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Zappos.com Customer Testimonials (9856 total)

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I just wanted to say thank you for such great service. The shoes were here in no time and the quality and price are unbelievable! I really appreciate the wonderful service, it is getting harder and harder to find these days!! Happy Holidays! Sincerely,

Lisa R │ 12/14/2006

Just wanted to send a quick e-mail thanking for your site and your excellent service!! I purchased a pair of boots for my daughter from your site that were too large and had to be sent back. I appreciate how quickly you took care of the return. In fact I noticed the credit on my credit card the day that I received the new boots I purchased from you!! I am not an avid on-line shopper so I didn't know what to expect. I will definitely be telling my friends all about your site! Thank you again for your excellent service!!

Melissa A │ 12/14/2006

You not only are a service company that sells shoes, you are THE BEST SERVICE COMPANY THAT HAPPENS TO SELL SHOES!!!!!! My staining and comfortable black UGG boots are packed and ready to be picked up by the USPS tomorrow, but I want to thank you for the service and exchange, because on my trip, when I realized that they were staining my feet, I accepted the fact that, no matter how comfortable they were, I had to wear them with socks, or have my feet, mostly my nails and toes, tinted in black. Thanks to you, I have now another UGG boots that I will wear the way they are supposed to be worn: barefoot. You have a friend and customer for life.

Dulce M.D. │ 12/14/2006

I just wanted to compliment Zappos for the business that this company does. I had an easy time with the whole order process as far as the size and width being available for the shoes I wanted to order. Also I placed my order on a Saturday and by that Monday I received the shipment. Great Job Zappos. I will highly recommend this company to anyone shopping for quality shoes.

Anonymous │ 12/14/2006

Hi I am simply astounded at the level of service you all provide! This is two times pleased in less than a week. I have never heard of anything close to it. You must get your policies from heaven above! I wish I had found out about you sooner. I am a customer for life and I will tell everyone I can about you. I hug all of you (until my arms get tired)...Thanks.

Franci │ 12/14/2006

Unfortunately, I had to return my very first order ever placed on Zappos.com; however, I am so impressed with the efficiency of how it was handled, the overall website, and the wide selection of product, that I have made it one of my favorites and check it almost daily for new products and current promos. Excellent performance all the way around!!!! Thank You.

Anonymous │ 12/14/2006

Just a little note to let you know the shoes arrived today as you promised and they are wonderful. Again, thank you so very much for shipping them out so quickly; you are very special and in this day, your customer service is OUTSTANDING! I've shared your website with several of my friends/relatives already and read the most kind emails from you. Very Impressive! May God continue to bless your store and you all! Loved the catalog! I'm sure I'll be ordering again.

Tammy W │ 12/14/2006

As the owner of a catalog business that I suspect is about the same size as ZAPPOS (we employee approximately 100 people), I'd like to compliment you all for the very high standard of customer service you provide. I do a lot of catalog and on line shopping, and ZAPPOS is up there with the best! Best wishes for continued success in 2007 and beyond.

Jon S │ 12/14/2006

Thank you so much! I am headed out of town in the morning for 2 weeks and may not get the boots sent back until I return, but it is so nice to know that I can return them. If you have read the book Raving Fans, by Blanchard & Bowles, then you will know what I mean when I say you have made a raving fan out of me! If you have not read it, please do. I bet you would enjoy it. I look forward to bragging to all about the great understanding I have received and to shopping with you in the future. Thank you! Sincerely,

Judy S │ 12/14/2006

I just found your site last week by Google. I am a "hard to fit" wide shoe size & need nice dress shoes with a low heel for knee problems. Because I am hart to fit, I have tried for years to order shoes through the mail as you can normally find wide sizes that way. My husband is constantly reminding me how much I spend on shipping "trying" shoes that do not fit. Then I discovered ZAPPOS! 3 Zappos boxes were delivered to my desk by him yesterday with "that look" saying ZAPPOS? I was able to smile sweetly & say "you know what is wonderful about Zappos, honey? Shipping is free". He gave me the "raised eyebrow" approval look. So no more "fussin" from him on the shoes I order! I love your website. Easy to quickly narrow down the options! The shoes you offer are attractive and have the features important to me (style, fit, arch support, rubber grip bottoms & width variety). What a discovery for me! Thanks Zappos!

