Zappos.com Customer Testimonials (9500 total)
Dear Business 2.0 Editors,
I would like to have you consider doing a story on Zappos.com as a model for on-line business benchmark excellence.
They are an on-line shoe retailer. They do everything right! Selling shoes on-line, where you can't try them on first may seem strange, yet every thing this company does is right on the mark!
They give honest and very accurate details about the shoe one might purchase. Give pictures from every angle, give customer opinions about that particular shoe, relating to fit, size, comfort, and what other's
may have purchased that is similar.
They offer immediate returns, (you print out the return label from home) for UPS, and give exemplary phone and personal service to boot! Their prices are exceptional, and this company could outrank any business model on how to serve the customer right the first time, and for every next order they will continue to get.
I cannot share enough with you about an "On-Line Gem" that needs to be shared with the world! I only wish I could work for such a great company! Obviously, all the behind the scenes work to get every detail to gel has worked!
Thanks for listening. You have a goldmine opportunity in exploring Zappos. Please share with me if I can buy their stock. I want to own a piece of excellence!
Kindest Regards,
Margaret P. 06/12/2006
Zappos-
I just have to say that you guys rock!
I have been ordering shoes from you for over two years, and since then, I haven't bought shoes anywhere else. (Seriously!) You have an excellent selection of all types of shoes in all sizes. I have a lot of trouble finding shoes in stores because of my large size (15 4E), but you always have something I like. Your service is fantastic. I have never had to
return an order. Shipping is ridiculously fast and ordering is so simple. I just wanted to tell you what a great job you have been doing
and to keep up the good work. Thanks for the great service!
Andy 06/12/2006
Many thanks - One of the best customer service companies I've ever used!! Fast service & free shipping - what else is there to ask for in
life!!
Joan R. 06/12/2006
I cannot believe your website; I am so INCREDIBLY impressed!!! Finding shoes on your website is super easy because I can enter tons of search parameters so that I can find just the pair that I am looking for, or just browse in a certain section, and then I can see photos of the shoes from every angle. I ordered a pair of shoes from your website and I was SHOCKED to have them on my doorstep soon after. In perfect condition. And I love them. I just absolutely adore them. They are just
as they were pictured and SO comfortable, despite their 3 ½ inch heel. You are the only website that I’ve ever encountered that will offer free shipping and actually get it to you in less than two weeks. And you offer free returns as well. I’m smitten with you guys. Please keep up the excellent work and I’ll never step foot in an actual shoe store again.
Kimberly T. 06/12/2006
I love dealing with you, never have any trouble, shoes come right away and usually get good buys, other places can not compare to your service
and the only reason I do, is if you have nothing in my size that I like at the time, Thank you so much Zappos!!
Anonymous 06/12/2006
The shoes were great. I have a very hard foor to fit and these were perfect and the price was great also. Zappos is wonderful to do business with.
Thank you so much,
Beverly B 06/05/2006
I would like to thank the entire Zappos Team for your superior and consistent services! I have not experienced this type of service from
any other company ... probably ever...which is a shame (on them). I truly hope that your standards of all around excellence never waiver.
Keep up the good work. Your commitment to service and hospitality may be taken for granted by others, but little old (young) me thanks you from the bottom of my heart.
Respectfully,
Boca Raton,Fl
_________________
Sandra L 06/05/2006
Thank you for this update, I thought it was fascinating. Over the past year the only place I have bought shoes from is Zappos. I have never been disappointed. Not only the great shoes, brands, styles, easy to use, better than anywhere prices, but it’s mostly the people. I talk to them, I trust them, I have FUN using this website, don't ever change that!!! I am disabled and can not always go out shopping for myself, but I never gave up my sense of style, Zappos honestly helped keep me going by allowing me to be self-sufficient, save money and keep my spirits up. I suffered many sleepless nights alone, but at 2am I could get up and at least browse through all the beautiful shoes and dream of places I would wear them when I felt better. All my friends and family are so sick of asking "Where did you get those awesome shoes, boots, sandals, etc." and hearing me say Zappos! I now own brands like Kenneth Cole and Steve Madden that I never thought I could afford. I hope someone reads this email because I can't thank you enough. Your loyal customer.
