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Zappos.com Customer Testimonials (10233 total)

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I've been ordering merchandise from your company for some time now, and I've always enjoyed the experience. Thank you so much for having a safe, fast and fun company! All the best!

Anonymous │ 02/28/2007

I am smiling! As a 'new-er' customer of Zappos, and the former global head of executive development and Quality training in a company that does business in 100 countries.... I HAVE to tell you that your continuous improvement and customer-centric philosophy is very impressive!! I know it must 'live' at the top of the company, if it really is going to permeate distribution, customer-service, and the back office. And that is a real achievement. Keep up the good work! You have me surfing for sunglasses at the moment!

Anonymous │ 02/28/2007

You're customer service is GREAT. Starting with the ease of placing an order, to the ease of making a return/exchange and the detail to follow the orders from start to doorstep. Thanks for having such good service and such an easy web site.

Anonymous │ 02/28/2007

It is so great to deal with a company like yours (there are very few with the customer service philosophy that you uphold). I have just recently found your website, but have been very happy with it, and have told several of my friends and family. Thank you!!!!!

Susan S. │ 02/28/2007

Thank you for your prompt attention; you have an outstanding customer service. I'm glad I'm buying my boots at Zappos. Cordially,

Armando L. │ 02/28/2007

Thank you so much for the following up on my inquiry regarding Crocs diabetic shoes. I have ordered two pairs of the cloud from Crocs. I am so pleased with your customer service attitude. What a great way to start a rainy Monday. Thanks,

Kathy S. │ 02/28/2007

All I can say is WOW!!! I just purchased a pair of shoes for my daughter. It is the first time I have dealt with your company. Not only were the shoes perfect and well priced, but they were well packaged. Delivery...what can I say...when you say over night, you mean over night. I could not be more pleased with Zappos. Not only do I intend on being a repeat customer, I would recommend you to anyone. Thank you so much for your incredible service.

Mrs. Dee O. │ 02/28/2007

I just wanted to let you guys know that your company is exceptional. Everything, from viewing shoes to returning the ones I don't like, is so easy. I will come back again and again. Thanks a million.

Meg B. │ 02/28/2007

I just wanted to tell you (yet again) that Zappos is the best company I have ever dealt with. I truly mean this : ). I have to be on the go CONSTANTLY which leaves me little or usually NO time to shop. The fact I can shop with Zappos and try on shoes at my leisure is AMAZING and fantastic! Thank you for being the best on line shopping experience out there! !

Julie S. │ 02/28/2007

Great job! Your shipping was really quick as promised with great communication on your end. Not every on line store is so on the ball so I feel it is important to recognize a job done right. It was a pleasure doing business with you and my husband loved his shoes.

Monicque F. │ 02/28/2007

I ordered my shoes on line on Friday evening, PDT, and they are on my feet Monday afternoon! And today, Monday, is a national holiday. Your service, combined with FedEx, is stellar in every regard. Thank you for doing a great job!

James H. │ 02/28/2007

I just received my order and once again I was fully satisfied. Thanks for such the quick delivery and variety my kids love em'...

Anonymous │ 02/28/2007

I ordered from your website for the 1st time this past Saturday. My boots arrived today, Monday a lot sooner than I expected!!! WOW! I am very very impressed! The boots are great, they fit fine, look good and feel nice. They're so nice that my partner had to have a pair for himself, so I ordered another pair for him. THANK YOU. I emailed your website to some of my friends, hopefully you'll get some additional business. Thank you, keep up the good work. Cheers, Chicago, IL

Tom F. │ 02/28/2007

Hello! I have referred several residents and management types to Zappos. I live at Presbyterian Village, a retirement center that I refer to as The Old Folks Ranch. I get many envious inquiries about the variety of New Balance shoes that I wear. So far my referrals only complain about NB being too pricey. In 2001 I was told to wear diabetic shoes and was duly and carefully fitted with them at a special store in Leawood, KS. I did not do well with those "gems" even though Medicare helps pay for them. The young man at the store who makes all sorts of custom orthotic inserts, etc., immediately recommended a specific NB walking shoe (now with the number 926, I believe). He fitted these with inserts specifically to my needs. I pay out of my own pocket for these and feel it well worthwhile as the "diabetic" shoes only brought me misery. As for your prices and selections ... I find them satisfactory as I treasure comfortable, well fitting shoes and have even added two styles of NB slip-ons for occasions other than regular walking. NB should use me in a commercial! One of the best things is next day, or something similar thereto, shipping and easy return if ever necessary. I'm hoping to shop with you for a long time. Also, I'll continue to recommend shoes and service available through Zappos.

