a great first, but certainly not last, experience!
I really like your site and your customer service is great! I love that I can go to one site and find such a wide variety of shoes!
I just want to say what a great job you guys are doing. I ordered some shoes through the iPhone app, decided I didn't like them, noticed there was a 24/7 live chat, and easily canceled. I will honestly only buy shoes through you guys. Keep up the good work.
Thank you so much for the quick delivery of my new running shoes. I was just sitting here watching a James Bond movie and said to my husband, "I wonder when my shoes will ship?" Not two minutes later the UPS man beeped outside! And delivered my shoes! Wow! Thanks!
I just wanted to extend a very hearty thanks to the Zappos customer service team. Recently, I sent back several pairs of shoes, one of which disappointed me on the quality (and which I wasn't sure if you would refund). Well, not only did you refund each purchase, but your customer associates went absolutely above and beyond. Apparently I'd accidentally mailed a box of Pfaltzgraff tea plates back to your company with my returned shoes. Someone from your company cared enough to send them back to me free of charge this week, with each plate very carefully wrapped with tissue paper to cushion the journey. I was blown away. Thanks very much for your excellent service. I hope you'll find and reward whoever made the extra effort to return my tea plates—they deserve it!
Your customer service rep. just helped me with a return. She was great. I've shopped with Zappos several times and have always been pleased. Your customer service is exceptional! Thanks
I can't say enough about Zappo's VIP service!!! They are remarkably FAST! and ACCURATE! I tell everyone of my friends to shop Zappos.com all the time before they try any other website!! Many thanks for making me a VIP customer!
The quality of Zappos service, and the shipping is unbelievable! If other companies could follow your example of care for their customers, perhaps our country would be in better financial condition. I will always be an enthusiastic customer of Zappos!
Oh wow! Now this is GREAT customer service . . . All the rumors I've heard and case studies are true!! But how can a new digital company be so customer service oriented??? Can you please package what you do and sell it or better yet offer it up for some holiday cheer. All other companies can learn from you! Thank you, and I look forward to giving you more of my business :) Merry Christmas!! John
I received your "We love you" e-mail, and got a chuckle out of it. Typically, receiving such a message from a large company would elicit a groan. However, from you, it's believable. Your selection and customer service is beyond excellent. I don't buy a lot, but doing business with you is always a pleasure. Thank you.
First can I just say how much I love Zappos?! You guys are my touchstone for customer service. Even yesterday when I wasn't even dealing with Zappos I was talking about them and how I wished the fancy natural market I go to almost every day had half the customer service you guys do. When I start my new business, I will again use you guys as a standard to emulate. Thank you Zappos, I bow deeply for all of your fine work and customer service. As a matter of fact, you're so great, we are doing as much of our Christmas shopping as we can with you!
Absolutely the best shopping experience I have ever had. Your website is superb. Your service is outstanding. Shopping with you is an absolute JOY! Now THAT, my friends, is customer service.
I had no idea where to send this so forgive me if this is going to the wrong department. But I just had to tell you how much I love you guys. Seriously. My husband and I have been VIP members for about two years now and it's always so nice to order something and literally have it the next day. We've had to return shoes before because they didn't fit and you have always been amazing (honestly, we only buy our shoes through you guys. If we see something in a store, we get the item information and then use the Zappos app to research and order). But what you did for me the other take just took the cake. I ordered a purse on 11/16 (again, I needed a purse and didn't even bother going to stores, I went straight to Zappos) and I found one that I LOVE! So I ordered it, got it and everything was perfect. Well, the other day I went to zipper it up and oh no! The zipper broke. I knew you guys would be amazing and accommodating. I called on a Wednesday and the customer service rep said I would have it by Friday. Imagine my amazement when I got it on Thursday instead!! I only went a day with a broken purse! Now my husband and I are in need of luggage for a vacation in February and yep, you guessed it! We're buying it through you guys. Again, thank you so much. You have no idea how nice it is to call a place and get helped and not hassled and to be able to share a few laughs with the person smiling on the other line. :)
Hello! I wanted to put in a testimonial, but I couldn't find the spot! I ran into an issue a few weeks ago regarding a missing pair of shoes for my daughter. I spoke to a wonderful woman on the phone, which went out of her way to try and resolve the situation. Unfortunately, the shoes were needed for the next day (Sunday) and there was no way she could get them there in time, but she did try her hardest! She signed me up for Zappos VIP (which I already have used and love) and was a pleasure to talk to. I wanted to thank her and Zappos for the great customer service. You definitely have a customer for life! Thanks again!
Dear Zappos, Thank you so much for always providing exceptional customer service, easy-to-use website, and competitive prices. In 2008, I was looking for a summer dress and I think I found Zappos via Google. I found exactly what I wanted and have been a happy, repeated customer since. There has been only a few times that I needed to return something, and every time I have received the BEST customer service. I feel as though your company actually cares about their customers, and more importantly your staff, because it shows with every interaction I've had. Thank you, Zappos, for your willingness to be a friendly company offering the best prices. I still tell people about "going to Zappos" and I enjoy spreading the good that is Zappos.
Dear Zappos staff: I have never met you all. I only hear your voices when I order stuff. I only see your written word when I chat with you. And I cannot understand how you all keep such a great attitude and sound so wonderful on the phone and on chat. It seems you are in a different world. I say that because I cannot find another company that has such excellent customer service, such excellent shipping and such a superb work atmosphere. From the people that answer the phones to the people that ship the product to the people that manage the whole show, I complement you all on a wonderful performance. I know in my lifetime I will never come across a company that holds the belief that the customer is the reason for its existence. May your company and its employees flourish beyond expectations. May your lead in e-commerce be unsurpassed. And may you and your wonderful employees be showered with the finest things in life. You deserve a gold medal from the president for providing the highest quality service that I have encountered in my entire life. Top universities should do research on Zappos and use you as a model for others to see. My warmest compliments to your entire staff!
I just placed my order last night at 9 pm. The very next day at my door was the shoes. I think you have magic elves working for you. That is the best and fastest delivery ever. Your site is fantastic! I will be ordering from you more often. Thank you for the wonderful service!
Hi, my name is Muriel I love this site. I will order from Zappos for years to come. I loved the dresses. Thank you so much for all the help. When I called your customer service, the ladies I spoke to where beautiful, kind and so helpful. The dresses I kept are more beautiful in person; my daughter loved both of the dresses. She was also happy that they fit perfect. Zappos has a wonderful staff to take orders over the phone. They are on the scale for perfect customer service; amazing in all areas. I love this company.
My wife and I would like to extend kudos and heartfelt thanks to Zappos and Tony Hsieh for sponsoring Kefauver Day yesterday. It was a very nice gesture and gift to Nevadans. We appreciate what you are doing to help revitalize downtown Vegas.