Black Friday - FREE 1-Business Day Shipping & Free Returns Customer Testimonials (9948 total)

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...your company was fantastic to work with, so thank you for making it a positive experience...

Tina │ 05/04/2015

I just wanted to let you know that your liking my package to Little Red Riding Hood made me smile! Have a wonderful week-end.

Susie │ 05/04/2015

Rarely do I take the time good or bad to leave a comment, not this time. Worked CS for 40+ years, very difficult job. I just wanted to say thank you! You're company has undoubtedly the best customer service I have ever done business with. No other company comes close! Kudos to ALL involved.

Pamela │ 05/04/2015

Excellent customer service.

Stanislava │ 05/04/2015

Thank You! No particular reason-just think you are an exceptional company and I appreciate your hard work.

Beverly │ 05/04/2015

Zappos has the most amazing customer service. Thank you for standing behind your products! For this reason, Zappos will be my first choice for shopping!

Kim │ 05/04/2015

Thanks for excellent service every time I order anything!

Kathy │ 05/04/2015

Thank you so much! Best company. Ever!!

Shelley │ 05/04/2015

Once again, thank you for your wonderful service! Guess I'll scoot over to Facebook and take a-liking to Zappos!!!!

Mary Lou │ 05/04/2015

...this is the most awesome site. Absolutely loves our service and will order from no one else but us.

Kay │ 05/04/2015

Amazing company, amazing service, great shoes, cleats, products...I got my order in less than a full day. Super happy. Thank you Zappos.

Tonino │ 05/04/2015

Thank you Zappos! Received the shoes yesterday & I'm happy with them! You guys are the best :-)

Carlos │ 05/04/2015

No complaints, just thanks for making it so easy to buy and return items from Zappos, my first choice in online shoe purchasing!

Sandy │ 05/04/2015

Thank you. Great service.

Faye │ 05/04/2015

I just finished printing my return label and I wanted to express my deep appreciation for always such a wonderful online shopping experience with Zappos, ordering and receiving so fast, and so user friendly for returns! Have a wonderful day.

Michelle │ 05/04/2015

You guys are great! Thanks for your always positive and upbeat emails and your help in solving this issue!

Donna │ 05/04/2015

Really I love all my shoes I buy from you guys. I wish I can buy them all thank you. I love love all my shoes from you guys.

Doris │ 04/29/2015

I love love love Zappos. Best ever and beyond Disney in customer service!!! A big fan and talk about you to everyone.

Andrea │ 04/21/2015

I just wanted to compliment you on excellent customer service. I returned an item and was amazed at how quickly it was processed. I sent the package out on Monday evening around 6 pm and my refund was in my account on Wednesday evening. I have ordered from Zappos several times. Your values, selection, and "Excellent Customer Service" is why I continue shopping Zappos I've never had any delivery issues and have been pleased with the items I've received. The only reason I has a return was due to size. I've had questions about items before I purchased them and received informative, accurate, and very professional care from you Customer Service Specialist. I truly appreciate your business philosophy. Zappos and I agree that Customer Service in a courteous professional manner is key. I will continue ordering from Zappos and am spreading the word on a job well done from start to finish.

Lisa │ 04/21/2015

just wanted to call to let us know she was beyond pleased with Zappos. She loves our emails that we send and our customer service is amazing. Even though her purchase did not work out, she will be using our site in the future.

Reondra │ 04/21/2015

It's all good, still love Zappos the most.

Alice │ 04/21/2015

Thank you. You are a very convenient company to do business with. I have ordered 2 pair of Birkenstocks since then and they are great. I hope to continue doing business with you in the future.

Teresa │ 04/21/2015

I just would like to thank you for being so easy to work with. Every time I order something it delivers quickly and when I ever need to return or exchange an item it is never an issue. Thanks again and I will continue to order from you in the future!

Barbara │ 04/21/2015

I just wanted to take the time to say that Zappos' customer service is awesome, outstanding and second to none other!! You sell quality products and I am proud to shop with you!! Please keep providing excellent service and I will continue shopping with you!!

Wanda │ 04/21/2015

Hey Zappos, you guys are the best. Fast deliveries, actually mind-boggling in my book. Easy returns. Always find what I want, might take a couple of tries but you always come through. Pat yourself on the back. Can't imagine what you can do to get better. (Well, free shoes would be better, but c'mon). Why aren't other business taking notes. Love you guys, loyal customer forever. I always tell all my friends. Awesome, Awesome, Awesome!!!!!!!

Scott │ 04/21/2015
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