Zappos.com Customer Testimonials (9856 total)
Thank you again for having us. I still tell every body how impressive your operation is out there in old Henderson. From the Lunch room, ice cream, vending machine extravaganza to the awesome customer service along with Thursday night fun at the cantina. One thing is for sure you guys know how to have fun and from the looks of how successful the business is you guys also get some work done. Again I can't tell you how excited we are to be doing business with your company and look forward to having more fun in the future. Cheers, V.Z. Eyewear Sales
Sirs: As always you service has gone above and beyond the call. My return was handled smoothly and seamlessly. There is no other place on the web I would consider by shoes from! Top notch service. Top notch products. Thanks!
Hello, I just wanted to send you an e-mail to let you know how wonderful my experience was with your company! My 6 year old son has been begging for a pair of Heelys for quite some time. His 7th birthday is coming up, so we decided that they could be one of his birthday presents. I wanted to get them online because I knew that I would find a larger selection. We ended up buying him the "Torch" Heelys from your company. I was a little bit worried about receiving them before his birthday, which is October 25, because I had waited so late to order them. I placed an order with you all on October 17. I received the shoes on October 20th. Just 3 days later. I have NEVER had such quick service with any other online company! Not only did you get them here in a hurry, you gave us free shipping and your price was better than some of the other companies!!! Thank you so much for not only making my day, but now my son will get his present on his actual birthday because your company was so quick and efficient!!!! Thank You so much. We will definitely visit you all again and we will tell all of our friends about you!! Thanks Again. Cartersville, Georgia
I have buying and viewing your site for probably as long as you have been on. I LOVE ZAPPOS. Keep up the GREAT WORK. I would also like to tell you that Zappos hasn't forgotten what "CUSTOMER SERVICE" is all about like the majority of other retailers I have dealt. I am serious about that. Most people today have what we generally call an "attitude problem" and when you try to talk to them about ANYTHING they just don't have the "TIME" to give you, the customer what is due. They seem to have the attitude t hat it’s just a "tough world" and if you "don't like what they say or do" who cares. Zappos, for as long as I have been using your site, and purchasing shoes from you. Has NEVER BEEN THAT WAY. You people at Zappos need to show other retailers what "CUSTOMER SERVICE" IS ALL ABOUT. And I am talking about supposed "high end" retailers websites. Thank you, Mrs.
I work part-time in a woman's clothing store in our local mall. Last Saturday while manning a register at the cash-wrap, a customer asked me to suggest a shoe store where I shopped. The woman behind her began to give her directions to Nordstrom, Cole-Haan, etc. When the customer turned back to see if I confirmed the suggestions, I quietly shook my head and told her that I shopped ZAPPOS exclusively. "Where is ZAPPOS?" she said aloud. With that, women at each register began telling Zappos experiences. It's a shame you couldn't have been there! For the next couple of minutes the entire check out station was filled with our customers sharing/listening to Zappos tales and writing down "Zappos.com."
Hello, I don't normally do this but I really felt like I had to send you guys an email thanking you and also to express how much I appreciate the Service Level that your company provides. A few months ago my friend was raving about your site so me being the self proclaimed shoe *ho* I had to check it out - and am I glad I did! Being a seasoned web shopper I have to say that the website is laid out well and not full of clutter and unnecessary flash which is something that I notice - to much "crap" on a site makes me close my browser. Plus the added bonus is that you guys are always adding new products & brands. I have only made 2 purchases so far and each time I have ended up calling the call center (both times I have had to call due to an error that I made) and the 2 reps I talked to were just fantastic. Friendly to the nth degree and helpful on top of that! I have told all of my friends to check you guys out and I will continue to do so. From a very happy customer who will be a repeat buyer for a long time.
