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Zappos.com Customer Testimonials (10209 total)

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Last week I went onto your site to place my first order. My college daughter really wanted a pair of chestnut Mini Uggs in size 9. You did not have any in her size. The person at your company who I spoke with actually searched and found a "competitor" who had her size. When I told her how unusual and happy I was that she would rather have my daughter have what she really wanted and lose a sale than to have her unhappy, I was very impressed. I did order the shoes from the other site and she is thrilled with the product. Now I had to purchase the repellent to protect them. I went on your site last night and in less than 24 hrs she received the product, probably within 12 hrs of having placed the order over the phone! My daughter could not believe the product arrived so soon-she was not going to even check her mailbox. I had been told the item would be there in 3 days- with free shipping which all the sites DO NOT offer for small orders- and you surpassed that timeframe by 2 ½ days! We will continue to order through this site and tell our friends of the wonderful customer service and timeliness you provide. P.S. As soon as you get the Ugg conditioner and cleaning product in stock, I will order it.

Anonymous │ 02/05/2007

I've ordered twice from you and want to tell you how impressed I am with your shoes...I have wide feet and there's no one that caters to the wide foot...thank God for you...you have a new customer...just wanted to let you know...thanks.

Lynne H. │ 02/05/2007

I placed my first order with your company yesterday and look forward to receiving my shoes later today. I wanted to write you and tell you what a great experience I have had so far. I also want you to know I never take the time to give a company feedback--even if it's negative--so, this is a first, too.

Anonymous │ 02/05/2007

I am always of the belief that "no news is good news." but I had to write and express how impressed both I and my husband are with your service. Our son has wide feet (He is 4 1/2 and wears size 13W). We live in a small town that has one shoe store and only ONE shoe in wide sizes. To get to another store we would have to drive 45 miles each way. Thankfully we found your website on a Google search and could not believe the amount of shoes you carry. We ordered some Stride Rites and they were $38.00. Not $38.00 plus Tax, Shipping and Handling. Just $38.00! Incredible. I am not exaggerating when I say that we may never buy shoes in a store again.

Anonymous │ 02/05/2007

Thank you, and your entire staff, for an incredible on line shopping experience! and Dan M.

Joyce │ 02/05/2007

Dear Customer Service: I just wanted to say I have never ordered from a company who is easier to deal with than Zappos. I wear a very small size shoe and was a little hesitant to order because of having to return the size that doesn't fit. However, your service and return policy made it so easy. I will definitely be ordering again! The selection of shoes is outstanding. Thank you for excellent service.

Terry M. │ 02/05/2007

The refund had just been posted on my account, its was a real pleasure to shop with you, I will let my friends know about it, it was the first time that I used my visa to shop on line. And your services are impeccable, I congratulate you for it. Sincerely,

Odette P. │ 02/05/2007

I really appreciate your follow-up. I've been ordering shoes from Zappos for a couple of years now, and this is exactly the kind of service I have come to expect--and welcome. :) Thanks for the credit!

Anonymous │ 02/05/2007

I never do this but I have also never run across a company that has the fantastic customer service that you all have. Every time I have called, whether it was to ask about a product, place an order or for a return, the representative has always been polite, MORE than helpful and gone above and beyond! This is every time, with different reps, so it is not just one great employee but the whole team (that's rare). I just wanted to let you all know how great you are. A lot of companies could learn from you guys! I will definitely recommend Zappos and will continue to be a costumer as well! Thank you! Sincerely,

Sue H. │ 02/05/2007

HI! I just wanted to tell you that I was totally shocked that I received my Ugg boots the very next day after the order for FREE! I will tell all of my friends about you - your customer service is SUPER! I love my new boots and they came at the right time with all of the cold and snowy weather that we have been experiencing these days. They fit perfectly and I am a content new customer! Thanks again. Sincerely,

Mari D. │ 02/05/2007

I just wanted to let you know that you have the most user-friendly and customer-sensitive website on the Internet. You make it so incredibly easy to make a buying decision. I bought a pair of shoes on-line last night and they were delivered today! Incredible. Thanks for such a great website and service.

