My Husband and I have been customers of another online shoe shopping website for many years but because of your great customer service we are now Zappos customers!

How do you do it? How do you do it? It always amazes me! I place an order and it’s here in 15 minutes!!!! (Well not literally, but almost). And if I need to return something, a credit is applied in no time at all! Where else can anyone receive such wonderful customer service! I do not know how you do it, but please keep it up!!!

I wanted to write a quick email to tell you about my first experience with Zappos. I ordered a pair of board shorts for an upcoming trip, and by upcoming I mean this coming weekend. I mistakenly ordered the wrong size, my fault... I planned to send them back and exchange for a different size but did not expect to have them by my trip this weekend; HOWEVER, the person I chatted with was able to send my correct size on good faith that I will return the wrong size within 2 weeks. I will have my correct size, by Wednesday, and will be able to show them off at the beach on my upcoming trip! Thanks so much. I am a first time user, and plan to be a return user just due to this.

I wasn't sure where else I should put this, or who I should tell, but I just wanted zappos.com to know what a fabulous site it is. It has the best customer service I have ever experienced, and I am more than satisfied with every purchase I have done with this company. I work in retail myself, so I can truly appreciate a positive shopping experience. I was in a bind for a wedding recently and desperately needed shoes fast, while unfortunately I have plantar fasciitis (and love high heels), so my options were limited. As usual, zappos.com pulled through. I was able to order more than once, and quickly found the perfect pair, and people at the wedding stopped me to tell me how great my shoes were (they were the printed Nine West Danee peep toes). Either way, whether it's running sneakers that I just ordered, or last minute dress shoes, I cannot thank you enough for how efficient and helpful your company is. I'd be happy to post a wonderful review for you somewhere (if there is a place), but if not I just hope you all know how great you are!!! Thanks for everything :o)

I just wanted to share some feedback on Zappos. I have a physical disability that affects how my legs and feet move. I walk, but I have a sizable limp. My feet tend to slide around in my shoes, and if the shoe doesn't fit properly, I end up with large, painful blisters and sores. For my entire life, I have loathed shoe shopping. As a kid, it was embarrassing. As an adult, it's just flat out annoying. I get short on patience after trying on every shoe in six different shoe stores without finding the Eureka! When my husband first stumbled upon Zappos years ago, he suggested I try it. Free shipping both ways means the shoes come to me, saving me the headache... I'm not exactly a shoe horse these days, but I don't dread shoe shopping anymore. It might take a couple trips to UPS to find the right shoe and the right fit, but it gets done. I'm grateful for the ease of shopping and returning. This is a great website and a wonderful business model. I've recommended Zappos to every friend and family member who'll listen.

I just wanted to say thank you. I recently needed help with an order, and the people I spoke with were more than helpful, the issue was completely my fault, and yet they could not have been nicer. This never happens to me. I'm usually met with either aggression or apathy and am put on hold for HOURS, but the whole experience with Zappos was wonderful. I am telling everyone I know and will be a loyal customer from now on. Thanks again.

Zappos I just love you...the first time I shopped with you I ordered my shoes on a Monday at noon, and Tuesday they were at my doorstep. This month I ordered a pair of shoes, and a few days later you send me the most beautiful bouquet of flowers. The young lady who took my order asked me a question, and my answer was quite lengthy and sort of sad (I had been very sick, but finally am much better), and now I have TWO great stories to tell about Zappos... and I will tell it to anyone who will listen. You guys are the very best!! Joelle

I am just taking a quick minute to tell you how much I LOVE Zappos. Not only is the variety of merchandise amazing (I look at Zappos first before any other web site) but you customer service is like none other in cyber shopping land. I ordered some things on Saturday and they are on my porch now, not even 48 hours later. Compare that to another web site where I ordered early last week and I STILL don't have my stuff. This is stuff for my upcoming vacation, so time is very important! No worries with my Zappos order. :) Of course your easy return policy is incredible. Things I'm sure you already know, but you should see how many times I post on Facebook “I LOVE Zappos” and sing your praises to my friends. My boss finally broke down and tried you after hearing my praises, and she too is now a huge fan (with TWO very cute dresses). Thank you for being the best online shopping site on the web!

Hey Zappos! To start off I’d like to say your customer service is incredible. I just had a quick idea that I’d like to share with you guys. I believe a live Skype employee could really be beneficial to answering to customers’ needs/wants. I believe this can increase sales for multiple reasons. The customer will feel more comfortable looking at an actual employee answering their question; they will feel as though they are getting undivided attention from the Zappos employee. Not just this but also the term WMD comes into play. Not sure if you guys use a similar technique but Words, Music, and Dance can really effect a customers purchasing experience (Words = speaking, Music = tone of voice, Dance = how you present yourself). They can use their hands and facial expression to really explain and answer all questions.

