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Zappos.com Customer Testimonials (9852 total)

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Hello all, As a wonderful surprise you recently upgraded the shipping on my order # 49026385. I wanted you to know how very much I appreciated that gesture. I had such an awful week previous to Wednesday, May 17th, when I placed that order. (Tuesday and Wednesday is my weekend.) Car being torn up by mechanics supposed to have fixed it, return visits to the shop, calls to the corporate office, etc., etc.. Unfortunately we had a storm that blew the delivery notice left Thursday under a planter on my porch but Friday when I got home from work I was greeted with the wonderful note that the shoes had been left with my neighbor. I retrieved them, wore them Saturday and just today was given notice that I was indeed given the promotion I had put in for a few weeks ago. Not that the shoes were the reason for that, but wearing them made me feel great. Couldn't have hurt, I say. Your kindness of the expedited shipping was very much appreciated. I certainly don't expect that again, but I do look forward to doing business with you in the future. And I sing your praises to all who ask. I heard about you when I asked a woman at work about her shoes. I would also like to mention that your website is very user friendly and that is also appreciated. So easy to order... So many shoes, so little time... Many thanks,

Mary F │ 06/05/2006

Dear Customer Service, You may use this as a testimonial if you would like. I want to say that your customer service department is one of the best I have ever worked with on the web. As an early adopter of web shopping I have discovered real pain with many on-line stores. However, Zappos provided me with perfect service and in fact shipped out a pair of shoes even without knowing if I had shipped back the original order. Phenomenal service. Once again thanks.

Michael D │ 06/05/2006

Dear Gentle Persons at Zappos.com, First of all, thank you so very much for your generous gesture of shipping my clogs at a faster rate. I appreciate that very much. Waiting for my Zappos shoes is like waiting for Christmas...or for the Heinz Ketchup to come out of the bottle: ANTICIPATION. Also, I want you to know that I tell EVERYONE I know about Zappos.com. Many friends already shop with you ("Oh, my God, Sherlea...don't mention Zappos.com! I LOVE IT, and I always spend too much money there. But I can't help myself!). They love your store, too, and I can identify with the spending of too much money. By the way, even my orthopedic surgeon shops at Zappos (and wears Keen shoes). When I went to see her for my post-op visit (knee replacement surgery), I was wearing, for the first time, a pair of Keen shoes. She looked at my shoes and said, "What kind of shoes are those and where did you get them?" I started to answer, "They're Keen shoes, and I got them at this really cool website/store called Zappos.com...", and she said, "Zappos! I know, I know. I love to shop there. What is the name of the style of those shoes? I'm going to get some." And, one last thing: my massotherapist also shops at Zappos! Thank you SO MUCH for the most wonderful shopping experience, bar none. Zappos is the BEST store there is, from quality items to beyond excellent service. Well, I'd write more, but I know you have other things to do. And besides, I have to go shoe shopping! Yours sincerely

Sherlea J.C. │ 06/05/2006

Tony, My Hat is off to you! I am 48 years old, a Founder, President & CEO of a company that is soon to be national & international and I have to tell you: * Your company is the greatest example of customer service I have ever experienced! I am seriously astounded by my great experiences with every transaction with your company. Exceeding expectations must be part of your game. Earlier than anticipated deliveries, customer service personnel who are always pleasant, accommodating, knowledgeable, etc. I wish the world operated the way your company does. Best Regards From A Great Admirer!

Tammy M.Y. │ 06/05/2006

Dearest Zappos Customer Loyalty Team -- Zappos is like nothing I have ever encountered in a store, online or otherwise. The promptness of service, total ease of return (you guys really know how finicky shoe freaks are!), constant inquiry as to how you may serve us better, and your customer evaluations (which have helped me tremendously in evaluating a particular brand/type of shoe) all create the "perfect" shopping experience! I have even told total strangers (who I perceived were frustrated in shoe-shopping) about you; and, have shared your .com address with everyone I meet who evidences any inkling of being crazy about shoes (the latest was the admitting clerk at Palestine Regional Hospital!). It is really refreshing and comforting to encounter the spiritual-material balance in your concept of merchandizing. This is difficult to explain; but, Zappos takes away some of the "guilt" I feel in buying more-and-more shoes instead of sending more money to Hope International or Heifer International or Catholic Medical Missions...or any of the multifarious, marvelous organizations "out there" who are helping create a healthier world. Because you reveal the people behind the product, you bring home the truth that by our high standard of living (which includes having more than two pairs of shoes: Sunday-go-to-meeting and every-day), we are able to provide the income for numerous folks who will, in turn, contribute to all sorts of worthwhile social programs to renew our Mother Earth! Yes, I do realize that there may be a fine line between Imelda Marcos and one who appreciates comfortable footwear; however, as I try to stay on the "good" side of the line, I certainly appreciate Zappos.com! (Have you ever considered contributing a percentage of every shoe purchased to Hope International or Mother Theresa's Missions or some such worthy cause?) God hold you all close, "in the very hollow of His hand" (an old Gaelic blessing)! Sincerely,

