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Zappos.com Customer Testimonials (9787 total)

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The neighbor brought it over last night. We do not know them so it was very nice of them to deliver it. The package was delivered unopened and the packages inside were perfect. We are deciding which shoes we like the best. It is a hard decision. My husband talked to another neighbor we do not know today. He was making sure we got our package … I guess word travels fast in a small town! LOL?The UPS driver was really upset due to if the package was stolen he would be responsible for the replacement cost. We think he must be new because we had a new mailbox put in about four months ago and never thought about the house numbers were not on the new post … so it was a good thing ‘cause now we have fixed that! No harm done and it all worked out great, plus met some nice new people. Thank you Zappos!!!!

Cynthia C. │ 04/14/2014

I have been a Zappos customer for many years, but do not shop that often with you guys. Well, I decided to buy a pair of shoes from you. Placed the order yesterday afternoon, got the shoes TODAY! That was amazing in and of itself. But what really blew my mind was this: I'd ordered the shoes one size down based on several reviews saying the shoes ran big. Alas, I should have ordered my normal size—they were too tight on me. My heart sank as I contemplated the process of requesting a return and then placing a new order, hoping to get my order by Saturday (the day of my party). I was SO THRILLED to see that y'all have the option of exchanging shoes for a different size with JUST. TWO. CLICKS! Honestly, your business model and customer service totally rocks! I must shop Zappos much more often! :)

Arit A. │ 04/14/2014

The freeway maintenance you have sponsored through northern Las Vegas is amazing. I took my wife to Las Vegas for the first time last weekend and I was really worried about all the garbage that has historically on this stretch of I-15 ruining the mood. It has never looked better. Thank you for all the hard work.

Elden S. │ 04/14/2014

I made my purchase from your company last week. Unfortunately, the item I bought did not fit. I just wanted to say how much I appreciate your easy return policy. I even called customer service, and the woman I spoke with was so helpful and tried to see if my boots were even made in a larger size. Everything was so simple, I will definitely shop this site again Thank you.

Sara R. │ 04/14/2014

I just want to say THANK YOU!! The ease of returns and the speed of refunds is the best on the planet! You set the standard, my friends. Zappos ROCKS!

Shay T. │ 04/14/2014

I just wanted to take a moment to let you know that you have gained a customer for life. My wife and I are planning a trip and needed clothing for it. Zappos has such a great selection of items to choose from, and it made our shopping extremely easy. We didn't have to search all over the Internet. Not only did we receive our orders in no time at all, it was as if the warehouse was just around the corner waiting for us to place the order. TRULY AMAZING! On one occasion I realized that I ordered the wrong size immediately after I submitted the order. I called Zappos to change the order before it was processed. I was again amazed as to how friendly the rep was (Jennifer in Las Vegas) and the fact that I was not sent to a number overseas. Jennifer helped me with every question that I had and made this transaction seamless. She even took the time to thank me for making her day, which was totally unexpected. What a great employee. Even more amazing is that just a few days later I received a hand written card in the mail from her thanking me again for making her day. I said to myself, “What kind of company and their employees do this sort of thing in today's world?” Well now I know it’s Zappos, and it's made me a loyal customer. Thank you Zappos for being such a great service provider, thank you for having your services here in the USA and most of all THANK YOU for having such a GREAT TEAM! ?

Mark F. │ 04/14/2014

After I penned my midnight note to you guys last night, I thought and thought, why exactly does shopping at Zappos make me so happy? And I think I might have a little nugget. Your company celebrates its employees and creates a company culture that is positive, energetic, creative, and allows people to unabashedly be their quirky selves. The rest of us don't work in such supportive company cultures, but by shopping with you, we get to touch just a little bit of the energy of Zappos; we are kinda like employees once removed if you get my drift. We need your creative and optimistic energy in our country today, and Zappos is living and breathing proof that being good to people can be profitable; we don't have to be the wolves of Wall Street to make our living. We can be wildly successful AND be good to each other. I think that is a big truth that is worth supporting. You guys are our horse in the race of changing the business world for the better. And we are rooting for you to win!

