As someone who works throughout the week (and usually weekends!), finding time to do shopping for something as important feet chariots is tough. Thanks to all at Zappos that made my most recent purchase so easy (knowing that there's someone who has to manage the relationships with the vendors, package the product, craft the code to keep the site going, and also respond to emails like this!). I can't wait to receive my new boots!

You have an awesome company. Thank you for your outstanding service!!!!

I just wanted to take a minute to say thank you! I have been struggling with heel pain for over a year and when my new podiatrist recommended Dansko shoes, I ordered them that night from Zappos, of course. To my surprise the shoes were delivered the next day even though I ordered them after 8pm. Two days later my heel pain is almost gone. Yay Danskos and yay Zappos for your amazing customer service!!! I really can't thank you all enough!!!!!

Totally amazing! I ordered shoes yesterday and they were on the porch this morning... Thank you for your terrific service and for your kind consideration. This was the third set of shoes I tried, and it is so wonderful to be able to try and return with no penalty or unkind words. The two pairs I received today are PERFECT. Zappos forever!!!

I always have a wonderful experience when ordering with you guys; whoever I talk to has always been so helpful. You have a great staff and, as you can see from my ordering, will always use you.

Thank you! Zappos really does have the best service and the nicest people. Your success is well deserved.

Your customer service is beyond compare.

I love you, Zappos. I always order a ton of things, then keep only a few, sometimes not any. Despite this track record, you're always there for me with prompt service and free delivery. I sure hope the few things I've purchased contribute to your bottom line, but just in case they don't - I would like to provide you here with a testimonial in exchange for all the free shipping and great customer service you have provided me over the past few years. You represent to me the online equivalent of the old-fashioned, small-town shopkeeper I grew up with - who gives special consideration to each customer. Bravo! So here goes: I am a practical gal, not a shopaholic, but I am stylish, bargain conscious, and want to get my shopping over and done with. I so appreciate the ease with which I am able to navigate Zappos’ website, clicking my ID, and buying instantly the things I am looking for. Despite your excellence, I still enjoy shopping with my local businesses, when and if they offer service as good as yours! So all the best to you, and many thanks for your great service.

I just wanted to thank you for your customer service regarding an order I placed for shoes for my son. I ordered them online last week, a size 3.5, and when they arrived on Monday although the box said size 3.5, the shoes were actually a size 13.5. I called on Monday and was told a new pair would be shipped out. The new pair arrived on Tuesday and -- again! -- Although the box said size 3.5, this time the shoes were actually a size 3. So I called again yesterday to have them replaced, and TODAY the new shoes arrived -- in the correct size 3.5! (I mailed the size 3 back to you today.) I know the sizing mix-up was not your fault (they were in a sealed Stride Rite box), but you made it right so quickly, I don't know how you possibly delivered the right pair to me in less than 24 hours. I was disappointed by the mix-up (twice!), but your outstanding customer service more than made up for it. Thank you, and I'll definitely be ordering again from Zappos!

Zappos is the most Awesome company going right now in the United States. There are SOOOO many companies that could learn from Zappos in respect to customer service. It is “Old School,” if you know what I mean. I just wanted to say THANKS and THANK YOU VERY MUCH for always giving me the best customer service of ANY business I deal with!! As a MOM of 3 children... you guys just ROCK and make my life SOO much easier. I just wanted to say THANKS for being the BEST!

Kessley called to say thank you to Zappos. She has been a customer for a long time and has always been happy with our service. She said she never says thank you to us, and wanted to tell us we are awesome. She said we are doing it right on every level. Zappos Rocks! She loves us and just wanted us to know that she appreciates us.

You guys are the best. And I have never written that before, to any company!

I just wanted to send out a praise and thank you to your wonderful team! In the past 2 months I have returned/exchanged 3 pairs of boots until I got my 4th pair, which I absolutely love. Every time that I called in and spoke to a member of your team, they were always so patient, helpful and personable--Zappos seems very consistent in hiring people like this! And far from annoying you with all of my requests, I was made a VIP, which makes me feel like a valued customer. Thank you again, to all at Zappos--I will continue to shop and recommend you to everyone!

I just wanted to say “Quyana” to Zappos and its team members. Quyana is an Alaskan Thank You. My expectations with Zappos customer service has always been exceeded on every order. Your 24/7 help line, friendly attitude, and overall watching out for my best interest is what has me raving about Zappos. Keep doing what you are doing!

The customer service is great and I like how you treat your customers. I just love Zappos!

I always have. I think your customer service, website, policies are the best. I wish I could shop on your website EVERYDAY, but my husband would kill me. I love Tony Hsieh, I love the book “Delivering Happiness”. I was in Vegas last week and am so mad at myself for not scheduling a tour of the ZAPPOS operation. I want an ‘I love Zappos’ t-shirt... I will wear it every day... I swear. You all ROCK! I have an order shipping today. I can’t wait to get it. But then again, with my next day shipping, I don't have to wait... it is here before I know it.

I just want to say that shopping with you guys has easily been the best shopping experience I have EVER had. Being the messy girl that I am, I lost my Zappos gift card. Your team made it easy to track down the card number, and I placed an order for the Lassen - Jessop boot last Sunday. I received the boots in the mail today (so fast!) and I absolutely love them. It was so nice to have such in-depth sizing information and the item video to help me make a decision about which boot was right for me. It is so rare to have success with online shopping, but everything went perfectly the first time around. As someone who works in customer service, you have blown my socks off. I wish you were located in the SF bay area so that I could work for you. Everyone has been so courteous and helpful, and you have definitely ensnared a lifelong customer. Keep it up! I LOVE YOU GUYS!

I really appreciate the kind way you handle refunds... the free shipping, sending the notification, etc. It makes me actively want to continue to support your company.

Just wanted you guys to know that you have to be one of the best customer service companies out there!!! I ordered this Juicy Couture charm for my sister's birthday April 14th. I ordered it yesterday, the 12th, and received it for free today!! How awesome is that! I ordered a pair of jeans for my husband for Christmas and returning them was very easy and free!! It just doesn't get any better than your company!! Thank you!!!

Hello, I just wanted to write in a thank you to the Zappos team for helping me with my recent order. I had accidentally sent back two new shirts I recently purchased from a different store along with some shoes I was returning to you. When I realized this I called customer service at Zappos and explained the issue. The man I talked to was very nice and made a notation on my order for the people in the warehouse to check the box when it came in. He said there were no guarantees so I was afraid my things were lost for good. Yesterday, I received my two shirts back in the mail! I was very pleasantly surprised and incredibly thankful to the person in the warehouse who unpacked my box and pulled out my other shirts to return to me. Thank you very, very much! Please pass this along to all who helped with this order. I truly appreciate it.

I ordered a men’s t-shirt and instead received a pair of women's athletic tights. I called to fix my order and was very pleased with the customer service I received. The woman that helped did an astounding job of fixing my order and treating me with such kindness and respect that I just wanted to say thank you. Zappos is fantastic and I will order more often.

You Guys are great - so refreshing to work with a staff that understands good communications and follow-through... AND very pleasant people at the end of the telephone!!!!

Just to let you know I have ordered many things from Zappos and I love you guys - what a great store to order from. Just wanted to give you all a pat on the back.