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Zappos.com Customer Testimonials (10152 total)

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Just a note to say THANKS! For the free expedited shipping on the shoes I ordered. As it happens, I need the shoes for a trip on Thursday and was worried that they would not arrive in time. It's great to know that they will be here before I leave. This is my first order with Zappos, but it surely won't be my last. This is some of the best service I've received, and I order over the Internet all the time. Congratulations on a job very well done. Your efforts are sincerely appreciated.

Cheryl H. │ 01/19/2007

Dear Zappos Customer Service, As always, thank you for your EXCELLENT service. Your company puts the others to shame! A loyal customer,

Christina T. │ 01/19/2007

Thank you so much, You guys have everything on your website, I told all my friends. I can't wait to get my shoes! Once again Thanks!

Mike │ 01/19/2007

I ordered Converse All-Stars for my daughter for Christmas. Days later they were on my doorstep. Meanwhile, my daughter complained that her old All-Stars were hurting her feet. I concluded that they were too small, so on Christmas morning I told her I was going to exchange the new shoes for a larger size. A couple of days later I initiated the exchange, only to have my daughter announce that now the old shoes were perfectly comfortable and she wanted to keep the new shoes after all. It was too late to stop the new shipment, and sure enough, it arrived a couple of days later. With holidays and house guests and taking two trips out of town, I didn't get around to returning the new shipment until today, Jan. 8. I fully expected to hear from Zappos reminding me that I owed them a pair of shoes, but that didn't happen. During the whole experience, with problems created entirely by me, I got nothing but cheerful helpfulness from the customer service folks on the phone, and lightning-fast service from the shipping department. Not to mention that Zappos absorbed the extra shipping expenses. I can't say enough good things about Zappos' customer service. Raleigh, NC

Joyce M. │ 01/19/2007

Thank you! Your service is extraordinary....I am a customer forever! Please pass along to whoever is involved with your wonderful customer service. They need to know what a great job your company does.

Chevon G. │ 01/19/2007

I just want to say how great Zappos.com has been to me. I have not been the easiest customer due to one return and one cancellation (both of which had nothing to do with Zappos directly), and both times I have been 100% percent happy with how easy the process has been. The other few times that I have received shoes, I have been more than pleased with how quick the service is. Retailers everywhere, web based and otherwise, can take a few lessons from Zappos.com's customer service. Thank you so much to Zappos and staff, I really appreciate your excellent service.

Anonymous │ 01/19/2007

Thank you so very much for the information on these shoes. They had 8 pair! Now they only have 7. LOL.... Again Thank you, thank you, thank you. I will recommend you to the rest of my friends.

Cathy M. │ 01/19/2007

Thank you! I have loved my experience with Zappos. The free shipping both ways takes all the doubt about fit away and the on line reviews are really helpful. Thanks for recognizing me as a new and persistent customer and I will definitely refer you to others!

Anonymous │ 01/19/2007

As a first-time purchasing customer, I am overwhelmed at the service. Actually, it is almost too good to be true; with the state of morality today, I was a bit skeptical about the entire purchase: the BillMeLater approval, prompt purchase confirmation, and special shipping process. Unbelievable! I will most definitely purchase more shoes from you, as I am a typical woman who loves shoes, especially if the service is top notch as yours is. My friends and family will most definitely hear about you. Many thanks.

Ann W. │ 01/19/2007

Thank you. The people working for Zappos and Zappos' policies, makes this company one of the very best I have ever dealt with.

Rebecca │ 01/19/2007

I just received my order yesterday---and----I am in LOVE. My shoes are a PERFECT fit!!!!! I have a hard time finding 7W and I was a little leery of buying shoes on line, but, boy am I glad I did. YOU HAVE A CUSTOMER FOR LIFE. HAPPY FEET,

Cheryl │ 01/19/2007

Talk about service! I ordered shoes on Sunday morning and they arrived this afternoon. The website was able to tell me that the pair I ordered was the last pair in stock in my size which is rare for a site to be updated in real time. I really appreciated the speed and service. Free shipping in both directions is an added bonus! Thanks so much! I am sure I will be shopping at Zappos again! You are a true time saver... It would have taken hours to find in a mall. Best wishes,

Debra D. │ 01/19/2007

Thank you so much. I am very impressed with your thorough and courteous customer service. I will be shopping at Zappos again and recommending it highly to my friends and family.

