Customer Testimonials (10163 total)

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I just wanted to let you know how well pleased I am with the service and the product that I ordered. The service was outstanding!! I placed the order and within 3 days I had received it. And it brought joy to my child who was awaiting the arrival of his Heelys. As for the product itself, I am fully satisfied. It was just what I expected. It fit perfect and is being used well. Again, thanks.

Pamela G. │ 01/22/2007

Thank you for handling my order in such a prompt and efficient way. Just the way you acknowledged my e-mail was amazing. Not to mention that your price for the Lacoste Snowflake boots was less than every other vendor; with no shipping charge. Wow, I am impressed with you. You now have a loyal customer. Keep up the good work!!!!! I know my child will love the boots.

Debra H. │ 01/22/2007

Thank you for your quick shipping and return and excellent customer service. I have already told friends how pleased I was with your online company.

Anonymous │ 01/22/2007

Now I have a tough time shopping for shoes. I just have a hard time "pulling the trigger" with all the choices. So when my wife told me how happy she was with the process of buying from Zappos, I thought I should try it for myself, and I did. Last night when I came home from work, I pulled into my driveway, walked up to the gate, looking forward to my wonderful new shoes. Well what I saw made me sick. My dogs who have never touched any packages in the past, had seemingly had a great time tearing the Zappos box apart, and EATEN one of the brand new shoes! Well not the whole shoe but it was missing one side, the tongue most of the lining, and the lace. Now, I know my dogs like to chew things, but nothing like this had happened in the past. Of course this could not have been foreseen by anyone at Zappos, and I should have foreseen it. Even with this, when I called today to see if I could get anything done, Not really holding much hope, I was shocked to hear that Zappos was going to replace my order. This level of service is so rare today, and so very important to this service based economy that we in America find ourselves in. Thank you for the experience. And thank you for having the sort of policies that all companies need to embrace if they want to win in today's market. Zappos obviously holds to the philosophy of "promise much and deliver more." I will be buying all my shoes at Zappos from now on!

Michael I. P. │ 01/22/2007

I just wanted to tell you that I am so pleased with the level of quickness and politeness I have received from your customer service department... Your staff is so nice and friendly I am just so happy with all of you. I have been saying nothing but good things about your company to ALL of my friends and family... I look forward to doing business with you again - SOON!! Sincerely,

Christine G. │ 01/22/2007

Thank you for making my shopping experience with your company so awesome! I was so happy with the ease of the return policy that I ended up getting the same pair in the correct size for my husband and getting a pair for myself also! The free shipping and free return is just wonderful! I look forward to doing more business with your company in the future and I have passed on the good word to many of my friends and family. Sincerely,

Loriann P. │ 01/22/2007

I read all of your testimonials as I shopped, and thought, "There is no way that they are THAT great...!"...Well with my primary purchase received with a free shipping upgrade that got the shoes to me in a few days...with a national holiday besides!!!! I am blown away and I am your newest converted customer. Thanks ever so much for that ancient practice of "Customer Service!"

Anonymous │ 01/22/2007

I received a Zappos box on my desk around 10:30am PST. Simply amazing. I placed this order yesterday. I had emailed back and forth a few times your CS team in regards to the order possibly being delayed. You guys and gals simply rock. Thank you so much for sending my order out faster than originally requested. I could only wish all companies had this kind of customer service. Please take your formula for outstanding CS, and start opening more companies! :) Thanks again,

Jesse H. │ 01/22/2007

I just wanted to let you know how impressed I am with your customer service! You truly are a company that practices what you preach! I placed my order on 01/16/2007. Later that day I received an e-mail about the train de-railing in your area and that my shipment might be delayed. I was impressed that you would take the time to give your customers this information. To my surprise, today (01/17/2006), my package arrived! Thank you for the great product and more importantly, the EXCELLENT customer service! Sincerely,

Cammee B. │ 01/22/2007

I recently received and returned an item I purchased from you. During the same time I ordered another item and have received it promptly. I would like to take this opportunity to say "THANKS" for the quality of service you provide. I can think of few other businesses that I have had such pleasant interactions with, albeit electronically and postally. Cheers and much success in the New Year,

Jerry │ 01/22/2007

Just wanted to send a quick e-mail to thank you for such wonderful customer service! Your company should be extremely proud; it is rare these days to have such incredible service. I will be sure to spread the word about - thank you again, it has been a true pleasure. Sincerely,

