Zappos.com Customer Testimonials (10221 total)
Your customer service is as good as, if not better than, Nordstroms.
YOU GUYS ARE ABSOLUTELY AWESOME!! I appreciate the excellent customer service!
To whom it may concern: I would like to say that I have never experienced the spectacular treatment I have received this week from Zappos. I placed an order for a paie of sneekers on Tuesday, I guess there was some sort of computer mix-up - I received an order verification email then an'oops" email stating that the tem was out of stock and then another stating that the order was being processed. Initially, the order was to be delivered on Thursday and when it did not arrive, I decided to call customer service. Pleas forgive me and please track this so the individual I spoke with receives all the credit she deserves. She took my information, apologized and proceeded to solve my problem. First, she verified that the problem was on Zappos end. Then she offered me a $50 gift certificate that I could use either on a future order or my currrent order. Then, the process went one step further when she said my order would be FREE! It gets better. She told me that I would receive my order on Monday. Well, when I got home from work, on my porch was a box from Zappos with my sneekers in it. Unbelievable. I can only say that Zappos is my place. I will continue to order from Zappos and I will certainly urge any and all people I know to do the same. Keep up the good work and customer service and Thanks! Sincerely,
To whom it may concern, I want to just let you know that you guys are the very best company I have ever dealt with and shall be a loyal customer forever. Sincerely,
Thank you for being to easy to shop with! I respect your working with the customer and making our lives much easier! LOL I do know about over the river and through the woods! :>)
You've never let me down, even though I only make small purchases. I'm a long-time Zappos customer, and for life! Don't stop doing what you're doing, and wishing you all continued success.
Hi, I just want to Thank you for great service. My husband doesn't like to shop at stores. He found his running shorts on your website and said the whole transaction was great (I agree) Keep up your fantastic work! Again Thanks!
Thank you and Zappos is great as usual!
Thank you and Zappos is great as usual!
I love the expedient responses from Zappos! Have a great weekend!
Hi, I got confirmation that you received my exchange items. The new sizes fit great, I totally love them. I have never experienced such a fast & easy return-exchange. Thank you so much!! I have found my new shoe store & will be telling all my friends!! Great job!!
Thank you for your kind reply and positive attitude. It is reassuring to know you understand that shoes may not fit regardless of descriptions, sizes etc. I appreciate your outstanding customer service.
Thank you! Good customer service always.
Hello! I wanted to email and let everyone at Zappos know how happy I am with your service. In a time when it seems like customer service is less of a focus for most companies, Zappos continues to exceed expectations! Each time I call I am extremely pleased by the help, knowledge and general feeling of someone caring about whatever issue I'm having. You all are doing everything right and will have my business ahead of any other company. Thanks again!!
Great, thank you for the excellent service!
You guys are the best! Love the customer service ALWAYS! Ordering, returning or recently trouble with delivery....due to my error....always great service. I live chatted at 10:30 on a Friday night when I realized an order hadn't arrived and it had been way too long, by Zappos standards...not only was I taken care f but the representative was friendly, and fun and understanding! I am devoted to Zappos!
Thank you so much for this service, I bought these right away! They are I think the most comfortable shoes I've ever had.
I got my Pants and I love them I like doing business with you. It got here when you said and in good shape.
Thank you for being amazing. Thank you, thank you, thank you. I have a hard time getting away to shop, and some neuromas that have developed are throwing me into a tizzy on what to wear that is cute and doesn't hurt my feet. 40 years in heels. I have a big learning curve ahead of me, so thank you for the fast delivery and all the returns. It really seems impossible and I feel like I am taking advantage. I know it's sort of different, but I sell houses and it's devastating for us when a. User changes their minds. I hope you stay in business profitably forever.
I received my order that was an exchange for Superga shoes that did not fit. The exhange is perfect! You picked up on the fact that I requested size 7.5 (thank you) but what impressed me was that I had commented that the previous pair was too narrow. You sent me a "wide" and I couldn't be more pleased! I didn't even know they were available in "w." Zappos makes things right! I have always been a fan, but now I am even more so. Thank you again!
He's [Jack] awesome. This is called Zappos magic and this is why I am addicted to Zappos. You're awesome!
Thanks for being persistent in getting me my boots...I ordered a pair from you and one other company, both due to arrive on the same day along with the onset of a 5 foot blizzard...With impassable roads, I walked to the PO which was finally open and retrieved my Zappos delivery...Love my boots and now I have them to dig myself out!!!! (That other pair are still in transit due to inclement weather)Again...Thank you for the superlative service
I just wanted to take a moment to tell you that I think Zappos and Zappos service is great. I ordered some shoes and stupidly read UK8 as US8 and got the wrong size. But I knew how good your service is, so I immediately ordered the right size before packing up the return. I 've already received the right size and love the shoes and have just been credited for the return. All within a matter of days. Perhaps 'virtual' shopping is not for everyone but I truly love it . Thank you for making shopping at Zappos so enjoyable! Cheers. Best from NYC.
You all are the best!