Zappos.com Customer Testimonials (9703 total)
What an exceptional experience I have had at Zappos since I discovered this great source for my favorite Vera Bradley bags. I have placed two orders in the last several weeks with the customer service dept. What a pleasure it is to find that CUSTOMER SERVICE IS NOT DEAD. If you would enjoy talking with these exceptional young ladies that excel in every facet of customer service, give them a call. Out of a 10 being the best grading system that is in my world, Zappos gets a 15. Sincerely, Happy in Tucson.
I just want to say thank you for your amazing customer service. Every interaction I have with your company is easy, upbeat, and friendly, even when I buy and return a dozen pairs of shoes before I find the perfect ones! Your e-mails always make me smile, and I find myself turning to your company more and more for my online purchases. Thank you for your positive attitudes ... you make me feel that the customer always does come first with you. Your company is for sure on Santa's nice list; may all your Christmas wishes come true! You have a customer for life.
I wanted to send Zappos a note and thank you again for the great service you provide. I am just amazed at how easy Zappos is to work with, and your customer service blows any other company out of the water.
I wanted to say that I appreciate Zappos. I ordered from a department store the other day only because they have a leather jacket (Halogen brand) that I own that my friend loves as it was her 50th birthday tonight. Trust me … I checked Zappos first to see if you had the brand. I ordered the jacket for her 50th birthday... and it didn't make it. Tonight I didn't have a jacket because I ordered from that store. I told the store what I thought and even said that I should have ordered from Zappos! SOOOOOO … I'm saying/sending a BIG FAT THANK YOU FOR YOUR AWESOME CUSTOMER SERVICE!!! I own many businesses and understand customer service and Zappos ROCKS! I tell my friends ALL THE TIME! So THANK YOU, THANK YOU! ZAPPOS ROCKS!
I placed an order at 5:00 p.m. yesterday and was so surprised when I went home for lunch that my order had already been delivered! Unbelievable! You all should be commended for your hard work and dedication to customer service. I will definitely pass the word on—ZAPPOS IS THE PLACE TO SHOP! (I even used my experience with you in my marketing classroom today!) Nothing beats superior customer service!
Absolutely loved your confirmation email. Just wanted you to know that, even if the boots don't work out for me, it is always a pleasure dealing with you folks. You make me smile every time! Thanks for that. Wish all businesses I dealt with would take a page out of your book.
"I am SO very impressed w/your whole organization. I ordered by phone and that gentlemen was the very best I have ever dealt with. I ordered two different sizes, not knowing which size would fit and returned the oversize one. Your return process was so fast and w/the return e-mail that was REALLY neat. You can all be very proud of your company, and you have one VERY impressed and satisfied customer. And by the way, my boots are so comfortable and unique. One very satisfied customer.
I just want to let you know how happy I am with Zappos. I started by just looking for a wallet, ran a search and you came out. I love your videos; it help a lot. I got great customer service on the phone who put me in VIP club. Now I still have the wallet, but I have boots, shoes ,slippers, sandals, gloves. Great merchandise and next day services is why I will keep on buying from you. Only thing I would like you to grow your big and tall for clothes. Thanks again.
I just wanted to give you guys a shout-out . . . YOU ARE FREAKING AWESOME!!!!!!! I literally placed my order 24 hours ago and OMG . . . when I came home from work today my order was on my doorstep. I LOVE IT! Please feel free to share my opinion. Other companies could learn a lot from you. I will never shop for or order our swimwear from anywhere else, EVER!!!!!!! Thank you so much!
Been a customer of Zappos for several years now, and I absolutely love your products and service I've received. Have never had an issue, and I love the free shipping. The fact that I get my orders in just a few days is an added bonus. Keep up the good work!!!! Happy Holidays! :)
I've used Zappos for years, and I have always been well served and the products are great. Sizing charts, how you describe the products are right on, they work. And the use of video was a good idea; when I started using Zappos, you did not have videos. I have NO problem trading my money for your stuff.
Dear Zappos, I've just gotten off the phone with another Customer Service department practically in tears with frustration trying to get some things straightened around, and it just made me think this would never happen with Zappos.
Just wanted to drop you a line and let you know that Zappos is amazing! I placed this order late yesterday and wasn't expecting to receive it until sometime next week. Now I receive this e-mail saying they will be delivered today! Wow . . . that's impressive! Thank you so much!
