Zappos.com Customer Testimonials (9761 total)
I would like to thank you for your excellent service. I'm always amazed of the fast delivery and accuracy in the order. Also, it was very nice to upgrade my delivery at no extra charge. I always buy shoes at Zappos.com and I have never have had any problem. You have the best selection of all the shoes stores I have tried. I am very happy and glad to have found your site. Thanks,
I just wanted to take a moment to tell you how much I appreciate your high level of customer service. I recently purchased a pair of shoes through you as a gift for Father's Day, but, unfortunately, I ordered the wrong size. Your return department rushed me out the correct size that day, free of charge, and a voucher for easy return of the pair I had. Had the process been prolonged and difficult, I wouldn't have had my Dad's shoes in time for the trip to Hawaii we enjoyed this summer. I am a 25 year old young professional with little spare time and have done the majority of my shopping online for several years. To date, your company has given me the best customer service that I have yet encountered online. Thank you, you've earned my future business. Warmly,
Dear Zappos, Thank you for always being prompt in sending shoes and crediting shoes. Your customer service is EXCELLENT! It is not until I deal with another online shoe company that I am reminded of how awesome Zappos is. Zappos ONLY from here on out!
I received my purchase in record time... I continue to share your website. Your company is truly a pleasure to do business with. Keep up the great customer service.
Keep up the good work I have stopped shopping at Macy’s, Nordstrom and Neiman Marcus because of your wonderful site. Thanks,
I must commend Zappos for the wonderful customer service to the fast and efficient delivery of the merchandise. Zappos states the item will be delivered in 4-5 days and it's at your home in that time. Often times these days, its rhetoric and a sales pitch - but Zappos is true to their word. Another BIG + for me is that Zappos carries my small size, 4.5M - 5M. It can be very frustrating trying to find shoes in my size, but no longer, Zappos will be the first place I look for my shoes for now on. Keep up the good work! Cheers to Zappos! ETC, Citrus Heights, CA.
Thank you so much for your professionalism and the efficiency with which you handle internet orders. I live in Mississippi and my favorite shoe store on the Gulf Coast was wiped away by hurricane Katrina almost a year ago. I found Zappos.com while looking for an alternative. Zappos.com is now my favorite shoe store...I don't even bother looking else where now.
What can I say...your products are just as you describe them... I am very happy with the converse sneakers and Zappos. My order was received in a few days and not having to pay shipping is a godsend! Zappos offers get prices and great products and I will always be a Zappos customer. Thank you.
Your customer service is commendable. I have NEVER been treated so royally. I expected to pay for shipping when my order didn't fit because of my misjudgment but you have an online return shipping label for me to print and you sent a replacement order by air at no cost to me. UNBELIEVABLE! Thank You so very much. I will be back and I will be recommending you to my family and friends.
Dear Zappos, I am so grateful for you having shoe sizes for those of us with longer feet. It is wonderful not to have to sift through all of these shoes that do not fit to find the few that do fit. I have shoes that are other colors now besides black and brown. People notice the cute shoes that I have. My size 12 daughters did not have to go through racks of shoes in many stores to be disappointed with a pair of shoes that they didn't really like, but were the only ones to fit. They got online, picked out the shoes, and there they were on the front porch when we got home. Wonder of wonders. I no longer waste my time looking in the local shoe stores in hopes of some plain Jane shoe that will fit me. I shop for my shoes in the comfort of my own home knowing that a great pair of shoes is waiting for me to find them on your easy to search shoe finder. I share the knowledge of your wondrous site with all that I notice with small, wide and long feet compared to the general population. I want you to grow and flourish and offer many more beautiful shoes to the shoe deprived of the world. Gratefully yours,
You guys (& girls) are awesome ... I wondered how my goodies came so quickly ... everything was perfect ... I tell everyone I know ... I used to be a DSW devotee but now it is only Zappos for me ... Thanx again!!! Pamela R.A.
Thank you so much for such great service! The replacement shoe was received much quicker than expected and is a perfect fit! The returns process was flawless and PAINLESS!
Thanks for sending out my order so quickly --- I will be looking for my order today!!!!!! My daughter will be so happy!! She is having surgery soon, and we got the Uggs as a gift!
I can honestly say your site is one of the most customer friendly sites around, and I am not just saying that because of this email.=20 Keep up the great service!
To Whom It May Concern: Wow, what a GREAT COMPANY! I wish I could have found your company a long time ago! I have never had such exceptional service!!!!!!!!!!!!!!!! Please feel to post the compliment as well as tell your superiors what I said. I always try to compliment, rather then complain. Too many people complain. Take care & have a great day! Sincerely,
Great service. Easy to maneuver web page. Shoes arrived promptly and were as described. Thank you,
This has made my entire year! These shoes are for my daughter who has cerebral palsy. This is a new diagnosis and my heart broke yesterday when she received her braces for the first time. I went to three stores, and they could not fit her foot with the brace. Thank you for your support. It means the world to me!
