I just finished reading your "Letter" to your customers, and I am grinning from ear-to-ear! You wanted to know what customers think? Well, kudos on a great year and keep up the updates!! By letting me know how well you are doing, you are also letting me know that you'll be around for a long, long time!!!! You guys ROCK!!
Shannon R. V.
I am just writing to thank you for your excellent customer service. I ordered shoes from you a few weeks ago, and my purchase was an excellent experience. The shoes arrived early, and you kept me updated about my order and the shipment throughout every step of the process, even following up after I received my order.
I ordered the same shoes from another large online shoe company, of which I will resist the temptation to name, and it was an awful experience. They did not send the shoes in the time frame promised and did not communicate with me what was happening with my order. I had to
call and email them several times to find out what was happening. After 3 weeks of waiting on failed promises, I gave up and cancelled my order. At least, the store did cancel my order as I requested. I ordered the shoes because a physical therapist recommended them to me to solve my hip pain, so "time was of the essence."
I have found the shoes on other websites, but I don't even want to ask Zappos for the price guarantee because I am just so
grateful for your customer service. I will always check out Zappos first. Customer service and good communication are keys to success, and
you understand that!
(Now hip-pain free)
Thank you! I have been very happy with your shoes and service. My mom has even contacted you when she was trying to locate shoes for a special size and you were very helpful...Have a nice day...
I have to say that I am completely satisfied with my first experience using your site. I found what I was looking for on the site and ordered it for free shipping late Wednesday afternoon, 03.01.06. I entered the wrong address (new house) on the order form, and was thinking that between the address error and the free shipping, it would prob'ly be weeks, or more, before I saw my order. I was shocked to receive a reply to my email within a few hours, and very happy to hear that the address
on my shipment had been corrected prior to shipping. I was even more amazed when there was a knock at my door soon after, and I looked out to see the UPS guy running
back to his truck. I figured, 'no way, has to be something else.' But there it was, my full order, correct
styles and sizes, and handy information about returning the shoes if there were any problems. But there were no problems; only a very happy and satisfied customer. I will use Zappos again, and I will continue to
relate my positive experience to the friends and family who haven't already heard about your great service.
Thank you so much. I want to thank you for your quick and great response. Your store is fantastic, and the customer service is second to none (my dual question was answered and fixed in less than a half hour
including a price correction).
This is the second time I've used your store, and it will surely not be the last. You guys rock. Thanks again!
I just wanted to say that I love the shoes! Fits well, looks good! I love them. I wear WW shoes, so it's hard finding nice shoes that fit. I am so happy that I finally found a good company that satisfies my shoe shopping!!! You've got a new customer who will definately be a long term
customer! Thumbs up! ;-)
I just wanted to let you know how impressed I am with your service. I've seen your shoes on "What Not To Wear", and decided to give you a try. I ordered the shoes for my husband and received them so fast...I could not believe how fast they came. Your website is also fantastic, especially the comments from other customers. I will never buy shoes(for him or me) anywhere else. Thank you very much, from an extremely
Thank you so much for your excellent Customer Service. My husband thought that I was extremely "brave" ordering shoes on-line instead of trying them on in a store! At first, I thought they were a little "high-priced," but now I think they are worth it. I LOVE my shoes, they
arrived so quickly, they are "top quality," and I was able to track
their delivery time on-line. I'm very impressed with your company. These days people who use the web alot receive so many "spams," and
advertisements, and FALSE advertisements -- that they become "leary," or hesitant. Your company is top rate and top notch and I commend you. Thanks again for the wonderful shoes and the wonderful customer satisfaction. I will use you again, and refer you to all of my family and friends.
Zappos is great! I returned my shoes on Saturday afternoon at a UPS store, and my return is already processed! Zappos
is the only store I know of that processes, ships, and returns their shoes so quickly! Most online stores make you wait forever for a refund, and then you don't even get your shipping fees back. I will always order
shoes from Zappos!
Dear Zappos -
I can't say enough good things about you and everything you do. I have never seen such stellar customer service as I have enjoyed from your company. As a self-proclaimed shoe addict, I browse your site on a daily
basis. You consistently have the best selection and best prices of any other site on the internet. The quality of your shoes is unsurpassed. The level of customer service is the highest I have ever experienced, on
line or in person. I will continue to shop Zappos as long as you are out there. I will continue to recommend you to all my friends, and to those
who constantly admire my cutting edge footwear. I am a loyal customer,and I can't say enough good things about you! You are the best, and the people who work for you are awesome. Thank you, thank you, thank you!