Kirsten K
Kristen K 06/05/2006
I purchase a lot of items, spending a lot of dollars between work and my personal life. I rarely come across a company as efficient and customer oriented as yours. I am sure I will be a repeat customer. You even helped me correct a mistake on the order I placed that I made.
Your staff should be congratulated for the way they run your business.
Ken K
Di M 06/05/2006
Dear Zappos people,
I just had the best on line shopping experience of my life. I received two pairs of shoes just in two days; they were too loose on me. Only a quick phone call, very helping person came on line without putting me through voice mail maze. In two minutes or less I was taken care of.
Two new pairs were delivered to my home in two days. A return mail UPS label will be mailed to my home in a few days. UPS will pick it up from my home.
Why would I ever go to mall for shoes?
I commend the management for having such a high standard of quality service.
Chandu B 06/05/2006
I just ordered some Hollywould shoes yesterday afternoon. They were already delivered by this morning, and they are unbelievably gorgeous. I
LOVE YOUR WEBSITE, and your customer service is THE BEST. Thank you!!!
Nicole P-S 06/05/2006
I want to thank you guys for sending my boots so fast. Which is great because I need them for
work. Your prices are excellent and your service outstanding. A friend of mine suggested I use you guys and I will do the same to everyone I
know!!!
**
Manolis K 06/05/2006
I have been recommending Zappos to friends/family since I first placed an order - and now I will re-recommend Zappos to them! Thank you for your efficiency! It is much appreciated. In this day and age, it seems it is very hard to find a company such as Zappos that can compare with your service! I have never found a company like yours before. I count myself most fortunate to have been told about it by my sister, whose son has ordered from you multiple times. THANKS!
Your loyal and grateful customer,
Susan
Susan L 06/05/2006
I just wanted to say "Thank you" for doing business the way you do. I purchased a pair of Keens from you and the sizing was way off. When I called yesterday and told one of your customer service reps. my problem....we're leaving on vacation and I wanted to take my Keens with me...he managed to get them to me before we leave!! I'm VERY impressed with your outstanding service and customer satisfaction...I'm in a business where I talk to lots of people every day. Be sure and know that I will be telling all of them how happy I was with my first, but not last, experience with your company.
I'm sure people always complain when they're unhappy, so I thought it would be nice to tell you how happy you have made me! Thanks for the
great service...I'll be shopping again!
Sincerely,
Tucson, Arizon
Merle S 06/05/2006
I just wanted to let you know how completely happy I am with your company! Who knew buying shoes online would be so easy? I always get
them so fast and I have never had any problems returning or exchanging any product! I rarely go shopping for shoes in the stores anymore, keep up the great work.
Cat K 06/05/2006
Thank you SO much for my new Doc Marten's!!! I am a bartender and have been told about these shoes for years and have just now invested... thought I may have ordered one size too big but tightened the laces and they were just right. Just got off the phone with your operator as I found them a couple bucks
cheaper on Doc. Marten's website....as I told the REALLY helpfull lady on the phone it wasn't for the money, it was to give you guys a heads up. As I told her you are an AWESOME company with totally high honers! I will recommend you to everyone that I know that shops online! I just wanted to thank you for an awesome first time experience at online shoe ordering!!!
Thanks so much,
Ben (*Order # 49025364*)
(p.s. sorry to be so redundant on the "as I...'s LOL)
Anonymous 06/05/2006
I have made several orders via Zappos.com for perhaps over a year or so now. Reading the history of the creators of Zappos, I completely sympathize and agree. Sometimes it is so hard to find a shoe you like at one store, but they don’t have your size or color, so you have to traipse over to another store with hopes that your exact item will be there, waiting for you – its rightful owner. I love shoe shopping, and although there is something about the excitement of being in a mall and shopping for shoes, it typically turns out to be unsuccessful. Well with Zappos, I had nothing but over the top service and selection. Thank you and please keep up the fabulous work. I will certainly continue to shop exclusively at Zappos for all my foot-wear needs (and extravagant, impractical wants) ;-)
Thank you for everything!