To whom it concerns, I have made a couple orders and was hoping they would fit because ordering on line you sometimes get the wrong size. Not with Zappos! They fit perfect!! Since I have bought shoes from Zappos and the results were so wonderful, I won't buy another pair of shoes from anyplace else. The shoes look even better in person and I just couldn't get over how perfectly they fit. I have shoes, tennis shoes, flip flops and knee high black boots and they are wonderful. I highly recommend any of you woman who like shoes like I do to give this Zappos a chance to prove to you they are great. Their sales are out of this world too!! Sincerely,
I really think I need to write a letter to whomever you suggest at Zappos first I bought a pair of shoes, wooden based and they broke. I told Zappos and immediately they said we will replace or credit you. Amazing! I seriously have never had such customer service. Then I can’t even discuss the fact that we returned something extremely expensive in a box to Zappos from a shoot, and they called to say they received something that didn't belong to them, and returned it. This was extremely expensive merchandise that some how was put in your box. I have never had such incredible customer service from any company and I shop online every where. I have been an editor for 15 years at major magazines and seriously I have never worked with such a professional outstanding group of people. You should be so proud of the company you work for. All the people seem amazing. I just thought I would let you know. I now feel guilty buying shoes elsewhere because you are so nice. I have told everyone about Zappos.
I just wanted to send a note about these shoes. They are so comfortable it's like stepping onto a foam pillow with each step. I also love Zappos and have recommended this website to hundreds of friends. Thank you so much for your excellent customer service and variety of shoes. San Francisco
Thank You…Thank You…Thank You Oh Master Zappos! I will be ordering again right away, but I want you to know "why" I buy my shoes from Zappos. My podiatrist says "As long as your shoe is comfortable for me, there is no need to buy his expensive line (like $400 up) of orthopedic shoes." I have a fairly long foot, though not by some standards of shoes you sell, like size 13 plus! But it is wide foot, size 4W. I have a very unusual high arch!! And athletic shoes are light weight, and comfortable to me. So, instead of paying $400 for just "ONE PAIR" of orthopedic shoes, I can have 3 or 4 pair of stylish and comfortable shoes from Zappos each year.(I usually buy in the summer) I can swap shoes daily, and that way they will wear evenly, plus they are different each day, not to mention they stay clean and usable longer. (I am diabetic and need shoes that meet all of these requirements).Finally, and MOST IMPORTANT, I can get MY SIZE delivered SWIFTLY to my door, and this means soo much to me, because shopping all over Dallas for MY SIZE is a real chore…Mr. Zappos! (And I am so grateful for your return policy, which I have only had to use 2 or perhaps 3 times, with Zappos footing the bill (pun intended). SOO!!!!! MANY, MANY THANKS AND A HEARTFELT THANK YOU...A 1000 TIMES…MR. ZAPPOS!!! (I WILL BE ORDERING FROM YOU TODAY AND FOR A LONG…LONG TIME!!) Dallas (The one in Texas)
I am more than satisfied with the Onex shoes I have recently ordered from Zappos. The shoes arrived much sooner than I could ever have expected. The items arrived in very good condition from the way they were packaged and shipped. I love the fit of Onex shoes and the cute and different styles they come in. It is great to go on line and find such a big selection of Onex shoes. The one store in my area that carries the Onex brand has only a very few styles and limited sizes. I know that I will keep coming back to Zappos for great shoes and service. Thanks,
To Zappos Management: I have had the privilege of shopping at Zappos twice and I can honestly say I have NEVER received the quality of Customer Service I receive in any industry, as I do when shopping with your company. Whether it be questions, follow up, the ordering and your delivery is always on time (Even if UPS tracking suggests otherwise!) While I enjoy the warm and friendly people I speak to, it is your return policy that really makes you #1 in my eyes. The ease in which I can go online print my return and send it off clearly separates your company from others. Thank you again and know I will continue to be a customer thanks to your quality service! Sincerely,
I just want to say how much I LOVE your service/website. People would be CRAZY not to shop from your store. There is absolutely NO risk involved with your free shipping policy. It saves me time, gas, etc. I wish all catalogs/online stores could do the same. I guarantee they'd generate a lot more business. Don't change a thing!
You guys are 100%, absolutely, positively terrific!!! Thank you for your website and your great customer service. I have ceased purchasing shoes at the department stores since Ii found your site by accident...I like your customer service and selection much better than in the department stores. Once again, thank you for your assistance.