You guys are just amazing! I'm sure you can see from my purchase history I have ordered from Zappos many times. One only does that when one is satisfied with a company. But for an organization to go out of their way for an, obviously, already happy customer... This shows integrity so rare in the business community these days, it quite frankly caught me off guard. I am so pleased and of course will continue to use Zappos to feed my shoe obsession with even more confidence and joy. You guys rock big time! Of course now, I'm sure I've jinxed my current order :) Thanks again*
There is no other internet retailer as good as Zappos; and I'm always surprised at the level of customer service that you provide. But this is really above and beyond the call of duty...that you would source out another pair of these boots for me at a competitor is just so amazing, I'm flabbergasted! Thank you so very much; I have placed my order with Dillard, and I'm just so much in your debt. These boots fit like a dream, and for me, that's saying a lot, as I have such trouble finding lovely and comfortable shoes. You are the BEST!!!!!!!!!! Regards,
Thank you so much. I really enjoy working with you. It's always a fantastic experience. Thank you again for this upgrade! I will definitely be back to buy more shoes.
I tell everyone I know about Zappos.com! The last order I placed was a pair of boots. I had ordered them from another company when I remembered to check your website. When I saw that you did carry them, I cancelled my order with the other web site and ordered them from Zappos. I love your shipping/return policy! I will always buy my shoes at zappos.com! Thanks!
The Bostonian shoes I recently got from you saved my life. Well, they've saved quality of life. I'm old. I've had spinal and joint arthritis for years, even wore steel arch supports, was told three years ago that immediate knee surgery was necessary (not yet). Maybe too much golf, two freeway rear-enders, bad posture, cheap shoes for most of my life, old men's white sneakers in retirement trying to walk without pain... I did ease the pain intermittently with ice packs, heating pads, mechanical massagers, and chiropractor visits, seemingly spending half my time humoring my joints, reluctantly getting my feet because it always hurt. I got a pair of Bostonian Phoenix, and what a difference! Maybe it sounds unbelievable, but somehow the support they give my feet prompts me into erect carriage and strikingly reduces vertebra drift and need for heat or massage therapy. Walking is a pleasure now. I bought two more pair, and when needed, I'll order more. They're all I wear now except when doing yard work. I really appreciate the combination leather/rubber sole vs. all-leather sole to give me firmer traction. I'll soon try another, dressier style and hope that its footpad and arch support are the same. Lakewood, CO
You guys are the best! I just got a message you upgraded my shipping -which is just fabulous. I'm having a hard time finding the right shoes, since I have hard to fit feet - but with your free shipping both ways policy at least I know that I will find the right pair of shoes instead of settling for something that is only so-so. I couldn't believe it, but I found somebody who hadn't heard of you and I told her she has to shop at Zappos! She hasn't found anything yet, but I know she will. Thank you so much for all your hard work!
Dear Zappos, I just wanted to take the time and thank you for your outstanding customer service. I recently placed an order and had some shipping problems, and out of courtesy your customer service stepped up and went above and beyond the call to correct this problem and give me a credit toward my next purchase. I cannot express how thankful I am for the prompt action you took in resolving this problem; this has only strengthened my relationship and ensured my future business endeavors with you. I will also extend this story to anyone thinking about buying shoes online. Zappos is the only way to go. Thanks Much!
I want to tell you what a pleasure it is shopping with you. I have never been so please with your return procedure and online shopping!! You gave me a credit immediately and didn’t wait for months to post it. I will definitely shop again!!! Thank you, , Kansas
I wanted to share my experience with you. I wear a size 11 shoe which makes it hard to buy shoes. That is, until I found your site. My 10 year reunion was approaching and for the first time in my life I went to the store and bought a dress without worrying what shoes I would wear with it. Before finding this site I normally bought things that matched brown or black shoes because they are the easiest to find in my size. I ended up buying a beautiful teal dress and went on Zappos.com and put in my specifications. I ended up purchasing the most beautiful bronze shoe to match my dress. I even bought an evening bag to go with it from your site. Thank you for offering hard to find sizes. It has opened the fashion world up for me. I looked great at my reunion, and could not have pulled it off without your site. Thanks again!
Once again you've exceeded my expectations. Zappos is the best shopping experience ever - both on and off line! I have the best collection of = shoes on the Delmarva Peninsula and am the envy of all my friends. Don't worry; I do share with everybody where I get my shoes. Thanks again for providing such a great selection, at great prices, with such great customer service.
