Zappos.com Customer Testimonials (9715 total)
I always have the best experience with all the staff at team Zappos. You all are friendly and down to Earth. Love my Zappos. Thanks.
I used the Android mobile app for the first time today, and it's great. I just wanted to let your UX team and developers know they've done an awesome job (and the support team for reading this :P). I was able to grab a low-stock item, while on the go, without the hassle that accompanies normal ordering via phone. Thanks a bunch!
The customer service is OUTSTANDING at your company. But I also need to say that you can have the best customer service training in the world—but you still need great people to deliver it, and you guys are GREAT! I also need to acknowledge the owners who empower you all to make your customers happy! Please forward this to your management! Thank you so much, and I LOVE my boots! Happy holidays!
I write so many negative letters of complaint that I thought it was only fair to let a company know when it's doing things right. I want to commend Zappos for its excellent customer service! When I call Zappos, everyone is always so helpful and knowledgeable and “on the ball”—not like some companies, when it's a crapshoot and you cross your fingers that whoever answers the phone will know what they're doing. Furthermore, recently, I had a problem and with a phone call, Zappos took care of it—they believed what I told them (not always the case w/other companies) and made a wrong right! I didn't have to get mad, I didn't have to raise my blood pressure, I didn't have to contact my MasterCard to dispute the charge—Zappos just nicely and sweetly handled it. So, thank you, Zappos, for your great customer service—it is much appreciated!!!! Please make sure that this letter of appreciation is circulated to the higher ups so they know what a great job you are all doing!
I just wanted thank the customer service staff; you guys were very helpful and very self-explanatory. I never shopped with you guys before, but I had a great shopping experience. I work in customer service too, and believe me I know it can be stressful where you can write a book on your job, but I just wanted to say thank you very much.
You have the most charming e-mails. I am sorry the boots did not work out, but due to your exceptional customer service and public relations staff, I will try shopping with Zappos again. Happy holidays to your staff. I know everyone is working very hard to meet the demands of the consumer, and I appreciate their efforts.
Let me just say, I LOVE ZAPPOS!! You will be happy, I am sure, to learn that I am keeping the boots that arrived on Monday!! I wanted to thank you for your patience, as I returned several pair, at your expense, before I found some that fit. I rely on Zappos. You almost always have my size and smaller sizes are not always available locally. No need to reply, I just wanted to tell you THANKS!
Zappos, all employees I've EVER dealt with are AMAZING!!!!!! You guys ROCK!!! I wish I could work for such an AWESOME company! Everything about Zappos is positive. It's encouraging just to shop! I just wanted to say “kudos.” Y'all are totally 110% friggin' wonderful! Remarkable! And most excellent. Your #1 satisfied customer.
Zappos, you amaze me. I have always loved the site for its selection and ease of use. I wear size 10 and 11 in women’s, and it is not always easy to find cute styles on the store shelves in those sizes. Zappos is my “go-to” place, even more so now. On Saturday, Dec 7, while stuck at home due to the winter storm, I shoe shopped from the warmth of my bed. At 10 p.m. that night, I submitted my purchase of two pairs of boots. While checking out, I saw that every shipping option available was free; standard, 3-day, 2-day, even next day shipping. Zappos, forgive me. I doubted you. I thought there must be an error. I proceeded to the check out and right before submitting, I changed the shipping option to “next day” just to see what happened. My total amount stayed the same. No shipping charges. I was thrilled. My purchase was scheduled to arrive on Tuesday, and I was already planning my Wed. attire around my new boots. Today, Monday the 9, I sat watching the morning news when the doorbell rang. I opened it to see the UPS truck driving away and a Zappos box sitting at my feet. No way. That is incredible. It was only one of the pairs I ordered, but I am so impressed. Besides that, I've never had UPS deliver to my home before 2 p.m. I always assumed it was a “route thing.” How did Zappos do it? I can't order something local and get it that fast. You set the bar high for online merchants. Free next-day shipping, and then it arrives a day early, AND you appear to change the UPS delivery schedule so it is hours ahead of schedule. WOW. I have always recommended Zappos any time someone asks me about shoe shopping. I can guarantee that many people will be hearing this story without asking, and I hope to be sending friends and family members your way for their purchases. Keep up the great work, Zappos! Many kudos to you for OUTSTANDING CUSTOMER SERVICE!! You are in a league all your own!
I would just like to thank you for such astronomical services! I LOVE ZAPPOS AND EVERYBODY THAT WORKS THERE! THANK YOU!!! You guys got me through some bad times; I appreciate each and every one of you!