Sharon F │ 12/14/2006

Once again, just wanted to let you know what AMAZING customer service your company provides. I don't know how you do it, but I wish you would teach it to all of the other companies out there. KEEP DOING WHAT YOU ARE DOING!! It is a pleasure doing business with you! Thanks again -

Rollin M │ 12/14/2006

I just wanted to drop you a note to AGAIN tell you how thrilled I am with Zappos. I only discovered you about 2 months ago. I sadly had to return a few items from my first order, just because of sizing unfamiliarity, but I think I'm set now. I have just made my 3rd or 4th order, having recently received a new handbag last week. Which you were kind enough to upgrade to expedited shipping, how nice. This Hype purse far exceeded my expectations and my expectations are very high. Once more, you have a customer for life and I have told many friends about your site and they too have ordered.

Anonymous │ 12/14/2006

Dear Customer Service Department: Thank you so much for being such a great shopping experience. Zappos has a terrific website, beautiful products, great prices and sales, idiot-proof order and return methods, free shipping and the most helpful and cheerful sales staff. Congratulations for doing it all well! Sincerely,

Lorraine R │ 12/14/2006

Hi there, Zappos! I just wanted to drop you a note to tell you how wonderful your site is. Since I found you first, I made the mistake of assuming ALL the shoe websites out there were like yours - well, to make a long story short - the other site made it impossible for me to return a very expensive pair of boots (despite all their assurances to the contrary), and I ended up paying $25 for the privileged of trying on their shoes. I am back to stay at Zappos, I will NEVER shop at the other guys again!!!! My only suggestion is that you start a lay-away policy so I can have those $1,200.00 Claudio Merazzi boots! Or maybe a frequent shoe-shopper card program? Thanks again, Zappos!!!!

Naomi │ 12/14/2006

Holy Cow!! You folks are Super Human!! Zappos provides THE BEST customer service... both in the selection, processing, and handling of orders AND with any questions or returns. If every on line store provided the selection of merchandise, speedy and free delivery, and customer service that you do, I'd never have to leave the house again to shop :) You are the best! Thanks for your speedy handling of my return. I hope your entire staff has a wonderful and safe holiday season! Mary A VERY Satisfied Zappos Customer

Kay B │ 12/14/2006

Just wanted to tell you guys thanks for upgrading my shipping. Perks like this are a real incentive for return customers like myself. I also find your extensive merchandise photos the best of any other competing company. Keep up the great work!

Stacey │ 12/14/2006

Dear Friends at Zappos, How many times an hour do people let you know how INCREDIBLE you are?? We received our holiday boots, Santa will further deliver these in a few days. With all the rushing around, the sterling service you provide to us...your devoted customers... is more than appreciated. We MARVEL at your wizardry! May each and every one of your dreams come true; happy holidays to all our friends at Zappos. Warmest wishes always, Steph & Her Boys"

Sharon H │ 12/14/2006

Hello, I just received my daughter's shoes from you guys, and I JUST ordered them on Monday night! I was a little discouraged after searching the web and finding out that most children's Uggs are out of stock. One of your representatives told me that I would be contacted by email, if I had wanted, when my daughter's size in the Uggs came in from the warehouse. I didn't expect to get an email hours later, and never thought in a million years that I would have those little expensive boots on my daughter's feet three days later! Needless to say, you guys are fantastic. Every single representative is kind, caring, and so eager to help. They even guide you in picking the correct size, and offer suggestions on shoe care. I will now recommend Zappos.com to everyone I know! Have a wonderful holiday everyone! (a VERY satisfied customer!)

Kristin G │ 12/14/2006

Thank you!! Wow--I already loved your site, but now I officially consider it to be the best site to order from on the web. I do a TON of Internet shopping as we live in a small ski town in the middle of nowhere out West, and it is beyond frustrating at times! Sites, even large company sites, have tons of glitches and sometimes horrible customer service--they almost make you feel like you're begging to buy something from them, instead of feeling like they're going out of their way to ensure you stay a customer!

Anonymous │ 12/14/2006

Zappos.com should think about becoming a consultant to other on line businesses. You could teach companies a thing or two! I have always had the most pleasant experience ordering shoes from you site. You offer free shipping. You get the products to my house in a more than timely manner. You make ordering a cinch, and returning is also very easy. I am always thoroughly impressed, and that's coming from someone who is highly jaded and disappointed when it comes to most Internet shopping! Thank you, thank you, thank you! And happy holidays!

Allison R │ 12/14/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly, D. Tombaugh

D. T. │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006
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