Fast, Free Shipping & Returns Customer Testimonials (9948 total)

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Hi! I ordered velcro sneakers for my 89 years young dad, this past Sunday. Today, Thursday, I asked dad if he received them yet. He laughed and said he had been wearing them since MONDAY!!! He loves them and even gave up his tie sneakers that had the no-tie stretch shoelaces. He's so pleased - I may even let him pay the bill! I have purchased velcro shoes and sneakers for my folks from Zappos for years and I depend upon the communications that inform me when they go on sale or when the styles will be changed or that a year has gone by and perhaps new ones are needed. So, at this New Year season, I wanted to thank all of you for your attention to details, to customers and to me. Appreciatively,

Linda D. │ 12/27/2006

I placed an order with your company sometime around 7pm last night....Wednesday. Not only was I surprised to pay no tax as well as no shipping but let me tell you how amazed I was that my package was delivered so quickly! That was under 16 hours. Congratulations on OUTSTANDING customer service!!!! I will pass the word along to all of my friends.

Tanya │ 12/27/2006

"To any Zappos representative FYI: A few members at my job, at a Bay Area Law Enforcement Agency in California, decided to put together an Adopt a Family Program. Each of us had to shop for selected families. The family I received was a single parent mom with a son age 16, wearing a size 16 shoe, and get this... He just had open-heart surgery. All she wanted for him was a winter coat, bedding for his new bed, and a pair of basketball shoes size 16. I went to a local store after fighting the holiday crowds at the shopping mall where I couldn't find anything. Big and Tall had two pair of shoes, both were not attractive, especially for a 16-year-old kid. I purchased the shoes and showed my teenage daughter who instantly turned up her nose. I felt bad because the shoes were ugly and I was almost out of time. I was at a lost because the program committee was scheduled to deliver gifts on this Wednesday. I logged on to your website and noticed the 1-day delivery during Christmas. I found a pair of shoes "Converse-Wade" in black. Wouldn't you know that you didn't have the kid's size? Therefore, I kept searching. I was desperate. I found a pair of Adidas that looked cool, something a 16 year old would wear. I placed my order yesterday at about 9:00 AM and I received the shoes the next day at about 10:30 AM. I was overjoyed! You save the day for this kid. Your company is awesome and it spoke for itself with the fast delivery at no charge. People at my job were impressed with your service. Thank you for making the kid's Christmas complete. Thank you Zappos so much! You have made my day. Thanks again! "

AR │ 12/20/2006

I just wanna send a word of gratitude for the surprise I got this week. I definitely didn't expect my shoes to arrive so soon. It put a big smile on my face to see my package at home sooner than I thought! I'm definitely impressed by your service and moved at the initiative that you guys took upon yourselves to ship my shoes so earlier than expected at no cost to me. I'm truly grateful. Not only that, I'm extremely satisfied with the shoes I purchased. I wore them so proudly today.

Anonymous │ 12/20/2006

I'd just like to inform you that I've ordered shoes from several on line stores before, but you guys beat them hands down, not only for the spring in your step, but also for the authenticity of your products. Thanks a lot and may God richly bless you. Your happy new customer,

Glenda U. │ 12/20/2006

“I just picked up my shoes that I ordered from it was my first time ordering from you and I must say that I am very impressed with everything. Your customer service is fantastic; these shoes are soo comfortable I don't even have to break them in. The quality, price, style is 5 stars. I will be ordering from you again and definitely recommend you. I wonder if I am registered to win free shoes I am not sure if I am can you tell how to do that again thanks so very much and Merry Christmas to all your excellent staff!"

Anonymous │ 12/20/2006

Just tonight I told a bunch of my family at my mom's church supper about Zappos. I see Zappos boxes in recycle bins in my 'hood so I know the word is good. Even one of my best friends started using you, I see, after she saw I got her style shoe from you (the ones I had to send back, oddly enough). Anyway, my family was impressed. I have a huge family. Cheers at Christmas and all holidays of the season!

Kathy M. │ 12/20/2006

I have had the pleasure of doing business with Zappos for a while now and they are the greatest people to do business with. All the employees are super and so very helpful, so eager to make your shopping as least stressful as possible. The shoes are of the highest quality made and are shipped super fast at no shipping fee either way. What more could you ask for. Keep up the superior work and may God bless you all and have a great Merry Christmas. Loyal and Satisfied Customer Forever, --- North Carolina

Ann H. │ 12/20/2006

Thank you very much for your quick and prompt response to assist me with my situation. This is why I love shopping at Zappos. YOUR CUSTOMER SERVICE IS OUTSTANDING!