I just wanted to tell you how impressed I am with Zappos. I cannot say enough good things about it. We are a military family stationed overseas and it’s extremely hard to find shoes over here and the selection is very limited. Believe me when I say Zappos is becoming very popular with the military community over here (Japan! The free shipping both ways is such a HUGE selling point for me. I also like the 110% price guarantee- that combined with the free shipping-- there is no reason NOT to buy my shoes from Zappos! Your customer service is outstanding and I am always impressed with how quickly the boxes arrive. Of all the things I order online to be shipped overseas, yours consistently arrives within just a few days whereas others take a week or two. Keep up the great work!!
Just wanted to let you know that I'm very impressed with your service model. As a CEO of an advertising agency (that handles Customer Relationship Management for many Fortune 100 companies) -- I often use Zappos as an example of a "job well done". Your communications are short, sweet, and provide a resounding POSITIVE message at all touch points. Bravo.
I am a 63yr grandmother who is raising two grandsons in addition to the four kids already gone. The seventeen year old is a royal pain to get to the mall for school clothes. After being in the mall two hours and five sneaker places he comes out to tell me he can not find anything he likes. I am in a wheel chair and at this point I want to kill him. That night I find Zappos. I not only found a pair of skate shoes no one else would be wearing, but found out he had grown a size over the summer. A miracle was needed to get them back to you, get a larger size and have them in time for school. YOU PEOPLE Not ONLY DID IT But I had the shoes with a week to spare and he loves them. I can not find the words to say you are amazing and I am so happy you have found a new groupie. I will order again!
HI there - Thank you so much for upgrading my shipping for free!!! I really appreciate it. And as always I continue to recommend you to EVERYONE! In fact, I just did so twice yesterday! Thank you for your wonderful commitment to customer service. You guys rock!! Sincerely,
Just wanted to thank you. I had accidentally thrown the book I was reading into the open Zappos box I was using to return a pair of shoes.I spent days searching my apartment for the book since I was 80% finished and wanted to know how the story ended. I was delighted when a small package from Zappos came with my book and a letter explaining that I'd sent the book in with my shoes. I loved this site already but, after that goofy incident, I'll be a lifelong fan. You guys are the absolute best! Give everyone in the returns department a raise and a big year end bonus!
Hi, I just wanted to thank you for your excellent customer service. I really appreciate the ease of the ordering process and the no-fuss, free shipping. It has surely made my life a little easier. I have been dealt some very bad customer service lately, and dealing with you has really been a breath of fresh air. I have recommended your service to all of my friends. Thanks so much, and keep up the good work.
Thank you for ALWAYS exceeding my expectations. I enjoy ordering from Zappos. I am looking forward to receiving my new shoes on Monday.
Dear ZAPPOS, WOW!!! You guys are incredible...I discovered you guys through my husband which works for UPS...and he said to me "I have been delivering tons of boxes from Zappos and I don't know what that company is about, but it must be good when everybody is ordering so much from them"...so of course I went online and next thing you know here I am ordering left and right...I have never in my life seen such quality in both service and product the times that I have contacted Zappos I get treated beyond great...Thank you for existing... I LOVE YOU ZAPPOS!!! Please don't make the mistake that companies make over and over again which is as soon as they get lots of business they boost up their prices and change everything around... everything about ZAPPOS is great!!! Funny story every time someone comes over to my house (which are usually the same people) I take out all my ZAPPOS shoes and show them off...I recommend you guys to everyone...word of mouth is the best advertising...I am ADDICTED to ZAPPOS.
I attempted to purchase these shoes from the Puma store online. After five days, they notified me that the Speed Cats were not available and offered me a 20% discount on my next purchase. While my son had expressed an interest in only this shoe in this color, I returned to Puma to locate another shoe that fit his parameters. Their site had not been updated and showed this same shoe available in his size. I was reluctant to order again from that site and had nearly given up. At last, I found your site (on Google) and found the exact shoe I had ordered unsuccessfully. Not only is it available in his size, it is available in even larger sizes and your price that includes shipping is less than the Puma site. I took the online survey after placing my order, but felt strongly that the rest of the story should be told. Not only will I shop your site again, I will recommend it to others! Thank you for great service at a fair price! Sincerely,