Zappos.com Customer Testimonials (9948 total)
Wow, thank you. I will definitely continue to look to Zappos first when I need any shoes or clothes. ?
Amazing! I ordered the shorts Wednesday, regular shipping, and they arrived today. And they are perfect. I am a huge fan of Zappos. Thank you for your excellent service.
Ya'll are truly amazing!!! Seriously. Speechless. I work in PR for Ben & Jerry's and I have a meeting today with our consumer services team. I can't wait to share with them about this amazing experience and email that made me chuckle all the way through. THANK YOU SOOOO very much. A loyal customer for life!
You guys are very awesome. From the ordering, packaging, quick arrival and ease of returns, to the quick notification of credit to my account. I have placed three different orders for Hunter boots in the last month; trying to find the right size in terms of length and what would fit my calves. In the end, I returned two tall ones and kept the shorter ones, which fit my needs perfectly. Thank you for your great, great customer service!
I just want to thank the Zappos Customer Service team for their outstanding help. I have had to exchange three bags and was always given courtesy and respect and friendliness. Also, the prompt replies to my emails, then my new bag was mailed out right away. I contacted them on Monday evening with the latest exchange and was astounded to receive my new bag (the Adeline Tote) the very next day. By the way, I just love the Adeline Tote; it is perfect. You are definitely a company to be recommended. ?Thanks again, I will be doing more shopping with you.
Just wanted to say that my shopping experience with Zappos has been very enjoyable and convenient. I love the life and fun this company has put into every aspect, from order confirmations, customer service, and returns. I will definitely recommend Zappos to my family and friends. Thanks again and continue with your zest for life!
I just wanted to say that my first experience ordering through Zappos exceeded all my expectations! I actually regret returning my items, as I was so happy with the whole ordering experience. I will definitely be shopping in the future. I had a very pleasant phone conversation with one of your CSR with questions I had about the items I was interested in. And I love the videos showing the item features. So thank you, and keep up the good work!!
In December I needed to return some shoes that were separating from their soles. It was a busy time; I was out of state and was only going to be home for a few days before I left for Christmas vacation. I called your customer service, while I was waiting for a ride to my hotel, and described my issue. The lady on the phone told me that you would be happy to take care of the problem. In the end I found another more expensive pair of shoes and was told that I would not have to pay the difference and that they would be overnighted to my home. I love the shoes; they arrived before I left for Christmas, and I couldn't be happier. I posted on Facebook about my experience and told many people over the holidays about your company and your service. I have heard that this type of excellent customer service existed but thought it was only myth or childhood story fantasy. Thank you for taking such good care of me. I wear size 15 shoes and you guys always have a great selection and quick delivery. Keep it up!
You all are AWESOME!!!!!! Do not need to say more!!!!!! Oh but I will. Thank you for all your hard work. All I can say is this is the best customer service I have had, EVER in my 59 years OF MY LIFE!!!! I have ordered many things from Zappos and have always had total satisfaction from product to shipping to returns. Please let everyone know who needs to know from ordering to shipping that I APPRECIATE what they do!!!!!!
I wanted to let you all know how much I love zappos. I'm never disappointed in the products, but most importantly the customer service is superb. I will continue to tell all my friends and family about your website and awesome app. Thanks for being you, Zappos.
Wow! I am totally amazed. This is the BEST customer service I have ever received from anyone, anywhere, ever. I am SO GLAD I decided to purchase these UGGs from Zappos instead of any other retailer, whom I am certain would not stand behind their product like you are. I am so appreciative of your offer to send a new pair and absolutely floored that you don’t even want me to return the old ones. Thank you for being so totally committed to customer service. You all truly are the best, and I will surely continue to use Zappos for as many of my shoe/apparel needs as possible.
You guys are totally awesome. Wish everyone was so wonderful to do business with. First choice across the board.
Just received the wrong color pair of socks that I had just ordered at 1:00 yesterday, at 6:00 today in Georgia. 24 hour delivery during the holidays?? The customer service person couldn't have been nicer or more helpful. Mistakes will always be made, but its how a company can recover from those mishaps that keeps people coming back. Thank you Amir and Zappos, I'll be back... Happy Holidays...
You guys are honestly the best at customer service. I have had to call your customer service line twice (and both times have been uplifted by your silly jokes) and within minutes my issues were resolved. Thank you for your dedication to customer service. It is what makes me return, sing your praises, and genuinely enjoy my experience shopping. Not sure what your people are drinking, but I would love some! You guys are the best!
Thanks so much "Zappos Team"!! You guys are awesome!! I've been a loyal customer for years and a big online shopper, and you guys are on the top of my list to check for things I need. You guys rock! Thank you!!
Just a note to you guys to commend you all on your flawless service, your up-to-date style recommendations, exceptionally fast shipping, and huge variety of everything and anything I'm looking for. Zappos has made my life so much easier and less stressful because I despise going to crowded shopping centers and crowds of people. Thank you for your outstanding service! I recommend you to everyone I know!
This email is being sent with tears. And no, not from getting a bad pair of shoes, but for getting a pair of shoes that fit so perfectly since giving birth to my daughter over 12 years ago. I have not had a good pair of shoes since, and the reason for such gratitude is because the Customer Service Rep was so VERY, VERY nice not only ensuring my order would be received before my Christmas cruise (leaving this Friday) but just making me feel good about buying a pair of "heels," which I have not purchased in over 15 years. So this email is to just say thank you. Thank you for not only consistently delivering great service and quality, but also doing it for a person like myself who doesn't always feel pretty.
Awesome customer service!! I really appreciate it. Thanks so much for your help!
You guys are amazing! I placed this order at 8:00 pm on Tuesday night and the merchandise was delivered to my door at about 11:00 am on Wednesday. How did you do that????With soooo many things in this country being very screwed up, it's nice to do biz with a company that knows how to get it right. Kudos to you all.
Thank you so much for contacting me to let me know my return had been processed! I can't tell you how assured I was and how good it made me feel to know your company cared enough to make sure I knew I wasn't forgotten. Wow! I will surely shop with you again after being treated so well from the buying experience and super fast shipping to the easy and now even pleasant return. Thank you so, so much!!!!
Thank you for the awesome service. Super fast and just what I ordered.
Just wanted to thank you for amazing customer service. I am very impressed. Oh, and the coat just came now via Fed Ex! I am so, so so, so, so happy. Now we are prepared for the bitter cold front headed toward New York.
Zappos is by far my best online store. When my mom passed away last year, I was speaking to one of the customer service reps and I shared with her the importance as to why I needed the item. She not only assured me that I will receive it at the particular time, but she went above and beyond to share with the Zappos team about my mom. The following day I not only received my order, I RECEIVED A BOUQUET OF FLOWERS. I cried and cried and cried. For someone who doesn't know, you felt the need to show another human being LOVE in that matter, was beyond impressive me. I want to thank that young lady and I want get to know that destiny will carry beyond the imagination.
I must tell you again how amazing you are. Not only is your merchandise superior, but your customer service and shipping speed can't be beat. Your prices are fair, and everything I have ordered has been exactly as described. I know I can't go wrong when I order from Zappos.
A friend of mine gave me a copy of "Delivering Happiness." I admit I read it skeptically, but truly enjoyed the book. I then ordered from Zappos and got great service. I then ordered several other times (although as a guy, I don't buy shoes all that much). Your company simply rocks! I tell my family and friends about you and wonder why other online retailers can't be more like Zappos. Thanks to Tony for the vision and to all of you for keeping it going!