holiday-shipping

Zappos.com Customer Testimonials (9881 total)

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Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for amazing service at 4:42 AM!!! I appreciate your canceling the Keen in oak mold; I've already ordered the shoe in bison instead. I am continually in awe of your service and I appreciate it every fresh time.

Anonymous │ 11/21/2006

I called your Customer Service Department regarding this story and was asked to e-mail you with it. I'm nearly 8 months pregnant and I had a wedding to attend recently. Needless to say, I was not excited about trying to find a tent to cover myself in, nor was I excited about having to wear dress shoes that were going to hurt my feet. Nevertheless, I found a nice pair of shoes at a fair price and decided to give it a go. Well... the shoes didn't work out quite the way I wanted them to, so I decided to return them. I was very excited to hear that I wouldn't have to pay for return shipping, so I quickly gathered them up and shipped them back to you. A few days later, I received my credit back on my debit card. But, a few days after that I received a letter from your company with something inside... it was my favorite pair of earrings!!! How did they get there?!?!?!? I have a son (who's about to turn 3) who must have thrown them in the box for fun! My husband and I own a construction company, so we have employees and stress customer service skills to all of them. Needless to say, I was ecstatic that someone cared enough to send the earrings back to me instead of just throwing them out. After all of this... you have a Zappos customer for LIFE! I really appreciate the earrings being returned to me, but even more than that, I appreciate the level of customer service that is exuded by the Zappos employees, which this incident clearly shows.

Emily R. J. │ 11/21/2006

I ordered my Mark Nason boots on Thursday and they were on my front porch soon after! I didn't know they could get here that fast! I have never had such a smooth experience ordering on line. The boots are unbelievable! They fit just as your website recommended as far as the size (1/2 size larger than my size) and look and feel just as I hoped. I placed myself on your notification list for the right color and called the day I received my e-mail and ordered right away. I will not buy shoes at the store anymore. These exact shoes were on another website for much much more!! BUSTED! Also, the stores that sell Mark Nason don't discount much... Thank you again!

Greg │ 11/21/2006

Thank you very much for the great service! Zappos.com is SO easy to use and I was very happy with my purchase. I'm thrilled there is no shipping fee!! I'll tell others about Zappos.com!

Linda S. │ 11/21/2006

I am a frequent on-line shopper and I wanted to let you know that Zappos is THE BEST on line shopping experience. The web interface is extremely intuitive! The customer service is the best! Do you have any plans for an IPO? I am interested in investing in your company. You are awesome! I can't believe how quickly you processed my return order! I am very impressed...I will definitely order with you again in the future. Thanks for having excellent customer service.

Anonymous │ 11/21/2006

Dear Shoe lovers, Unfortunately I can't go on Zappos site any more. I have filled my quota of ten pairs that my daughter is lugging down for me at Christmas time. I spent two days on their site, surfing with a huge smile on my face, I loved so many, I had to keep adding and deleting. Ordered seven pairs and snuck on the site one more time, yup you guessed it, bought three more pairs. Who ever the genius is that set up their site, is a miracle worker. Such ease to spend my money. I felt like a conductor leading an orchestra, "Ooh give me those, ooh those too, oh my gosh give me those." I have retired my baton for this year and long to take a peek but I'll get throttled if I buy one more pair. Ten stars for design, another ten for selection, here's ten more for customer service, did I mention no shipping charge? Kiss me you fool, Ilove you. Be well and happy! With affection,

Joyce │ 11/21/2006

Just to let you know that every time I shop with you guys, you impress me more. I just placed my order this morning, and got notification a couple hours later that my order was shipped! Instead of standard shipping, as requested, you upgraded my shipping at no additional cost. Now that is what I call customer service! You have gone above and beyond my expectations. I will definitely be shopping Zappos again in the near future. Thanks!

Kim S. │ 11/21/2006

I just have to say thank you for being the best website to order from compared to any others that I have placed on line orders with. Beside the fact that you have the best selection of everything, your response time back after placing an order is like lightning. I have been in customer service for 27 years and you have an excellent website and obviously it is the people behind the scenes that make Zappos.com an excellent place to shop without leaving my home. Thank you for the most pleasant on line shopping experience that I have ever had. Regards,

Jami │ 11/21/2006

I have had nothing but good experiences with you. Your communication with your customers and sales/marketing strategy are very impressive, especially for an online merchant like yourself. The frequency of follow-up emails is just right to remind me about you, without inundating me with spam (incidentally, your email to me today prompted me to visit your website and subsequently buy a pair of Pumas on impulse). I don't mind buying on impulse on your site, because if they don't fit right or suit my tastes as much as I had expected, I have the comfort of knowing that I can have them shipped back for free with minimal fuss. Your variety of styles, sizes, and widths make it a very convenient place to buy shoes for friends and family as well. Anyway, I just wanted to send out my praise for your efforts in making your site my #1 shoe-buying source. I hope that you can maintain the same quality of service, and wish you continued success.

Valentino R. V. │ 11/21/2006

I just wanted to say you are doing an awesome job. I was buying my NAOTS from another dealer and they were awful. I just found your website and decided to give you my business. I am so impressed that I have referred a number of people to your site. Keep up the good work.

Gail D. │ 11/21/2006

How do I love thee, Zappos? The ways are too innumerable to list. A long overdue thank you for your unparalleled customer service. Oh, and yes, the shoes are lovely, too! I will continue to sing your praises to every/anyone who will listen.

Anonymous │ 11/21/2006

Thank you!!!! This was my first time ordering on line with you, and I will have to say that I am VERY pleased with how it all went from start to finish!!! Thank you for making something so easy in this complex world!

Dave S. H. │ 11/21/2006

I would like to thank you and your company for being such a great customer service oriented organization! From now on, I am going to order my shoes only at Zappos and nowhere else. I think you have a high quality of customer services, and I would recommend you to all my friends. It's not because of the money, it's because of the attention and the respect you pay to your customers, and I really appreciate it. Thank you again! Your loyal customer,

Inessa S. │ 11/21/2006

Thank you once again for making my shopping experience so simple and pleasant. It means so much to me to know I can always find what I want here. The fast shipping amazes me and makes me wonder what everyone else is doing. They should be taking lessons on customer satisfaction from you. Thanks again,

Lou B. │ 11/21/2006

I just wanted to let your team know that I received the return label early this week and I dropped the box off for UPS this morning. I want to thank you for resolving the issue so quickly and thoughtfully. My only regret is that you did not have the shoe I wanted in stock as a replacement. After this very pleasant experience with your company I am in love with Zappos too. Your store will be the first to mind whenever I need to buy shoes. You guys are the best. Some companies talk about customer service and loyalty, but you all actually deliver and I really appreciate that. Sincerely,

Cassandra Y. │ 11/21/2006

Zappos is the absolute best customer service experience I have ever had. If you guys ever need customer testimonials, I will sing your praises any time. Thank you for making shoe shopping so much fun!

Cindy G. │ 11/21/2006
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Zappos Family Core Value:

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