Love works best when it's got a BIG job to do.
I just received your company update email. I enjoyed it.
I don't usually take the time to write to companies (too busy), but I have to make an exception this time.
Can I just say that I LOVE ZAPPOS???? You are right about Zappos--it's a service company that happens to sell shoes. Please don't EVER change your shipping and return policies; Zappos wouldn't be Zappos without
them--it sets you apart from all the "others." It's what makes me shop from you rather than go down the street to the many stores I have available. You just can't
beat it. Plus, your selection is AMAZING and easy to search while
sitting at my desk, and your prices are usually great. I have always gotten my shoes extremely fast after I ordered them. The one time I returned an order, the order was processed and my credit card refunded very quickly. What more could I possibly ask for??
I have literally gotten stopped on the street with compliments from people on my Zappos-bought shoes, and the inevitable, "Where did you get them?" question. I always end up gushing about your company. I can't help it!!!! I have already told all my friends about Zappos. My mom now buys from you as well.
Okay, enough gushing for now. I just love, love, love Zappos!
I would just like to say how absolutely easy it has been to shop at Zappos.com. No hassles, easy returns and fast service! Keep up the good work. I have passedon this Internet site to many friends at work.
You guys are so awesome...please forward this to your boss! EVERY
single person I talked to you was superb...even though my shoes
didn't work out, you were so darn nice about it all...that I will pass on your name and definitely try again. I'm a shoe-a-holic...so it
shouldn't be difficult. I'm so glad that CUSTOMER SERVICE is still a very real commodity that some businesses chose to use in today's fast, on-line society.
Don't ever forget where you started, how you've gotten where you are, and you can't fail. Best wishes for continued success - I'm proud to recommend you to my family and friends.
Thank you..I want you to know I now have 3 girls
in the office ordering because your customer care is so fabulous.
Thank you for running
such a great company. I adore my shoes. They came quickly and looked exactly as pictured. You run a really tight ship. I look forward to buying more in the future.
Thanks for your professionalism and great return and shipping policies. Plus your selection! It really separates you from the rest.
I put in an order with zappos like two weeks ago, and I was very very satisfied with the service. I got my shoes even sooner than I had expected. I am a very happy customer,and just wanted to say thanks and to encourage you guys to keep up the good service. Watch out for me, I
will be ordering more! Thanks!
This is the best purchase I have ever made on the internet: everything about my purchase is excellent. Thank you very much, you now have a customer for life.
This is just a quick note to let everyone there know that I am extremely satisfied with the service I received and with the quality of the product I purchased. This was the first time I have done business with
Zappos and this will not be the last time. My order was taken by phone early on Saturday morning, and the person I spoke with set me an account up in a matter of seconds. I am in the sales and service industry also and I try to provide the best service possible to have repeat customers. After all some of the best and least expensive
advertising is by word of mouth.
Thanks again for everything,
This is the last time I'll bother you, but, I gotta tell you, it's
really cool to hear from an actual person and have a 'conversation' rather than a from letter. Nice touch, Zappos.
Best of health ...
I have never ordered from ANY COMPANY (and I do a lot of my purchases online) on the internet with the level of customer service you provide!! It is the most stress free order and return process I've ever experienced...the credit is processed lightning fast and it makes it a joy to order from Zappos again. Thank you for your efficient staff and for making my life just a little easier.
I just want to commend you on your fabulous service!!! I have now ordered 5 pairs of shoes and had to return 2, and you have been wonderful!!! I get my shoes in so fast, and the credit on the return is very quick!! I have told many people about your
company! I can't understand why more people don't take advantage of this very easy, wonderful way to shop, right from my desk!!!
Thank you again!!!
I normally don't respond to these things but I just wanted to
compliment your site. This is my first buy on site and I would not have even considered it if you didn't have the return policy. I bought a pair of boots
and between all the info you guys provide and the comments, I was able to make a more informed decision then if I had been in a store. I really believe that. When I went to work to tell
everyone what I bought I commented on this great online store and another co-worker piped up and asked if it was Zappos. So you are making a name for your self so I just thought to pass it along.
Thanks for making my decision easy!
I just wanted to Thank you for your excellent service! Even with the free shipping, my order arrived in just 3 business days! These shoes are especially difficult to find and are for my daughter who has a serious foot problem. You really came through and we are grateful!
I just received my shoes and love them! The delivery was so fast that
I'm amazed and so pleased! Thank you so much...I will be back.