free shipping and returns Customer Testimonials (9932 total)

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Sara does a great Customer Service job. Wendy said Sara was friendly, supportive and informative.

wendy glidmann │ 04/07/2015

Sunshine is Awesome!! She didn’t believe me when I told her Sunshine was still in training. She said she would have never guessed cause she knew her stuff. Sunshine made her more excited about her 1st Zappos order.

Aja Gordon │ 04/07/2015

I have bought a lot of shoes from these guys over the years and they always deliver quickly and exchanges are no hassle, no problem. They may charge a little extra, but it's so worth the few dollars more! I bought a pair of shoes on some other site and they didn't fit but it cost me $26 to return them!!! Not with Zappos.... these people know how to run an online store.

Alice │ 03/24/2015

Thanks, Zappos! It's been a joy to shop at Zappos for 10 years now. Zappos has the best customer service of any business I've EVER dealt with, online or bricks and mortar, period. I love you guys, and my feet love you.

Mary G. │ 02/23/2015

You guys are very awesome. From the ordering, packaging, quick arrival and ease of returns, to the quick notification of credit to my account. I have placed three different orders for Hunter boots in the last month; trying to find the right size in terms of length and what would fit my calves. In the end I returned two tall ones and kept the shorter ones, which fit my needs perfectly. Thank you for your great, great customer service!

Kathleen O. │ 02/09/2015

Thank you so much for your quick response! I have finally found a pair. I am on live chat with a rep. Great customer service from all of you!! I love Zappos and will continue to use you in the future!!

Frances S. │ 02/09/2015

Thank you guys so much for the effort. I am truly blown away at the level of service, not only was your website easy to use, but the return/ refund process was swift and I could see my refund. Thanks again.

Matthew B. │ 02/09/2015

Zappos always has outstanding customer service, but this time you and UPS went above and beyond. I placed an order on Saturday, received a shipping confirmation on Sunday (which I never expected), and the order was delivered today (Monday) during a terrible snowstorm. I am beyond impressed.

Ellen W. │ 02/09/2015

You people are AMAZING!!! Thanks for the nice e-mail. Take care, and keep up the good work.

Elba V. │ 02/09/2015

Wow, thank you. I will definitely continue to look to Zappos first when I need any shoes or clothes. ?

Debbie L. │ 02/09/2015

Amazing! I ordered the shorts Wednesday, regular shipping, and they arrived today. And they are perfect. I am a huge fan of Zappos. Thank you for your excellent service.

Linda G. │ 02/09/2015

Ya'll are truly amazing!!! Seriously. Speechless. I work in PR for Ben & Jerry's and I have a meeting today with our consumer services team. I can't wait to share with them about this amazing experience and email that made me chuckle all the way through. THANK YOU SOOOO very much. A loyal customer for life!

Greta B. │ 02/02/2015

You guys are very awesome. From the ordering, packaging, quick arrival and ease of returns, to the quick notification of credit to my account. I have placed three different orders for Hunter boots in the last month; trying to find the right size in terms of length and what would fit my calves. In the end, I returned two tall ones and kept the shorter ones, which fit my needs perfectly. Thank you for your great, great customer service!

Kathleen O. │ 02/02/2015

I just want to thank the Zappos Customer Service team for their outstanding help. I have had to exchange three bags and was always given courtesy and respect and friendliness. Also, the prompt replies to my emails, then my new bag was mailed out right away. I contacted them on Monday evening with the latest exchange and was astounded to receive my new bag (the Adeline Tote) the very next day. By the way, I just love the Adeline Tote; it is perfect. You are definitely a company to be recommended. ?Thanks again, I will be doing more shopping with you.

Rosemary C. │ 02/02/2015

Just wanted to say that my shopping experience with Zappos has been very enjoyable and convenient. I love the life and fun this company has put into every aspect, from order confirmations, customer service, and returns. I will definitely recommend Zappos to my family and friends. Thanks again and continue with your zest for life!

Anonymous │ 02/02/2015

I just wanted to say that my first experience ordering through Zappos exceeded all my expectations! I actually regret returning my items, as I was so happy with the whole ordering experience. I will definitely be shopping in the future. I had a very pleasant phone conversation with one of your CSR with questions I had about the items I was interested in. And I love the videos showing the item features. So thank you, and keep up the good work!!

Melanie T. │ 02/02/2015

In December I needed to return some shoes that were separating from their soles. It was a busy time; I was out of state and was only going to be home for a few days before I left for Christmas vacation. I called your customer service, while I was waiting for a ride to my hotel, and described my issue. The lady on the phone told me that you would be happy to take care of the problem. In the end I found another more expensive pair of shoes and was told that I would not have to pay the difference and that they would be overnighted to my home. I love the shoes; they arrived before I left for Christmas, and I couldn't be happier. I posted on Facebook about my experience and told many people over the holidays about your company and your service. I have heard that this type of excellent customer service existed but thought it was only myth or childhood story fantasy. Thank you for taking such good care of me. I wear size 15 shoes and you guys always have a great selection and quick delivery. Keep it up!

Brad M. │ 01/12/2015

You all are AWESOME!!!!!! Do not need to say more!!!!!! Oh but I will. Thank you for all your hard work. All I can say is this is the best customer service I have had, EVER in my 59 years OF MY LIFE!!!! I have ordered many things from Zappos and have always had total satisfaction from product to shipping to returns. Please let everyone know who needs to know from ordering to shipping that I APPRECIATE what they do!!!!!!

Patricia R. │ 01/12/2015

I wanted to let you all know how much I love zappos. I'm never disappointed in the products, but most importantly the customer service is superb. I will continue to tell all my friends and family about your website and awesome app. Thanks for being you, Zappos.

Melinda M. │ 01/12/2015

Wow! I am totally amazed. This is the BEST customer service I have ever received from anyone, anywhere, ever. I am SO GLAD I decided to purchase these UGGs from Zappos instead of any other retailer, whom I am certain would not stand behind their product like you are. I am so appreciative of your offer to send a new pair and absolutely floored that you don’t even want me to return the old ones. Thank you for being so totally committed to customer service. You all truly are the best, and I will surely continue to use Zappos for as many of my shoe/apparel needs as possible.

Kimberly M. │ 01/12/2015

You guys are totally awesome. Wish everyone was so wonderful to do business with. First choice across the board.

Regina E. │ 01/12/2015

Just received the wrong color pair of socks that I had just ordered at 1:00 yesterday, at 6:00 today in Georgia. 24 hour delivery during the holidays?? The customer service person couldn't have been nicer or more helpful. Mistakes will always be made, but its how a company can recover from those mishaps that keeps people coming back. Thank you Amir and Zappos, I'll be back... Happy Holidays...

Charles │ 12/22/2014

You guys are honestly the best at customer service. I have had to call your customer service line twice (and both times have been uplifted by your silly jokes) and within minutes my issues were resolved. Thank you for your dedication to customer service. It is what makes me return, sing your praises, and genuinely enjoy my experience shopping. Not sure what your people are drinking, but I would love some! You guys are the best!

Stacy M. │ 12/22/2014

Thanks so much "Zappos Team"!! You guys are awesome!! I've been a loyal customer for years and a big online shopper, and you guys are on the top of my list to check for things I need. You guys rock! Thank you!!

Allison A. │ 12/22/2014

Just a note to you guys to commend you all on your flawless service, your up-to-date style recommendations, exceptionally fast shipping, and huge variety of everything and anything I'm looking for. Zappos has made my life so much easier and less stressful because I despise going to crowded shopping centers and crowds of people. Thank you for your outstanding service! I recommend you to everyone I know!

Kelly K. │ 12/22/2014
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