I miscalculated when Mother's Day was, so I quick ordered a pair of shoes for Mom that I knew she'd love. This was Sunday and, of course, she had them Tuesday. She's familiar with MY love of Zappos, so she couldn't wait and opened them up. She loves them, and is reassured by your easy exchanges, as sometimes she needs a size up. I know she will be in good hands if she has to call to exchange, and for that I thank you. There's too much hassle sometimes trying to do a simple thing like exchange a size, and you make it so easy. As a P.S., this led to me treating myself to a pair of Uggs, which I had Tuesday as well, and I love them. I tell everyone where I get my "awesome shoes" that friends "never see in stores": ZAPPOS!!!

This is our first experience with Zappos – your customer service has been amazing. The return shoes are on their way. Thanks so much for the understanding – you've made a customer for life.

Got it yesterday. WOW, FAST! Love the boots, love the service, LOVE the wit in your missives, and LOVE being a VIP :-) Thanks much.

I love you. I ordered these at seven o'clock last night... I can't believe they'll be here this afternoon!!! And no shipping charges!!! Anyone who reads this email, you should feel good about your life; you made me extremely happy just now.

I never give consumer feedback, but being a consumer also never feels as good as it does at Zappos.com! I am amazed with the efficiency and accuracy of your search engine that allows me to narrow down your incredible selection of shoes to exactly what I want in SECONDS. I am continuously impressed with your customer service, from the cool printout I used to measure my two-year-old's foot size to the knowledgeable and enthusiastic customer service reps who answered the phone both times I called today. Whatever you guys are doing, it’s working and you are doing it right. THANK YOU for actually operating a truly customer-centric and customer friendly business. Sadly for my husband, you make shoe shopping a pleasure! Until my next pair...

Dear Zappos, You recently gave me VIP status. Now my boyfriend is DISSING my status, saying he has been a VIP longer and it "means something." I disagree. I think that Zappos stands for freedom and equality for all. However, it would mean a lot to me if you can send me an email telling me that because I take cool surveys (he says Zappos would not waste their time on a seasoned VIP member with such frivolity) and email your awesome customer support team, that I have now earned EXTRA SPECIAL VIP status. This status not only earns me the right to get products shipped next day free with orders by 1PM PST, but also means that all other VIPS must call me Ms. Welland, ESVIP. :) I'm really kidding and don't want to waste your time, but I do want to prove a point. Plus, he told me the $600 worth of golf clothes he ordered was mostly going back and it didn't. He kept all but one pair of pants. Zappos, stop tempting him! I think he has a problem.

Thank you for your prompt and friendly response. I really appreciate how friendly and helpful the CS team is every time I have dealt with Zappos. I didn’t want a refund. I just wanted to let you know about what I thought was a quality issue. But now that you have informed me about the average lifespan of a child shoe, I see that there was no quality issue with the shoe after all. Thanks again.

You guys are incredible. I screwed up an order, called and got it cheerfully and efficiently changed, and the correct order was delivered to my house in No-where-ville LESS than 22 hours later (it takes me about that long to drive to a shoe store). I am awed. Is it some kind of magic? Thanks!!!!

I wanted to let Zappos know we recently lost our friend Garfield, our cat who lived up to his name. He loved when I got a new Zappos box in the mail, as soon as it was opened he would climb in it and take a nap. When he died we put him in a Zappos box and put his blanket on him and buried him in the box. I think he is still napping in it in kitty heaven. Thanks for the memories. When we get a new Zappos box in the mail, my four boys and husband and I always think of Garfield climbing in the boxes. I think he would be happy with his final resting place!

My husband bought this shirt a few weeks ago at the Adidas store in Soho, NY. He never buys expensive clothes but he liked this shirt and I bought it for him at the occasion. Accidentally I put it at the dryer machine and the fabric shrank... he got so disappointed when he noticed. I started to look for the same shirt in every online store that I could find... Zappos was the only one who had it. I was so relieved!!!! The customer service rep who helped me was the best, too, confirming my delivery for the next business day! Thank you so much Zappos!

My goodness!! I ordered these shoes on April 24 and they arrived on April 25!!!!!!!!! I don't know how in the world you did it, but THANK YOU SO MUCH!! I usually get these shoes from a storefront in a neighboring town because we have no shoe store here. When I order them from the neighboring town, it takes them two weeks to get them. I like that store, but I will continue to order them from Zappos! And no postage! I love Zappos! Thanks again. Oh, the shoes are wonderful, but I always get these so I knew they would be great.

As someone who works throughout the week (and usually weekends!), finding time to do shopping for something as important feet chariots is tough. Thanks to all at Zappos that made my most recent purchase so easy (knowing that there's someone who has to manage the relationships with the vendors, package the product, craft the code to keep the site going, and also respond to emails like this!). I can't wait to receive my new boots!

You have an awesome company. Thank you for your outstanding service!!!!

I just wanted to take a minute to say thank you! I have been struggling with heel pain for over a year and when my new podiatrist recommended Dansko shoes, I ordered them that night from Zappos, of course. To my surprise the shoes were delivered the next day even though I ordered them after 8pm. Two days later my heel pain is almost gone. Yay Danskos and yay Zappos for your amazing customer service!!! I really can't thank you all enough!!!!!