Deborah C. │ 04/06/2014

Ok, I just bought another pair of my favorite walking shoe in the whole world. The New Balance 990. I've bought them in New Balance stores. I've bought them from department stores. I've bought them for all the members of my family. Then, because I have been living on another planet, I suddenly discovered Zappos, and now I buy them from you guys. I didn't know anything about Zappos. So, I called. I listened to the joke of the day. I talked to the super nice and the actually real and approachable human beings who you would like to be your next door neighbor instead of the grumpy guy who always comes out in his pajamas. And I looked up YouTube videos on just what Zappos was all about. And I was hooked! I bought shoes, lots of shoes, happy shoes. I thought happy thoughts about Zappos while I bought my shoes, when I received my happy Zappos box, when I wear my shoes, and even when I have to package up and send back a pair that didn't work out, I am still thinking very happy thoughts ... and mostly I was wanting to share a happy thought with all you wonderful folks at Zappos.

Debbie C. │ 04/06/2014

Thank you for being so amazing. No hassle, no drama, no questions, simply a new pair of slippers—which by the way are perfect. I am very happy. :-)

Cris Y. │ 04/06/2014

I don't usually write to companies at all, but I have to say thank you for the best customer service ever! I shop both online and at the mall and have never had a company make an exchange so easy or a customer service representative be so nice! I have been telling anyone who will listen about your company. Lol. You will be whom I shop with from now on! Zappos I hope you keep up with this level of service!

Michelle R. │ 03/31/2014

I just wanted to give a bravo shout-out. I ordered some shoes yesterday, and there they were, sitting on my porch waiting for me when I got home today. Excellent customer service as always!

Bre S. │ 03/31/2014

I just wanted to let you guys know that I think your customer service is fantastic. I also think your company is great all around. :) Last week there was a misunderstanding about a bathing suit I had ordered. Somehow I received an e-mail stating that I would be refunded for a return I hadn't made. I called to let you know, and I was allowed to keep the suit free of charge. I wanted you to know that meant a lot to me. A few days earlier, I had lost my brother suddenly and unexpectedly. It brightened my week a little that I was rewarded for being honest. I just wanted to let you know I really appreciated it, and it made an otherwise terrible week better.

Heidi D. │ 03/31/2014

I love Zappos! I noticed my new gloves have a defect in their seam. All I had to do was click exchange, and I'm done. No fuss, no fight.

Rachel S. │ 03/31/2014

I was working on a presentation tonight for my marketing grad class and I was highlighting Zappos, because you guys are one of my favorite companies. I love the culture and the commitment to customer service, but I've never actually called the customer service line before. Tonight I did. I was trying to do a SWOT analysis and couldn't find many opportunities that Zappos hadn't already taken advantage of. I called the customer service line to get an opinion and had a great conversation with a woman whose name starts with C (I know, you probably have many reps with “C” names). She was polite, answered my questions, brainstormed with me, and reinforced the messaging around the Zappos brand in every answer or idea she gave me. Thanks for having a smart, enthusiastic, and generous-with-her-time customer service rep. She was super helpful! Like those I've been researching, now I have a personal Zappos WOW customer service story to share too. You guys are doing a great job on training your professionals!

Becky D. │ 03/24/2014

Just wanted to tell you what a great company you have going on! You make buying/returning fun shoes and clothes so, so easy! Keep it up, and thanks for being awesome!!!!!!

Inga P. │ 03/24/2014

I just wanted to tell you that my return to Zappos was the easiest return I have ever made. My daughter ordered shoes for Turnabout and they weren't the color she had expected. This was absolutely the easiest, most hassle-free return I have ever made. Will definitely be using Zappos for all our future needs. Thank you.

