"Greetings! I have been your customer for a long time. Zappos is my personal and most trusted shopping website. I have always been treated excellently by those I speak with over the phone. I have been given superior service. Your return policy is excellent. Your trust me enough to send me back a replacement at the same time I am sending you my return. The quality of your product is like no other. I TRUST Zappos most and that makes the difference. You earned that trust. I surf other sites, but none comes close to your service. I give you a 9 in quality, promptness, honesty, accommodation, and service. I never give anyone a 10 because a 10 will not give anyone room to improve. Even if sometimes your products are a wee bit more expensive, I do not mind because I know what I am getting. I congratulate you. I know you know me. I appreciate all you do for customers like me. "
Mary Ann and Ken, May 31, 2009
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