holiday-shipping Customer Testimonials (9881 total)

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Dear Zappos - I can't say enough good things about you and everything you do. I have never seen such stellar customer service as I have enjoyed from your company. As a self-proclaimed shoe addict, I browse your site on a daily basis. You consistently have the best selection and best prices of any other site on the internet. The quality of your shoes is unsurpassed. The level of customer service is the highest I have ever experienced, on line or in person. I will continue to shop Zappos as long as you are out there. I will continue to recommend you to all my friends, and to those who constantly admire my cutting edge footwear. I am a loyal customer,and I can't say enough good things about you! You are the best, and the people who work for you are awesome. Thank you, thank you, thank you! Love works best when it's got a BIG job to do.

Shelagh Q. │ 03/18/2006

I just received your company update email. I enjoyed it. I don't usually take the time to write to companies (too busy), but I have to make an exception this time. Can I just say that I LOVE ZAPPOS???? You are right about Zappos--it's a service company that happens to sell shoes. Please don't EVER change your shipping and return policies; Zappos wouldn't be Zappos without them--it sets you apart from all the "others." It's what makes me shop from you rather than go down the street to the many stores I have available. You just can't beat it. Plus, your selection is AMAZING and easy to search while sitting at my desk, and your prices are usually great. I have always gotten my shoes extremely fast after I ordered them. The one time I returned an order, the order was processed and my credit card refunded very quickly. What more could I possibly ask for?? I have literally gotten stopped on the street with compliments from people on my Zappos-bought shoes, and the inevitable, "Where did you get them?" question. I always end up gushing about your company. I can't help it!!!! I have already told all my friends about Zappos. My mom now buys from you as well. Okay, enough gushing for now. I just love, love, love Zappos! Sincerely,

Wendy B. │ 03/18/2006

I would just like to say how absolutely easy it has been to shop at No hassles, easy returns and fast service! Keep up the good work. I have passedon this Internet site to many friends at work. Kind regards,

Diane C. │ 03/18/2006

You guys are so awesome...please forward this to your boss! EVERY single person I talked to you was superb...even though my shoes didn't work out, you were so darn nice about it all...that I will pass on your name and definitely try again. I'm a it shouldn't be difficult. I'm so glad that CUSTOMER SERVICE is still a very real commodity that some businesses chose to use in today's fast, on-line society. Thanks,

Marian J. │ 03/18/2006

Don't ever forget where you started, how you've gotten where you are, and you can't fail. Best wishes for continued success - I'm proud to recommend you to my family and friends.

Sherilynn B. │ 03/18/2006

Thank you..I want you to know I now have 3 girls in the office ordering because your customer care is so fabulous.

Lorena Z. │ 03/18/2006

Thank you for running such a great company. I adore my shoes. They came quickly and looked exactly as pictured. You run a really tight ship. I look forward to buying more in the future. Thanks for your professionalism and great return and shipping policies. Plus your selection! It really separates you from the rest.

Nancy H. │ 03/18/2006

Good morning, I put in an order with zappos like two weeks ago, and I was very very satisfied with the service. I got my shoes even sooner than I had expected. I am a very happy customer,and just wanted to say thanks and to encourage you guys to keep up the good service. Watch out for me, I will be ordering more! Thanks!

Adjeiley O. │ 03/18/2006

This is the best purchase I have ever made on the internet: everything about my purchase is excellent. Thank you very much, you now have a customer for life.

Enoch │ 03/18/2006

This is just a quick note to let everyone there know that I am extremely satisfied with the service I received and with the quality of the product I purchased. This was the first time I have done business with Zappos and this will not be the last time. My order was taken by phone early on Saturday morning, and the person I spoke with set me an account up in a matter of seconds. I am in the sales and service industry also and I try to provide the best service possible to have repeat customers. After all some of the best and least expensive advertising is by word of mouth. Thanks again for everything,

Douglas S. │ 03/18/2006

This is the last time I'll bother you, but, I gotta tell you, it's really cool to hear from an actual person and have a 'conversation' rather than a from letter. Nice touch, Zappos. Best of health ...

Chrissy B. │ 03/18/2006

I have never ordered from ANY COMPANY (and I do a lot of my purchases online) on the internet with the level of customer service you provide!! It is the most stress free order and return process I've ever experienced...the credit is processed lightning fast and it makes it a joy to order from Zappos again. Thank you for your efficient staff and for making my life just a little easier.

Terese W. │ 03/18/2006

I just want to commend you on your fabulous service!!! I have now ordered 5 pairs of shoes and had to return 2, and you have been wonderful!!! I get my shoes in so fast, and the credit on the return is very quick!! I have told many people about your company! I can't understand why more people don't take advantage of this very easy, wonderful way to shop, right from my desk!!! Thank you again!!!