Christine R. │ 01/22/2007

To Whom It May Concern: I just wanted to say that you have a great company with great customer service. I have never been more pleased with all the different aspects of the way a company operates on a day to day basis. I started ordering shoes from your company about a year ago and I have continued to order my shoes through your company ever since. (About 6 pairs if you want to get technical). I am so pleased with how easy it is to find exactly what I am looking for, place the order, and receive the order in such a timely fashion. I love the fact that there are reviews under the shoes you are interested in and you can browse through them and see what other consumers have thought of them. I had my first child about a year ago and I just love ordering him new shoes from your website. We look forward to many many more satisfactory purchases from your company. Thank you for a job well done. You make my life so much easier and so much happier (when filled with all my new shoes...). Thanks again, & Jaxon A.

Ashley S. │ 01/22/2007

I have to let you know how enthusiastic I am about your service! I ordered a pair of shoes from you a couple of days ago and they have already arrived. Not only did I receive them quickly - but I paid less for them than what I would have paid had I bought them at the store. I love shoes and you make shoe shopping so easy. You have a huge selection, your prices are good, you process the orders quickly, you don't charge for shipping and you have a great return policy. Hats off to!

Anonymous │ 01/22/2007

I was very nervous about ordering boots on-line; however, your visuals of the boots and the printed description, along with others' reviews, made it a very positive shopping experience. The size was right on, the quality is awesome, and I'm glad I didn't order UGGs. My thanks to your incredible web-site.

Anonymous │ 01/22/2007

Wow, thank you! That's terrific and very much appreciated. You guys ('n gals) are great. Whenever someone asks me about hot shoes I tell them I bought them on your site and nowadays people recognize the name. You're my first choice, even over my favorite local, brick-n-mortar shoe store -and that's BIG!

Natalie │ 01/22/2007

I continue to be amazed by your services. They exceed my expectations every time. I shipped my shoes back to you yesterday. I have referred all my friends to your website and will continue to do so. Thanks for making my unhealthy shoe addiction SO easy to maintain.

Anonymous │ 01/22/2007

I have had such a great experience with your company! Thanks for being hassle free. We needed shoes in a hurry and you came through. Your employees are so friendly and willing to help. Something I don't experience very often.

Anonymous │ 01/22/2007

I just love! My daughter and I both had fitting issues with our boots, and I can't believe how easy it is to return and order another!!! I've sent MANY friends and family members your way! Thanks a million Zappos! We'll keep coming back!

Barb │ 01/22/2007

Wow, that is fantastic. I already love your on line store and I appreciate great customer service as an ex retail employee of 8 years! Looking forward to doing a lot of business with you. Thank You!

Anonymous │ 01/22/2007

I just had to write and tell you that I have always been so pleased with Zappos. The speed in which my orders are handled and shipped is unbelievable. Not to mention how quickly the return process is carried out. This has got to be the best place on the internet that I shop (and I do quite a bit of shopping on line). I never write to anyone like this but then again I've never been so impressed before...There is no better selection of shoes and no finer service...Again, my thanks to "Whomever" is responsible for such great business.

Anonymous │ 01/22/2007

This is the first time I've used you guys. Excellent customer service. Very impressed with this little e-mail. You guys do a very good job. Please pass on at managers meeting. Thank You!

Anonymous │ 01/22/2007

Thank you so much!!! That’s awesome! I was impressed when shopping on the site yesterday and the shoe I wanted was not in stock, so you had an option that one could ask to be alerted... next day (today) I was alerted! Thank you for the fast shipping. I appreciate that.

Abby S. │ 01/22/2007

Thank you for the speedy reply to me, and for upgrading the shipping. I believe that customer service is the single most important part of a company, and you have shown me that you believe that too. Thank you, I will do business with you again. Cheers,

T.D. │ 01/22/2007

Customer wanted you to know she thinks is the best idea since penicillin...

Pam P. │ 01/19/2007

Hi! I just wanted to say that my friend Susan and I LOVE your website. Don't worry about all the others that are cropping up! After I check them out, they are so poor and user unfriendly, that they don't have a chance! We are so spoiled by the ease of which we can look at and share shoe styles at Keep up the good work! Thanks for all the fun we have looking at shoes! Oh...I also liked the e-mail last year from the CEO. Very good PR! Bravo! Happy New Year to!

Anonymous │ 01/19/2007
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