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Zappos.com Customer Testimonials (10152 total)

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Zappos is an amazing company! It was so easy to get an exchange and then have help with a return. This is my far the best company I have worked with on-line and on the phone. In fact I was able to visit with a customer service rep who is originally a fellow mid-westerner! Keep up the good work. It is truly a pleasure to work with such an accommodating company!

Nancy │ 09/19/2016

Thank you for making returns easy; a very efficient company.

Lesley │ 09/19/2016

Thank you for the great customer service!

Joshua │ 09/19/2016

I have been attempting to purchase the right pair of shoes for my wedding party. I have bought and returned and bought and returned several times. Not once was I questioned or denied in exchanges or had any issues. With that being said, please extend a huge thank you to the team from my fiancé and me. We really appreciate everything you guys have done for us.

Jimmy │ 09/19/2016

I spoke with my daughter just a few minutes ago (I believe she will be sending a thank you as well) and I would like to commend your company on the absolutely excellent customer service you offered her just a few minutes ago. She had ordered shoes for her daughter who is a toddler (my granddaughter) and unfortunately, while wearing the shoes for the first time two days ago she took a hard tumble on the concrete, cutting her lip. My daughter called customer service and spoke with Steve who could not have been more gracious. She was hesitant about asking to return the shoes because they had been worn once however, Steve offered to refund the purchase price and then on top of it, said that if my daughter would like, she should go ahead and donate the shoes to a charity. All I can say is wow! This is what makes a great company and I am grateful, as is my daughter that you responded in the manner that you did. Thank you Zappos!!

Kandie │ 09/19/2016

Thank you so much. Shopping at Zappos is such a breeze!

Ronda │ 09/19/2016

Zappos, you all are great to deal with and I will order again. Thank you.

Judy │ 09/19/2016

My niece Pamela called to place an order to purchase shoes for my grandson to help. She told you my story and Zappos jumped right to help me with the shoes and then surprised me with a book bag and supplies so my grandson will have everything for school. My niece Pam helps everyone she can she is very giving person. She told me this morning she hasn’t gotten any supplies for her 9 year old son. I am willing to share some with her because she always thinks of the others before herself. She is a single trying to make it but still helps others. But I want to thank Zappos from the bottom of my heart for the happiness you brought to my family, I want to thank Kayla L. and the Zappos family.

Anonymous │ 09/19/2016

Zappos is the best! The mistake was mine, not yours. Thank you for the code. I have just used it!

Jean │ 09/19/2016

Zappos is excellent with customer service—you have an awesome company-the speed of response is unbelievably fast!

Jean │ 09/19/2016

Love my new sneakers. Thanks for your great customer service! Will shop at Zappos again!!!!

Cynthia │ 09/19/2016

Hi Zappos, I just want to say that my entire experience with you has been spectacular. Your messaging is fun and professional. Your order fulfillment is smooth and timely and your return processing leaves no room for doubt. You all are great and I hope you keep up the good work!

Emily │ 09/19/2016

The service is great.

Gary │ 09/19/2016

Thank you very much, and I did use this code today, and once more I "met" another fabulous person who took my order. Maybe I should come to Las Vegas and meet some of the people who are so very kind, warm, and efficient!

KathySue │ 09/19/2016

I have just processed my first exchange absolutely fabulous! No wonder the brick and mortar stores are having a tough time. Thank you so much.

Kathy │ 09/19/2016

I love your company!!! Thank you for being there for us.

Jan │ 09/07/2016

I don't have a question but I wanted to tell you that you are simply amazing. I don't know how you do it but I ordered shoes for my three year old yesterday around 4 pm and they were delivered to my door by 1 pm today. That's less than 24 hours. It's simply amazing! I absolutely love you guys for that reason and for your amazing customer service. Thank you so much for your hard work and keep it up!

Heather │ 09/07/2016

I simply wanted to say that time and time again, every interaction I've had with a Zappos Team member has been nothing short of fantastic. It's true customer service which is VERY rare in this day and age. Thank you!

Tyler │ 09/07/2016

I just wanted to email to say thank you! Thank you for being you, thank you for great customer service, thank you for delivering on your promise and thank you for your core values! On Saturday, my husband and I were out with another couple when both men (wearing the same pair of Sperry flip flops) agreed they each needed a new pair. My friend told her husband "We can look for a new pair next weekend." I looked at my husband and said, "I'll order you a new pair on Zappos right now." My friend rolled her eyes as if I was crazy. I simply pulled out my phone, opened the app, found the exact shoes he wanted and pressed order. Much to my surprise, VIP shipping was available and the shoes are here less than 48 hours later! Amazing! I've read Delivering Happiness more times than most Zappos employees probably have, and I teach customer service as a fellow internet company, and so I am so pleased to see you all live what you teach!! You have gained a loyal customer! Sometimes these stories go viral internally, and sometimes they are read by no one. But to whomever reads this: Thank you! Keep up the amazing WOW experiences! It matters to someone :)

Peyton │ 09/07/2016

You all brightened my day, my week, and my month and made me cry that day. I just wanted to thank you for the way I was treated and it made me so happy!

Marcia │ 09/07/2016

I love Zappos! Your corporate model, at least from the point of view of the customer, is fantastic!

Royce │ 09/07/2016

I love my new shoes! Thank you so much for being an awesome company! You were the first package at our new home. Thank you!

Colleen │ 08/26/2016

Thank you for being so great to work with. Zappos is my favorite company to purchase from online. It's nice to know that there are still company's out there that have great customer service.

Tori │ 08/26/2016

I have done a lot of online shopping and this was my first time with you...all I have to say is this was the best I have ever had... I am 150% satisfied and wish other companies were as great as you...thank you for wonderful service!

Heather │ 08/26/2016

I am completely impressed by your company, the outstanding service you offer and the product selection. Thank you so much! You're company has really perfected a culture of happy employees and outstanding service. You go above and beyond. Thanks again and have a great evening. It's almost 8pm here in Chicago, so we're winding the day down. I love Las Vegas!

Joelle │ 08/26/2016
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Zappos Family Core Value:

10. Be Humble