Lorraine M. │ 01/19/2007

Today I received the order I placed yesterday for a pair of Lucchese boots. I just wanted to take a moment to thank you for your exceptional service and product selection. I am extremely pleased with the boots and the way you processed and shipped my order - it far exceeded my expectations. This is the first time I have purchased from your company and it will certainly not be the last time. Thank you again,

Mike L. │ 01/19/2007

Thank you soooooo much!! You guys by far have the best return policy and your customer service is top notch! I wish all on line purchases could be this easy!! Thanks again

Joseff T. │ 01/19/2007

I thought that you should know how pleased I am with your site! I just received the second pair of sneakers that I have ordered for my kids. I can not believe how fast the order is processed, shipped, and then delivered! I tell everyone I know about Zappos.com. Thank you so much for everyone's hard work to make sure that your customers are always happy. I will be ordering again for sure!

Marcy G. │ 01/19/2007

You guys are the best! Thanks for offering and affecting the free upgrade in shipping so that we had plenty of time to know that we'd found the perfect shoe for my only daughter's first formal! This was a little dicey with a 14-year-old who is NOT a girlie-girl, size 11 shoe. Yikes! But you turned it around with your massive selection and free shipping BOTH WAYS (though we didn't need to return, thankfully), to be topped only by your amazing customer service. There still is such a thing! Found you initially in USA Today, and will shop with you first from now on. Thanks again.

Cindy H. │ 01/19/2007

Thank you. Your company’s service has been impeccable and I will be buying a replacement pair of boots from you. Sincerely,

John B. │ 01/19/2007

You all are the best. This is the 2nd order I've placed with you and I'm not sure I'll ever buy shoes any other way. I tell all my friends about you. I even told another on line retailer (who was bad) that they should take lessons from Zappos. Thanks again...

Sue │ 01/19/2007

I can't remember when it was, since it was too long ago, that customer service existed anywhere, whether in person, on the phone, or by correspondence. Your company goes above and beyond any expectations one may have. I recommend Zappos.com to everyone and I thank you so very much for being... JUST SO NICE!!!! St.Simons Island, Georgia

S.Gamble │ 01/19/2007

It is the best I have ever had experienced so far on the internet. Thank you very much and I respect your merchandise, integrity, loyalty, and service. I really hope no one would ever take advantage of this. Thank You...

Marie F. │ 01/19/2007

THANK YOU VERY MUCH FOR THE BEST CUSTOMER SERVICE! I ended up returning an item and from the first step to the last it was pleasure to working with ZAPPOS. I love the customer service and I will be back to shop here. I love the fact that cust. service is 24/7 Return policies are 365 days And never less the customer service THANK YOU AGAIN AND GOOD LUCK IN THE FUTURE!!!

Jakub M. │ 01/19/2007

There is no place on earth like Zappos for shoes. If I find a pair of shoes in any catalog that I like I go straight to Zappos to buy them because I won't have to pay for shipping, and Zappos is so much faster than anyone else. You must have every shoe known to man or woman. Thank you for being there. Don't ever change.

Anonymous │ 01/19/2007

Folks, I just wanted to take a moment to convey my personal delight with the absolutely astounding level of service I received from "Zappos". I have been ordering items over the Internet for years, but have never received an order so quickly in all those years. I received my shoes immediately! The quality, price, and service I received from your company were superior. I look forward to continued purchases in the future and wish to thank the entire staff from the office to the warehouse for the service I received. Sincerely, Quincy, MA

Cliff H. │ 01/19/2007

I received my order today. This was my first order from Zappos.com. You gave great service. My grandson loves his Heelys. I will be ordering from you again. Thanks,

Mike B. │ 01/19/2007
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