Paulette E. │ 03/24/2014

Zappos is an amazing company. Zappos is my preferred company for purchases. Have a good Monday!

Gail W. │ 03/24/2014

I am absolutely impressed with your level of customer service! I received a pair of boots the next day after I ordered them that looked unworn but had a little black scuffmark on them. Other than the mark, I loved the shoes! I tried to overlook the mark, but before wearing them decided to call you guys to see if I should order a second pair and send back the ones I didn't like. When I called in, your very sweet and charming representative told me she would send me another pair without charging me again. When I asked what I was to do with the original pair with the mark, she said whatever I wanted; I could just donate them if I wanted. (Since it seems like a manufacturer's defect). I am so impressed. I'm almost speechless. The only other place I've ever received that level of service is at a specific department store. You really made my day. I will be forever your loyal shopper.

Lisa S. │ 03/24/2014

Thank you for your easy return policy. Zappos is a customer- friendly company, and I always feel like you appreciate my business. Kudos to you for getting it right and for making customer satisfaction a priority. Have a nice evening.

Chollet D. │ 03/24/2014

This is more a review about purchasing this bag from Zappos rather than the bag itself - in short, do not buy this bag from Zappos. I rush-ordered this bag last year for a trip to Africa b/c it looked ideal for securing my camera in my room while I was away. The item arrived in time (the day before my flight), but when I opened up the package, I was sadly discovered the one I was shipped had an appearance of having been previously used or opened. There was some kind of left-over debris inside the bag, and a part of the cable-locking mechanism was missing where I couldn't even lock it, so it turned out to be completely useless. Of course I returned it, but because it was a rush order for my trip, I didn't get refunded the expedited $16 shipping charge. Shameful considering it was all because I was shipped a used/defective bag. From what I could tell (considering I couldn't actually lock the bag), it seemed like a great bag, idea for securing a large DSLR or mirrorless camera and maybe a not-too-small lens. If you want this bag, I suggest trying a different vendor.

Tommy N. │ 03/23/2014

This is more a review about purchasing this bag from Zappos rather than the bag itself - in short, do not buy this bag from Zappos. I rush-ordered this bag last year for a trip to Africa b/c it looked ideal for securing my camera in my room while I was away. The item arrived in time (the day before my flight), but when I opened up the package, I was sadly discovered the one I was shipped had an appearance of having been previously used or opened. There was some kind of left-over debris inside the bag, and a part of the cable-locking mechanism was missing where I couldn't even lock it, so it turned out to be completely useless. Of course I returned it, but because it was a rush order for my trip, I didn't get refunded the expedited $16 shipping charge. Shameful considering it was all because I was shipped a used/defective bag. From what I could tell (considering I couldn't actually lock the bag), it seemed like a great bag, idea for securing a large DSLR or mirrorless camera and maybe a not-too-small lens. If you want this bag, I suggest trying a different vendor.

Tommy N. │ 03/23/2014

The customer service at Zappos is 1st class!!! I run a group dedicated to outreach for the State of Ohio. I am starting to practice with my people many of the principles this company uses. AND we're now looking at offering the LIVE online chat.

Chris L. from Reynoldsburg, OH │ 03/21/2014

My order arrived ahead of the scheduled date. And the shoes were exactly those ordered. Yes this is the truth. Thank you very much. I will be placing additional orders in the near future.

Priscilla S. │ 03/18/2014

I just wanted to thank you and everyone else who helped me with my shipping address issue. I got my shoes today and am excited to wear them. I will tell all of my friends about your outstanding service.?I am currently under consideration for the Zappos internship and it just confirmed to me that your company truly believes in its values—something that's unique and very important to me!

Catie P. │ 03/18/2014

I just want to commend Zappos on your return/re-order system. Never have I seen any company so fast and so efficient as far as making returns or re-orders as painless and fast as possible. Great Job! I look forward to many future orders with Zappos. Great company, great service. Many thanks.

Julia E. │ 03/18/2014
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