I just wanted to take a minute to thank you for handling my situation like you did. I was very impressed with your service. I called to claim that my packages were not delivered as it was showing in the system; you offered to reorder my packages again and resend them to me at no cost. This was on a Saturday night. On Sunday morning I found my packages on my front porch. I never did find out what happened to them originally, but I called to cancel the second order. I, again, just want to thank your company for being so customer oriented! We all hear about "customer service," but few companies actually really offer it! Congratulations to your company for being so special!
What an exceptional experience I have had at Zappos since I discovered this great source for my favorite Vera Bradley bags. I have placed two orders in the last several weeks with the customer service dept. What a pleasure it is to find that CUSTOMER SERVICE IS NOT DEAD. If you would enjoy talking with these exceptional young ladies that excel in every facet of customer service, give them a call. Out of a 10 being the best grading system that is in my world, Zappos gets a 15. Sincerely, Happy in Tucson.
I just want to say thank you for your amazing customer service. Every interaction I have with your company is easy, upbeat, and friendly, even when I buy and return a dozen pairs of shoes before I find the perfect ones! Your e-mails always make me smile, and I find myself turning to your company more and more for my online purchases. Thank you for your positive attitudes ... you make me feel that the customer always does come first with you. Your company is for sure on Santa's nice list; may all your Christmas wishes come true! You have a customer for life.
I wanted to send Zappos a note and thank you again for the great service you provide. I am just amazed at how easy Zappos is to work with, and your customer service blows any other company out of the water.
I wanted to say that I appreciate Zappos. I ordered from a department store the other day only because they have a leather jacket (Halogen brand) that I own that my friend loves as it was her 50th birthday tonight. Trust me … I checked Zappos first to see if you had the brand. I ordered the jacket for her 50th birthday... and it didn't make it. Tonight I didn't have a jacket because I ordered from that store. I told the store what I thought and even said that I should have ordered from Zappos! SOOOOOO … I'm saying/sending a BIG FAT THANK YOU FOR YOUR AWESOME CUSTOMER SERVICE!!! I own many businesses and understand customer service and Zappos ROCKS! I tell my friends ALL THE TIME! So THANK YOU, THANK YOU! ZAPPOS ROCKS!
I placed an order at 5:00 p.m. yesterday and was so surprised when I went home for lunch that my order had already been delivered! Unbelievable! You all should be commended for your hard work and dedication to customer service. I will definitely pass the word on—ZAPPOS IS THE PLACE TO SHOP! (I even used my experience with you in my marketing classroom today!) Nothing beats superior customer service!
Absolutely loved your confirmation email. Just wanted you to know that, even if the boots don't work out for me, it is always a pleasure dealing with you folks. You make me smile every time! Thanks for that. Wish all businesses I dealt with would take a page out of your book.
"I am SO very impressed w/your whole organization. I ordered by phone and that gentlemen was the very best I have ever dealt with. I ordered two different sizes, not knowing which size would fit and returned the oversize one. Your return process was so fast and w/the return e-mail that was REALLY neat. You can all be very proud of your company, and you have one VERY impressed and satisfied customer. And by the way, my boots are so comfortable and unique. One very satisfied customer.
I just want to let you know how happy I am with Zappos. I started by just looking for a wallet, ran a search and you came out. I love your videos; it help a lot. I got great customer service on the phone who put me in VIP club. Now I still have the wallet, but I have boots, shoes ,slippers, sandals, gloves. Great merchandise and next day services is why I will keep on buying from you. Only thing I would like you to grow your big and tall for clothes. Thanks again.
I just wanted to give you guys a shout-out . . . YOU ARE FREAKING AWESOME!!!!!!! I literally placed my order 24 hours ago and OMG . . . when I came home from work today my order was on my doorstep. I LOVE IT! Please feel free to share my opinion. Other companies could learn a lot from you. I will never shop for or order our swimwear from anywhere else, EVER!!!!!!! Thank you so much!
Been a customer of Zappos for several years now, and I absolutely love your products and service I've received. Have never had an issue, and I love the free shipping. The fact that I get my orders in just a few days is an added bonus. Keep up the good work!!!! Happy Holidays! :)
I've used Zappos for years, and I have always been well served and the products are great. Sizing charts, how you describe the products are right on, they work. And the use of video was a good idea; when I started using Zappos, you did not have videos. I have NO problem trading my money for your stuff.
Dear Zappos, I've just gotten off the phone with another Customer Service department practically in tears with frustration trying to get some things straightened around, and it just made me think this would never happen with Zappos.
Just wanted to drop you a line and let you know that Zappos is amazing! I placed this order late yesterday and wasn't expecting to receive it until sometime next week. Now I receive this e-mail saying they will be delivered today! Wow . . . that's impressive! Thank you so much!