Anonymous 06/05/2006
What tremendous service - as a hospitality manager for many years, it is refreshing to find companies striving to improve their customer service and not simply rely on the typical reasons service is often
overlooked.
You have gained another customer that will spread the word.
MONICA C
Monica C 06/05/2006
Thank you all so much. Zappos has such professional employees. You know, the shoes are always so great, but I have been thinking about this as I was talking to my neighbor about Zappos. It really is the kind, polite, professional courteous folks who for many corporations and the dollar was always the bottom line. They forget about manners and human decency...You all have not. I just hope that whoever owns Zappos knows just how special you all are. In my heart, it is because how you all communicate with us that keeps me loyal to Zappos. Send this to your owner/CEO/supervisor/stockholders? (Whomever.) Zappos employees could teach big corporations a thing or two with your exceptional employed individuals who really know how to treat people. It’s important, really.
Kindest regards,
Deb D 06/05/2006
I love your site. I saw a Zappos.com box @ my mailbox. I asked the person carrying the box what Zappos was all about. They raved on about
your company. Now I am a customer (who raves on to my friends). Great site. Great choices. Great fun shopping.
Larry K 06/05/2006
Hello!
I just wanted to say that I don't see how you could POSSIBLY improve your service...you are the ultimate in all aspects of internet buying! Your choices are practically unlimited, your prices are good, your
shipping is at the speed of light...AND you have never made an error on any of my many orders!
When I need a pick-me-up, I type in Zappos.com and have a wonderful time shoe shopping....it's medicinal, it really is.
My daughter loves the shoes I buy for her, and her 3 kids will say "Gran, can you get me some white Etnies?"...or whatever is the choice...and I order from you and they're here really fast!
Keep up the good work, I mean EXCELLENT work, and I'll be ordering again soon!
Thank you!
Sandra T 06/05/2006
You guys are FABULOUS! I bought my first pair of shoes through Zappos at the beggining of this month (May) and have just completed my 6th order of shoes. That's 6 pairs of shoes in one month!
Keen shoes are just the ticket for my active lifestyle. I teach 4th grade and then I take a 4-5 mile walk after work, Monday through Friday each week. In addition, I take care of my two grand children on weekends. I'm sold on Keen shoes because I have a high arch and these shoes make my feet so happy at the end of each day and each activity. The comfort
and support can't be beat!
But more important is Zappos service! I'm an online shopper, but Zappos is by far the best customer centered web site I've experienced. It is true that Zappos is a service that just happens to sell shoes.
Thank you again for the your excellent service! If Zappos happened to sell other products in addition to shoes and handbags, I would order from Zappos again and again.
A Big Online Shopper!
Elaine B 06/05/2006
Wow. You guys are great. With service like this, you can stop trying to constantly improve. You bet I will tell friends; better yet, I'll be back for another pair myself very soon.
Thanks for resurrecting a lost art - great service.
Ron C 06/05/2006
Got your message about my shoes being sent today, and looking forward to receiving them. I have to tell you, that due to your superior service, not that I buy a ton of shoes, but any shoes I do purchase will always be through Zappos. You do an excellent job of taking care of your customers! Many Retailers just don't get it, do they? It is simple, treat of your customers like you want to be treated, and they will always come
back! Thanks,
Rob C 06/05/2006
Just want to compliment you on the extraordinary efficiency of Zappo's. I would not be hesitant to do business with you again because of the free shipping and free return, and the ease with which everything is handled. I will definitely be doing business with you in the future. You
have the best service I have ever encountered!
Phyllis M 06/05/2006