Di M │ 06/05/2006

Just wanted to pass along my gratitude. I have very hard to fit feet! (ww) You always have a great selection!!!!! But I am really writing to tell you how easy it is to shop with your company! Great website, quick ship, EASY, no hassel and fast returns (not to mention the GREAT, free S&H) you should be "the standard" that all other internet companies are held up against. Thanks so much! You are like my personal shoe store!!

Carol D │ 05/18/2006

Dear Sir/ Madame This is to express my sincere appreciation for your world class level of service and support. My last order was processed accuratly and delivered quickly. When I chose to return my purchase, everything was simple and smooth. I wish to assure you that I will continue to be a loyal customer at Zappos.com because of the professionalism of your service. Indeed I have spoken of it already with a number of friends and encouraged them to visit your site and shop there. Best of luck, and..Best Regards,

Wael A. │ 05/18/2006

Thank you for the email. This company is a great. I have given out the web site to so many of my friends. This is the first time I have ever returned something to you. So easy, The free shipping and the trust that I have in the company. Never have I got so much customer satisfaction. I have added your sight to my husbands favorites. We are running Boston and two other marathons this year alone. We go through so many sneakers, now you have made it easy for us to buy them and try them out on our treadmill. Thanks again!

Angellee D. │ 05/18/2006

Thank you. I did print out the label and I will get it the shoes to a UPS store tomorrow. It could not have been easier. I thank you. I think you are an amazing company and I will continue to use your website as often as I can. Thank you again.

Eileen │ 05/10/2006

I have never been more satisfied with any other website I have ever used!!! I did place the order again so I could be close to getting the shoes on time, and planned to return the others when they arrived. I'm sure ya'll will have no trouble crediting my account. I tell you what, with service like yours, I surely hope ya'll branch out into other commodities soon! Thanx again.

M. C │ 05/10/2006

**Zappos** *Thank you so much, I have recommended you to several friends, and will continue to do so!

Jenifer W. │ 05/09/2006

My son has been purchasing Converse sneakers and wouldn't hear of wearing anything else since he was little. (He's now 18) While searching on line for exactly what he wanted we were not able to get his size. We fell upon your site and found the PF Flyers Sandlot. The movie Sandlot has been a favorite of ours since it came out like 12 or so years ago and it was a fun thing for him to get those sneakers. He was excited to see them and give them a try. He is more than thrilled with them!!!!!!! He swears that he will never wear anything but PF Flyers again. They are very comfortable for him and they fit so well!!!! As we were searching the site I told him that I wore nothing but PF Flyers when I was a little girl. (I'm now 50) PF Flyers were the IN thing to wear at the time and ALL of us wore them way back then. We are VERY happy with our purchase and look forward to doing business with you again.

Anonymous │ 05/09/2006

Zappos, Thank you. I think you are the best site on the Internet!!!!

Kate │ 05/09/2006

I just wanted to say thanks to you guys. I and my family do a significant amount of shopping on-line and you get the best marks for working with customers. I know I spend more money with you as a result of the ease with which I can buy and return things! And...your web-site is easy to navigate. I've been to competitors' sites (your prices aren't always the best...) and they're just not as user friendly. Nor do they have the same easy processes to buy and return. Some of them try to imitate you, but you've got it down! I want to compliment your entire organization...from top management through all of the workers who make it happen! Thank you!