Anonymous │ 02/05/2007

I wanted to write a thank you to let your company know how great you are at getting your product out quickly. I ordered a pair of shoes last night (my third order from Zappos.com) and it arrived at my house today. Amazing! This is why I will continue shopping on your site. Thanks again,

Kristen │ 02/05/2007

Amazing. You guys are the best! Delivery was so fast that it was as if I went to mall around the corner. I always love my shoes. Absolutely an A-1 professional transaction. Zappos is the only way to shop so far as I am concerned. Thanks a million.

Anonymous │ 02/05/2007

I honestly did not think exchanging my daughter's shoes without a receipt would be so easy. Thank you for your excellent customer service and expedient service. I thought the new shoes would be sent after you received our return; however, just two days after talking to you they were on our doorstep! WOW - You go above and beyond. You have new lifetime customers! By the way, my daughter loves her new shoes!! Thank you ZAPPOS!

Gina K. │ 02/05/2007

I recently found Zappos, and I am overwhelmed by the value, selection and service. Congratulations on providing all three--and don't change a thing!

Anonymous │ 02/05/2007

I just have to let you know how pleased I was with my recent purchase through Zappos.com. Purchasing shoes are quite hard to do without trying them on. Your no charge on shipping returns are fantastic. Everything went so smooth. I've already recommended you to two of my friends. I hope to do more purchases with you in the future. I have been searching your handbags lately. Thanks so much.

Pam M. │ 02/05/2007

You are a class business and in today's world, that's saying a lot! I will do business with you again, and again, and again.

Anonymous │ 02/05/2007

Once again you folks have amazed me. I placed my order after 5:00 (PST) on a Friday and it will be at my door by 3:00pm Monday. Thanks Zappos.....You guys rock! Always a pleasure shopping with you.

Dave │ 01/29/2007

I found you by chance on the Internet - I have bought 4 pairs of boots just this week alone - not only was I extremely pleased with them I was very impressed with your service in getting them out fast and without any shipping costs - I will certainly be spreading the word of your FIRST CLASS SERVICE!!! Thank you!!!!!!!

Anonymous │ 01/29/2007

Thank you so much for everything, you have made my life so much easier since shopping at Zappos....Totally Stress Free...Thank you again for just being who YOU ALL ARE !! It takes a lot of team work from start to end and you guys have a great system. Keep up the good work and I will always be a Zappos customer. Just one thing, hopefully soon you guys be delivering orders to Canada. !! That’s where I'm from. Thanks

Christine │ 01/29/2007

I just wanted to take the time to thank you for the excellent customer service you provide. I have been fighting with multiple on line companies that are taking over a month to get me my merchandise and you came through with flying colors. I ordered my shoes at 4pm on a Thursday and they were at my house waiting for me when I got home from work on Friday at no additional charge. It is so wonderful when a company still cares about the clients. So thank you and keep up the good work!

Sarah H. │ 01/29/2007

Thanks so much for your quick service especially over the holidays. You made one little boy very happy!

Daryl │ 01/29/2007

I just received my boots and want to tell you that they are EXACTLY as advertised - and MORE! The boots are exactly what I was looking for and I love them. Thanks for having what I wanted!

Anonymous │ 01/29/2007

Thanks for such great service. My son just ordered these shoes last night and he will have them today. He will be very happy. We are very impressed with your products and shipping. Thanks again for everything...

Kelly K. │ 01/29/2007

I'm a new customer and am absolutely blown away by your service - to say nothing of these SoftWalk shoes. For years I've been wishing that somebody would make nice looking shoes that have built-in cushioning so the shoes actually fit rather than putting in a gel-like thing and then having them too tight. You've certainly won me over! Thanks,

Jennifer M. │ 01/29/2007
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