Anonymous │ 12/20/2006

This is the best on-line purchasing experience I have ever had! You are great!

Anonymous │ 12/20/2006

Thank you so much for this service. I tell everyone I know about Zappos – I feel like a walking, talking advertisement for your excellent operation.

Judith Q. │ 12/20/2006

I just wanted to thank you so much for your amazing customer service. I had a pair of shoes delivered to my apartment building on Friday, where they were subsequently stolen. I called you and you two day expressed a new pair of shoes and I received them today. Thank you so very much. I love them and I will tell everyone I know to use your site. You have the best customer service I've ever run across. Thank you again, Sincerely,

Inger W. │ 12/20/2006

Thank you so much. When I receive the size 10 shoes, I will return them to you promptly. Don't know how I managed to order the wrong size. But I have ordered from Zappos a number of times now, and only once have I felt the need to return an item. I have been thoroughly delighted with the service and the quality of the merchandise. It is a pleasure doing business with you, and for someone who hates to shop (and has no time to browse) in malls, I am eternally grateful for several of my similarly time-pressed colleagues who first introduced me to your store. Thanks,

Leslie S. │ 12/20/2006

"Thank You!!! Thank You!!! What a great early Christmas present!!! Hope you all have a great holiday! "

Lisa │ 12/20/2006

Dear Customer Loyalty Team! Thank you so much for your exceptional service, you are the best! I'll be shopping with you soon.

Liliya │ 12/20/2006

Thanks so much... I will definitely be back. You have been such a pleasure to work with... and I didn't have to run all over town to find exactly what I wanted! Happy Holidays!!

Kelly C. │ 12/20/2006

Thank you so much!!! I am already tell friends that Zappos is the best way to buy shoes for us here in the 4 Corners area of Colorado. We are a small town and there is practically no place to get a good pair of shoes. I'm so glad I decided to try out Zappos. The customer representative I talked with today was extra nice and personable. Thanks again. Sincerely,

Mary N. │ 12/20/2006

You guys are the bomb! Thank you!!! I love ZAPPOS!

Anonymous │ 12/20/2006

Every time I am on your website and browse around or buy, I leave thinking what a perfect place! LOVE your selections, the way it's set up, the ease of completing the sale, the way I can see the details of a shoe, etc. I especially love the bag section and how I can view it on a models arm. It's the best way to see it and even high end retailers doesn't show it that way. Thank you, thank you. I will continue to visit often! Even returns are phenomenal! Happy Holidays to everyone there. :-) Pittsburgh, PA

Stephanie H. │ 12/20/2006

Thank you so much for your prompt and professional assistance with exchanging the Frye clogs. Your service is outstanding and I will always shop with Zappos because YOU ARE THE BEST!

Shari S. │ 12/20/2006

I hope all is well. You certainly know how to deliver premier customer service. Thank you for standing apart from the rest and making your company one that is very easy to do business with. I truly enjoy spending my money with you. Have an excellent and blessed holiday. Life time customer,

Charmaine R. │ 12/20/2006

I really want to thank you. First for replying to my email so promptly and second for shipping my order so quickly. You've saved Christmas for one of my grandchildren.

Anonymous │ 12/20/2006

I will be honest ... I originally ordered these shoes from another company on 12/07/06. That same day I received an email from them letting me know what my order number was and giving me a link to track my order. On 12/13/06 I checked on my order and saw that it was on hold. I sent an email to the company asking them why it was on hold, and the reply I received said that the order was on hold because the shoes were no longer available and that I should have received an email advising me of this, which I didn't. Needless to say, I will not be ordering from them again in the future. The next time I need to order shoes, it will definitely be from you, and if anyone else I know needs shoes, I will be sure to tell them about your website. Thanks again so much!!!

Diana M. │ 12/20/2006

I originally came to your website in search of specialty youth boys’ shoes (Wide). Your selection was outstanding so I ordered two pairs of boys’ shoes and I have to tell you that I am IMPRESSED!! Not only was the selection of shoes incredible your site was very easy to use. In this day and age of scams and rip-offs it is nice to be able to rely on an Internet company such as yours. I ordered on Monday and received my shipment in no time!!! I am so happy with the products, I will now be ordering all of our family shoes from you and I will be telling everyone of your wonderful service and selection. Your newly impressed and soon-to-be longtime customer,

Karen F. │ 12/20/2006

I have just placed an order with you for snow boots for my kids. I want to tell you that you have the very best service I have ever seen! I've ordered from you many times & yet you still impress me!! Thanks for putting the customer first & making us feel like you do that on purpose!! It refreshing!! I'm off to shop for shoes...

Stephanie S. │ 12/20/2006
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