Patsy C. │ 02/28/2007

This is my first encounter with your company and I have to admit that Zappos.com mean business, no pun intended. I was advised yesterday by one of your representatives that they were getting my order ready for 2/20 arrival. I thought to myself this is why they're number one in the shoe business. Today, 2/19/07 @ 2 PM, we arrived home from shopping and my wife asked me if I had ordered anything? When she said this I immediately looked at the front porch and I saw this package. We pulled into the driveway I looked at the package, I guess I never took my eyes off of it) which was marked Zappos and I said, "No way." I asked my wife if today was the 20th and she said no it's only the 19th. Now, to make a longer story shorter, the shoes were exactly what I wanted. I know in commercial business it's tough to get orders out on time, but arriving before the schedule date... The first few lines says it all!! Thank you for the fast response!

Norm │ 02/28/2007

I have been just delighted by our inventiveness & fun! The teddy bears were cute, the Chinese New Year pig was a RIOT as were the presidents! The biggest pow came as I was working and when I changed screens, it flipped from the presidents to the Mardi Gras mask--WOW!! What a spark to my day! Thanks, Gents & Ladies--keep up the great work! Thanks for the smile you put on my face while reading your appreciation e-mail! I tell everyone about your service, because as all of the customer reviews state, you are the BEST! Keep up the superior customer service. Best regards, Yoga Instructor

Juli M. │ 02/28/2007

Good Morning, I just got my most recent order and again you are the best in customer service. I will continue to shop here and love to spread the word!!

Tess K. │ 02/28/2007

Hi. I just wanted to thank you for the EXTRAORDINARILY quick service we received on a recent order. It still boggles my mind when I think about it. I ordered a pair of shoes for my son on a Thursday evening, after 9:00pm. By 7:00am the next morning (Friday), I had a tracking number and when I tracked it, the item was already on the truck and out for delivery in my town. By 3:00pm that afternoon, the shoes were on our front porch. WOW. Amazing! Thanks so much. These shoes were a birthday gift and your speedy delivery allowed them not to be late! THANKS!

Anonymous │ 02/28/2007

Good Morning Wow! This is really above-and-beyond customer service: you guys are working on Presidents' Day, plus you're giving me free overnight delivery! I will tell everyone. Thanks!!!

Heather │ 02/28/2007

I just wanted to let you all know that I DO tell everyone about Zappos! You have excellent customer service and are a joy to do business with. I coach executives and often use your company as an example of superior service. Keep up the good work! Executive Coach

Linda C. │ 02/28/2007

You guys are really impressive... I really like to deal with professionals like Zappos! We got the shoes yesterday (it was a holiday too!) Thanks!

Amelie G. │ 02/28/2007

Thanks gang. Hope these replacements of the size 10 fit. I love these boots. Thanks again for your incredible service!!!

Sal │ 02/28/2007

Hello- I am a first-time customer of Zappos, but have heard good things about your company prior to my order. I am *thrilled* with my purchase -- it arrived today (ordered Sunday night). I lucked out hitting the free overnight delivery promotion! I appreciate the emails regarding the order status and the great attention to detail. I also LOVE the multi-views of each item. That is really helpful when buying on line. I will be telling my friends about Zappos! Thanks again!

Anonymous │ 02/28/2007

I purchased my Fitzwell Brice shoes on line with your company about 8:00 pm yesterday. My shoes arrived TODAY before 3:00 pm. Who ARE you guys! Got to say the shoes are a perfect fit and super comfortable too. I will buy from you again! Thanks,

Bob │ 02/28/2007

I just wanted to write and tell you that I am so impressed with the customer service and that you are one of the few companies that I brag about. I ordered some shoes for my nephew, DC's, and he received them in two days, I ordered the wrong size so your company sent the return label to my nephew's house for them to be shipped back free of charge. Not only was that impressive, I got the credit back on my credit card the day you received the shoes back, I reordered the shoes yesterday and he received them overnight today!!! I am astonished at the delivery and return policy! You've won a repeat customer here and also one from my sister because it was her son who was waiting for the right size. It was all my fault that I ordered the wrong size, but your company stepped up to the plate and made customer service your number one priority... we're both very happy and so is my 8 year nephew who hasn't taken off the shoes since he received them in the mail today :) Thanks again for the quality, expedited service, and attention to detail. Not many companies can compete with your service, unfortunately.

Anonymous │ 02/28/2007
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