Cindy S. │ 03/18/2006

I normally don't respond to these things but I just wanted to compliment your site. This is my first buy on site and I would not have even considered it if you didn't have the return policy. I bought a pair of boots and between all the info you guys provide and the comments, I was able to make a more informed decision then if I had been in a store. I really believe that. When I went to work to tell everyone what I bought I commented on this great online store and another co-worker piped up and asked if it was Zappos. So you are making a name for your self so I just thought to pass it along. Thanks for making my decision easy!

Rachel J. │ 03/18/2006

Hi! I just wanted to Thank you for your excellent service! Even with the free shipping, my order arrived in just 3 business days! These shoes are especially difficult to find and are for my daughter who has a serious foot problem. You really came through and we are grateful! Sincerely,

Dina M. │ 03/18/2006

I just received my shoes and love them! The delivery was so fast that I'm amazed and so pleased! Thank you so much...I will be back. -

Sandy O. │ 03/18/2006

I just wanted to tell you how completely and thoroughly pleased I am with the recent purchase I made from Every single element of the process was fantastic -- great product, great price, excellent customer service and unbelievably fast shipping. Truly represents the pinnacle of excellence in e-commerce. I make a lot of purchases online, and while I don't normally buy a lot of shoes via the Internet, I'm going to start doing so now -- Zappos is that much of a pleasure to deal with. I want to you realize how valuable your superb customer service model is, and I sincerely hope you keep up the good work! I look forward to my next purchase. Thanks again for everything. --

Alex C. │ 03/18/2006

Let me just say you guys are the best. There simply is no other shoe store and service like yours on the internet. Over the amount of years I've been shopping your site, I have never had anything but the most amazing experience...even when something doesn't work out. I mean that return policy and pricing policy of yours is just unbelievable. and when the purchase works out and friends are envious of that last pair of shoes I bought (most recently, the black patent Pliner boots that had all the ladies at work a shade of green with envy!), Puh-lease...a smile with the new purchase is worn from ear to ear. I have sent and continue to send countless people to your site. It actually blows my mind when people haven't heard of you or shopped you before. I strongly discourage that behavior and encourage Zappos frequenting. In short, I just want to say thanks for being the way you are and for working the way you do. Everyone at the company has a lot to be proud of... you all work so well together and magic happens - above and beyond customer satisfaction every single time. Not many places can say that. All it takes is one look at your customer reviews or to talk to me to get that vibe.

Debbie R. │ 03/18/2006

Just wanted to say what a great company you are. Amazing prices, huge selection, and just stunning service. I can't imagine buying shoes elsewhere. and I tell everyone I know, you've got to check out zappos. Thanks for the great job all of you do. Best wishes,

Paul C. │ 03/18/2006

I just wanted to let your staff know that I am absolutely and completely impressed by your service !! I would not only order from you again and again...I have highly recommended your site to everyone I know ! Thanks again for your awesome service...keep up the great work! Sincerely,

Johnnie C. │ 03/18/2006

I am extremely pleased with You have fast and professional service, a great selection and super fast processing and shipping. I am sorry I had to return the shoes, my husband thought they were a little too wide for him. I really enjoy your website and wish you success and luck in your business.

Sonia M. │ 02/21/2006

You guys are simply awesome! I'm telling everyone I know about your speedy shipping and even speedier customer service. You guys are the very definition of what internet shopping should be. Thanks a million!

LaDawn A. │ 02/21/2006

We would just like to say that you have the best website ever. You also have great customer service. My sister and I are on your site daily looking for great shoes. My sister bought some shoes from you about a year ago and they didn't fit and she sent them back with no problem. Ever since then we have been hooked!! The service that we both have received is so great. We have our boyfriends shopping on your site now. Hahahaahahahaha We will be online again on our lunch break. Thanks for the great Customer Service and great shoes. Have a Great Day

Teal and Nettie │ 02/21/2006

*I just wanted to tell you how happy I have been with all the shoes I have ordered from you. And how easy it is to return them…I love your extensive varieties. I have a hard foot to fit and have returned some shoes I have order, due to the way they fit. You never question my reasons for return and you always provide a prepaid return label. Just wanted to say thank you for your great service.

Joan M. │ 02/21/2006

You guys are just the best. I have sent so many people to your site. Just last night my mom and I were browsing your site for a good hour, because she's never been there before. Your customer service has made me a die-hard fan! I am a shoe fanatic and I browse the sale areas "to relax" and now have many more shoes than I would otherwise. Good for both of us! You are really doing something right!! Don't change a bit! Thank you!!!

Jodi M. │ 02/21/2006
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Zappos Family Core Value:

10. Be Humble