Beverly P. │ 05/09/2006

Happy New Year! Just a note to let you know how much I appreciated the quick shipment of my shoe order. I have told many people about your web-site since and hopefully more orders will come your way. I know I'll be ordering my next pair of work shoes from you and the next and the next and the next so...Keep up the good work in 2006! Sincerely, Another Satisfied Zappos Customer

Judy S. │ 05/09/2006

I would like to say thank you for the excellent service you provide. I have ordered a total of five pair of shoes and returned one of these. (The return was not Zappos fault, the style was not what my son wanted.) I have never ordered online from a company that supplies such excellent merchandise, speedy and free delivery, and graciousness in its communication. My account was just debited the refund from my return and I am delighted with the ease and speed of this transaction. I cannot sing the praises of Zappos enough. Thank you so much!

Mona Y. │ 05/09/2006

I just got your email letting me know that you caught my cancellation in time. I thought it would be worth telling you that I am old enough to remember shopping at Nordstrom in Seattle when it was just a shoe store. I remember when they expanded to Bellevue and then later, added clothing. For 25-30 years they have been "The Standard" by which all other stores were judged. They were/are (although not always quite as much as they used to be) the leaders in customer care. I have managed to move into the world of catalogues and cyber shopping and have found Zappos to be leaders in the field. We live in a world where we are called at home by a recorded message trying to sell us items that will allow us to be marketed in yet another mechanical method. Your company manages to retain both its humanity and a stellar level of customer service with minimal amounts of actual human contact. It makes you special. It makes you astonishing and it makes you a company I feel happy to recommend to anyone and everyone who crosses my path in any capacity related to shoes! Thank you for all the work you do and for the considerate and generous way in which you do it.

Anonymous │ 05/09/2006

Thank You for sending out my order so quickly! Before Christmas at that! You guys are great!! The shoes are very nice too!

Linda C. │ 05/09/2006

TO THE CUSTOMER SERVICE SUPERVISOR This is just to say thank you for your excellent customer service. My request for an exchange went totally smooth. Everything was handled in a fast, professional manner. You have superior customer service. I will always shop with Zappos and will tell everyone I know to shop here too. Thank you from a very satisfied customer.

Brian M. │ 05/09/2006

Just wanted you to know it was a pleasure shopping with a company for a change where they make everything so easy for the customer also where everything is handled so quickly. I will be shopping with you again, it was a pleasure and I will also recommend Zappos to all my friends and family Thank You

Crystal W. │ 05/09/2006

Just wanted to say I think your web site, company, and service is fantastic. Will always be a repeat customer. Great doing business.

Glenn H. │ 05/09/2006

Yaaaay! I have a new pair of functional winter boots that actually FIT and FEEL GOOD (the Columbia Titanium Ice Crushers), for the first time EVER!!! I just wanted to thank you again for your wonderful free-shipping free-return policy. I have an extremely difficult-to-fit foot, and collapsed arches also; your policy allowed me to order many boots to try, and one of them works! My husband wears a size 15 wide - so finding shoes (esp. specialty ones) for him is quite a challenge also! I ordered the Sorel Caribou II in a 15 and 16 for him to try; I'm sure one of them will work well enough (he's not as picky as me). Without these shoes we would not have been able to go on our snowshoeing trip in Vermont this weekend - he has been stationed over in Africa for two years so this is a very big deal to us! Thank you for making it possible - you have a loyal customer for life, and I will definitely refer all my friends to Zappos if they don't already know.

Sylvia H. │ 05/09/2006

I am honestly not sure on how you could possibly improve on the quality of your service. I was so impressed. I placed the order at around 7:30am and I received the Heeleys quickly with no additional shipping charges. You have definitely won a new customer.

Phonda M. │ 05/09/2006

Easily one of the smoothest, most intuitive on-line companies I've ever made a purchase from. Bravo. You seem to take pride in doing your job efficiently, with a kind heart and a smart mind. It should be more ubiquitous, but sadly it's not. Thank you!

Anonymous │ 05/09/2006

Just wanted to let you know that I appreciate your excellent customer service. I was late ordering and didn't expect to receive the shoes until after Christmas, even though they were a Christmas gift. But they got here so promptly, they were in time! And they're exactly what I ordered--they look great and fit fine. Thanks so much for expediting the shipment. Kudos to your website and customer service email designers as well--it is easy to order from your site and your emails tell customers exactly what they need to know to track packages, register concerns, or return items. I write web and email content, so I know the tone and information in them is important in getting and retaining customers. Your communications make me feel very confident in dealing with Zappos. This is my second order from your company, and it won't be the last.

Jean F. │ 05/09/2006
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Zappos Family Core Value:

10. Be Humble