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Zappos.com Customer Testimonials (10031 total)

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Hey, I just wanted to thank everybody over there at Zappos. I had to change the size of a pair of shoes I ordered, and you guys not only changed the order for no charge, but it came quickly. I really appreciate the service I've received. This is the second pair of shoes I've ordered online, and the second pair of shoes I've ordered from Zappos. I intend to make it a habit. Thanks a lot, Your loyal customer.

Anonymous │ 11/28/2006

To all the darlings at Zappos, Just when I thought how inefficient the world was -- along comes Zappos. What a surprise. Your service was superb, excellent, good even. "Immediate" delivery! I bought 4 pair of shoes of the latest in fashion this fall -- metallic wedges, platforms and patent pumps with peep holes. They were all fabulous. True to size. They feel great and look glamorous. I love them. Others told me they loved them too, and I told them to go shop at Zappos.com. (I told them even when they didn't ask!) As for comfort -- WELL -- the higher the heel the less comfort -- you want comfort? wear flip flops! -- you want glamour shop at Zappos. As a new customer I love doing business with you. I am yours forever.

Viki │ 11/28/2006

I just wanted to say that your web site is terrific. You make shoe shopping so easy. You have a great selection, and I love the free shipping and free shipping on returns.- A win win situation. Thank-you for being my new favorite site!

Toni-Lynn M. │ 11/28/2006

Good day Zappos and staff, I much appreciate your good service and will be ordering from you frequently through the years. Your wide selection of footwear has assisted me in staying on top of fashion, and trendy styles. Thank You, Zappos

Khaalid L. │ 11/28/2006

To whom it may concern, I appreciate the help you have provided. If I find there is another boot that I like as well and should I not be able to locate it on my own, I certainly will email you for help. Zappos is great. I have told all the gals I work with how excellent your website is for shoes. You could teach the others a thing or two about how to do business. You are wonderful. Thanks very much.

L.Fishman │ 11/28/2006

I wanted to take a moment to thank you and commend you for the fantastic price protection guarantee. I did find a lower price elsewhere and you are as good as your word; an immediate refund of 110% of the difference! Plus the person I spoke with was friendly and efficient. He didn't make me feel at all bad for taking you up on your offer. I've been a pretty consistent Zappos shopper, now I'm a DEDICATED Zappos shopper!

Anonymous │ 11/28/2006

Thank you ever so much for your outstanding service! My cousin, Carolyn S. in Redwood City, CA, told me how pleased she has been with your service over the years and now I know why. I'll be sure to recommend you to my friends.

Elaine G. │ 11/28/2006

Your customer service is unreal. The best I've ever experienced .Thank you, thank you very much. I really appreciate it.

Anonymous │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. T. │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006
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