Just wanted to say thank you to Zappos!! I ordered my boots after 11 p.m. Saturday night, and they said I would get them Tuesday on a next day delivery because of a trip I am leaving for, and they came today!! OMGosh I love Zappos!!!
Yes Zappos, I have fallen in love with you. I received a shipment yesterday with two pairs of shoes. One did not fit, and I sent you a note that I was exchanging one pair. I was BLOWN AWAY when I received my exchange 24 hours later. WOW! I wish the pharmacy that handled my medications provided this level of customer service. You made the exchange painless and faster than a speeding bullet. I hope our love affair continues.
I am an owner of an independent insurance agency. I continually meet with my staff to discuss the importance of providing superior service AND convenience for our customers as part of our value proposition. While I haven't interacted with anyone personally at Zappos, I have to say the customer experience through your website is exceptional. My customer loyalty VIP status provides next day shipping on orders AND returns. You guys have “got your act together,” and I look forward to being a satisfied Zappos customer for a long time.
Thank you so much. Your company has the best customer service, hands down. We still talk about the flowers a customer service rep. sent me and my husband for our 10th anniversary. I think your company has amazing values, and I love shopping here.
Just wanted to say thanks for being so customer friendly! Zappos is definitely my benchmark for customer service. Love your products, process, service, and Joke of the Day! Thank you for making online shopping a great experience!
Zappos . . . you ROCK. I LOVE being one of your customers. I tell people all of time how much I appreciate this company: a company where the customer matters . . . how rare these days! So . . . Please, please, tell me why you don't sell more stuff? I need you to sell more stuff! I want to replace other stores with Zappos for everything! I want to be able to have Zappos as my one-stop, buy everything I need, rock it out home base!
Dear Zappos, I just want to say “thank you.” I'm sure you can see by my crazy ordering history that I am ordering a lot—and returning a lot! My Mom has Parkinson's disease and is pretty much house-bound. Her poor feet are so swollen, and I am having difficulty finding shoes and slippers for her. The wide widths fit her feet but slip off her heels. Anyway, I will keep trying—I don't mind if you don't mind! I so appreciate your free shipping both ways—it is invaluable. I would never, never be able to shop for all these different sizes and widths. I really appreciate Zappos! Thank you SO MUCH!!
I've been shopping with you since 2007, and I have to say that you are my favorite merchant by far. From purchasing, to fast shipping, to the return process, everything is seamless. The business model that you have is great, and I could not ask for a better online shopping experience. Just wanted to say thanks for all the hard work and keep it up.
I have yet to get my item, but I must take this moment to let you know that your company has been a delight to be contacted by (proving your rep is deserved as true innovators), to order with, and I'm sure I'll enjoy your products. As an example (short) of today's marketplace . . . two items of another company have cost more to return than their worth, and another major name informed me that although I placed the order through their site, and was billed by them, I guess it was shipped by some association, and I would have to contact the association when the product arrived damaged. You know: the ones I'd never heard of, nor ordered from in the first place. Why do I bother you with this story, because the stark difference in practice and attitude should be rewarded not only with future business, but with kind words, too.
I discovered your website many, many years ago, back when dinosaurs roamed the Earth (a reflection on my age, not yours, although I am a spry 50). For the first couple of years I used your site, I had my husband convinced Zappos was a Greek teaching site (a reflection on my wiliness, not his intelligence) that I used for diverse teaching methods. The jig was up when he received a delivery for me (foiled) and asked me why there were blue shoes all over my “teaching box.” I have never received anything but TREMENDOUS products and customer service from you all. I am also proud to say that I have convinced my husband, three daughters, son, eight siblings, mom AND dad, and about 50 of my staff to become devoted fans of your site. Thank you SO much for the joy you’ve brought me over the years. I am not much of a shopper, but I will always be a “Zappite?!” Have a great day!
Had to return some Zappos stuff today, and it was a little complicated (returning one order in two boxes, and the second box had a return from another order). I called twice—both times the people were helpful, knowledgeable, and had an answer. I had to return something to a department store today. Their processes are so inept, it was amazing in and of itself, but because I got to deal with you guys on the same day—the comparison is overwhelming. You guys rock normally, and you guys SUPER-rock compared to other retailers. Thank you so much for all your help, and obviously, your great customer service has me choosing you before all others :)
I have got to write you and say thank you so very much for you great customer service and great pricing . . . I have ordered four new pairs of jeans and the speedy delivery and free shipping is amazing. I am very impressed with your customer service. I will be buy many more items from you from now on. Great job and thank you again!