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A Happy Zappos Customer Says:

"Yaaaay! I have a new pair of functional winter boots that actually FIT and FEEL GOOD (the Columbia Titanium Ice Crushers), for the first time EVER!!! I just wanted to thank you again for your wonderful free-shipping free-return policy. I have an extremely difficult-to-fit foot, and collapsed arches also; your policy allowed me to order many boots to try, and one of them works! My husband wears a size 15 wide - so finding shoes (esp. specialty ones) for him is quite a challenge also! I ordered the Sorel Caribou II in a 15 and 16 for him to try; I'm sure one of them will work well enough (he's not as picky as me). Without these shoes we would not have been able to go on our snowshoeing trip in Vermont this weekend - he has been stationed over in Africa for two years so this is a very big deal to us! Thank you for making it possible - you have a loyal customer for life, and I will definitely refer all my friends to Zappos if they don't already know. "

Sylvia H., May 9, 2006

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